I don't think I've ever given a full 10 points to a hotel before but this place truly deserves it. Everything was new, modern, clean and exceeded our expectations. Great location in the city center and it had everything you would need for a stay in Bolzano. Despite the central location, we had no issues with noise from the street.

The only negative thing was that it said on their website that they don't store your luggage before/after check in/out which we found unusual since they have a reception area. However, it turned out that we were in fact able to leave our suitcases with them for a few hours after checking out so all good in the end :)

The whole package - location couldn't be more central in Bolzano - front entrance straight onto the main shopping street in the town. The apartments were super clean, super comfortable, nice and dark with the electric shutters. The balcony looking out of town towards one set of mountains - gorgeous! Once we found the underground parking garage entrance, there was space and the €20 for overnight parking was quickly seen as a bargain! It was so clean you could almost have eaten your dinner off the floor! Outside noise was barely heard and the fact that we had AC in the room a huge bonus as the daily temps were up in the 30's. Proper Nespresso style coffee machine in the room, plus fridge, microwave, plates bowls and cutlery and a lounge area. Awesome!

The only thing and I mean the only one that was a pain was trying to get to the correct road with the parking garage on it. There is so much construction going on for the winter Olympics this winter, that some roads were blocked, and others were unfortunately one way (in the wrong direction for where we needed to go) - so we did circle around a fair bit until we finally managed to get on the right road. Mr Google maps helped somewhat, but I guess he's not quite up to date!

The Palais Hortenberg exceeded all expectations. The location is absolutely perfect—10 out of 10. All major attractions are just a short walk away. The reception staff were warm and welcoming, and the apartment was spotless upon arrival. The facilities were very comfortable, and the balcony was a real highlight—perfect for relaxing after a day of exploring. Everything a traveler might need for a short stay was provided and more. For longer stays, a few extra kitchen items such as plates, knives, forks, and other utensils would make things even more convenient.

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We had an excellent 1 night stay !!! Our room and bathroom was very spacious and overlooked the pedestrian street below — the soundproofing was amazing because we couldn’t hear a thing from the outside or from the hotel reception . The bed and pillows were very comfortable and the air conditioning was very very very much appreciated and awesome. The front desk people were helpful and friendly as well! The location was also great, it was right there in the centrale of Bolzano, many restaurants, and cute streets to wander around right there. Highly recommend!!

Can’t think of anything!

This building has apparently been very recently renovated ( last works going on, but not intrusive) and despite its location on a prime shopping street we found it very quiet and peaceful. The studio we had was spacious and well equipped, with hanging and storage space as well as a table & chairs and seating. Good walk-in shower. Breakfast can be had by arrangement with a local cafe and was waiter served. There are cups and a coffee machine, so for a longer stay, the possibility of self catering exists.

We found the key code access a bit confusing ( one for first arrival and then another for the studio) and all lights etc are controlled by touch pads with symbols and not switches. It’s an age thing……

-clean and “huge” bathroom; lovely balcony; coffee machine with Lily capsule -late check out -location (shops, supermarket nearby)

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Very large, modern room and bathroom, huge and comfortable bed, nice patio outside the room. Tasteful furnishings and decorations. There are basic dishes and cutlery in the room for having a drink or a snack. Super clean. Friendly and helpful staff. There is parking just below the building which is very convenient. Located right in the center, there is also a large supermarket just opposite the hotel entrance. Easy to follow check-in instructions.

The parking price of EUR 25 per day is quite expensive, it could be a little cheaper for guests who are already paying for the rooms.

The room was very nice, well decorated and comfortable. Access to the hotel and to the room was with a code number. You could have cooked your own meals in the kitchen (except we didn't find any cutlery), and there was a coffee pod machine and a kettle as well as coffee and tea bags. The location was great, right in the old town next to archaeological museum. Beds (even the sofa bed) and bedding were comfortable, and the air conditioning worked great. The shower was very luxurious and nice. The view was amazing, great for a breakfast in the balcony! Hotel offered additional services such as a spa with additional price and possibility to do your own laundry for free.

The price was fairly high, but didn't include breakfast. The service could have been a bit more friendly. The curtains were quite sheer which could bother some people.

The apartment was beautiful, modern and spotless. The beds were very comfortable. Really useful kitchen with everything you need. Bolzano is a lovely place and the apartment was a great base to explore from.

The parking was expensive but I would say needed as I think parking nearby would have been difficult. The hotel has a washer/dryer which is very useful, however the dryer was not working properly, despite my husband trying multiple times to use it.

The hotel is right in the city center of Bolzano with parking available (€25 per day) in their garage. It's a beautiful hotel with anything you may need (gym, spa, baths). My room was simply gorgeous; it had air-conditioning, a smart light system, a fridge, kettle, a microwave and much more. Lots of space and very comfortable. Despite it being in the center, it's not noisy at all! The staff was also really friendly and helpful. The best place I've stayed at during my road trip through six European countries. Absolutely recommended!

The price for parking is quite expensive but that's to be expected. It would be perfect to have a terrace and/ or pool, but aside from these things my stay was divine.