It was my 2nd time staying at this property with family. 1st time was in Aug. 2021 and my review is still (more or less) the same as the last time with few additions/subtractions: Breakfast. Friendly Staff. Location (just 12-15 km from Rigi, 40-45 mins drive to Mount Pilatus) View from Hotel is exceptional. Bus Stop right in front of Hotel (Bus No. 502 & 508) Ferry station right in front of Hotel There is a small store (Volg) just 3-4 mins walk from Hotel A few Restaurants/Pizzeria within walking distance from Hotel Last time there was a kids play area but now you can find toys for kids inside the family rooms

WiFi was very bad on the 2nd floor. Rooms NEED to have Garbage bins (apart from those small ones inside toilets). It was very difficult to take care of the garbage specially with small kids.

Enjoyed everything about this place! Johnny met us for checkin. Sabrina was a server in alllll the restaurants and was very attentive. Amy was our server for an incredible steak dinner at 400 Degree steakhouse. It was definitely the time of year we visited because we felt like we were the only guests there. There’s no way this place during their busy season isn’t fully booked - make sure your book early for their high season stay or go in the off season like we did….So quiet and peaceful!

The area is very nice. Just a few steps away you can enjoy swimming in the lake. The hotel is located not far from Brunnen where you can find several shops and restaurants and also boat rides and mini-golf, magnificent scenery! Breakfast was good and it was nice having it on the terrace.

The sofa in the bedroom was stained and the rug too. For the price that we payed we expected the room to be impeccable.

We were looking for a place to stay near Lake Lucerne. We found this hotel just outside the city. What can I say. It was an excellent hotel. The view from the room was the most beautiful I have seen. The mountains and lake made the stay worthwhile. The food was great, the room was great. You will not be disappointed. If you are in the area you must stay here.

That I had to leave after only one night. I could retired here.

Hotel is located in small town. All rooms are oriented on the beautiful lake, however in hot summer days and without air conditioner it became quite hot in the room. Only fan is available. Also there is a coffee machine, but no jettle. Restaurant is available in hotel. Actually there are two restaurants, but at the moment of stay, the menu was the same.

No air conditioning, only fan.

We were able to park immediately outside the hotel. Check in was easy and the room was exactly as described. We had an excellent meal in the restaurant and a great breakfast. All the staff were very friendly and welcoming.

Nothing to dislike

Good clean room, pleasant atmosphere around the hotel, good breakfast polite staff. Lake view room very much worth the money. Gersau is quiet to stay but the regular buses and ferries to other towns and cities is ideal

Zero

The location was fabulous and I think this is what the hotel trades on. The room was fine and had a small balcony overlooking the lake which was lovely, The hotel had a lift which was very welcome as I have mobility problems and find climbing stairs quite difficult. Hotel parking was available and this was a plus. The hotel is located opposite the boat station and there is a very regular bus service from outside the hotel door. Breakfast was plentiful and a good choice of food was available. All in all, my wife and I enjoyed our stay.

The hotel is looking a bit tired and jaded and could do with a face lift. There is no full-time receptionist and for a hotel of this size a receptionist is a necessity. The internet connection was very hit and miss and could have been better.

Great location Accessible for swimming Nice lake and mountain view Friendly staff Nice and clean hotel

Poor lighting in the rooms Lack of proper air cooler and conditioner in the rooms

Excellent, attentive and friendly staff, amazing views and a well maintained hotel. I highly recommend having their dry aged beef there. Amazing hospitality