Staff are very welcoming and attentive to your needs!!! Kate and Shiana was very helpful and went far and beyond to assist us in our stay !!! Everything was in place and lots of facilities including breakfast,tea and coffee sundries,comfortable bed ,shower!!!Also parking was available with registration of vehicle; great _kg1production.

Vegetable sausage at breakfast was a bit hit and miss but overall very good and tasty!!! kg1production!!!

Staff, room, reception layout and 2 additional room heaters.

Bed very uncomfortable - mattress well used. Bathroom very cold as floor is ceramic. Soundproofing not good. We had elephants upstairs. Room cleaning only happened twice in 6 nights even 'tho I hung the 'out and about' on the door. Breakfast poor - dried up bacon, congealed eggs. My poached eggs were nice but swimming in water in the dish. Nobody around to ask for food to be topped up as bits of dried up bacon needed replacing. At £16.99 very expensive for what was offered. Lighting in room poor. No centre light.

The breakfasts were at convenient times, were plentiful and of good quality with lots of choice including gluten free bread. The hotel is in a convenient location just out of the city centre, around 25 minutes walk from the station. We had a quiet, comfortable night’s sleep both nights of our weekend stay. The manager and restaurant staff were polite and helpful.

It was impossible to get in contact with staff at the hotel before our arrival; I tried phone, email and message, using the contact information provided on Booking.com

Food choice good, the breakfast good. Room nice and clean. Parking good. Very patient receptionist dealing with busy period kindly changed out room to be nearer the reception area as my husband has difficulty walking.

Dinner was rather a disaster - we were only aware that a Christmas party was in progress and the dinner we were looking forward to couldn't be ordered until at least 9.30 ! we were rather past eating at this stage (we are both elderly) but I was able to get some soup and a dessert at this time. We didn't like to make a fuss but another guest complained rather loudly.

Location and parking was great. And breakfast good and plentiful

To go through the dining area instead of the bar in the evening. One small complaint when we arrived some money was held on the card for evening meal and breakfast, and was told the final part could be settled when we left. when we left after evening meal we were approached to settle the bill which was vey embarrassing for us so had to explain what had happened early at reception and what would happen when left, this was then checked and verified what we had said was correct, this was upsetting

Lovely clean and comfortable room, with very comfortable bed. Nice choice for breakfast, all tasty! Good location for what we were going to be doing. Good local taxi service (booked by the hotel) with very pleasant drivers. All members of staff very pleasant, friendly and helpful - they sorted out any queries very well.

The hotel doesn't have a lift and as we were upstairs we had stairs to climb with cases etc. My friend and I are both in our mid 70's and it was one thing I never thought about when booking. Also as it was so warm we left our window open overnight and I live in the country so not used to the sound of traffic at night. My friend, however, had no problem in getting to sleep. But these points are nothing against the hotel.

The room was nice but I had booked a queen bed deluxe and it seemed as though I got a double bed room? Breakfast was lovely. Pillows were a bit hard but overall the bed was comfy. Next time I will bring my own pillow. Maybe a cushion.

I feel the charge for bringing my dinner to the room for the price of £5.00 is a bit high considering I was in room 138. Maybe a 20 second walk? I do have osteoarthritis in my hands so carrying the tray was awkward for me. I was on a training course so worked throughout the evening so needed to be in my room to work. My card key I had to take back to reception 3 times to have it reset which was just annoying after completing a long day training.

The bar and lounge were a nice addition. As we were staying with a group of people for the weekend, they allowed us to stay up longer and served drinks for a long time. The afternoon food is a bit pricey, but tasted good.

The breakfast is good if things are available. As said above, we were a group and the hotel was fully booked. Therefore, a lot of food at the breakfast buffet was empty after half the group had eaten.

The hotel appears to have been redecorated since out last visit some time ago.( excellent) Very nice general facilities and the room we had was well equipped and importantly vey clean indeed. Comfortable bed and crisp linen. We had breakfast at the hotel, all very good, asked for replenishment of some foods which were low and little choice left but this was quickly attended to with a full selection. Good price as well. Good reception staff. Recommended overall and will visit again.

Perhaps ensure the breakfast buffet is offered with a full selection without asking. Nothing else springs to mind.

Aircon was absolutely essential for this hot weather. It did the job. Breakfast was mostly good. No marmalade or brown bread on our first day, but more importantly no-one seemed to know or care. Fresh fruit salad is good. Good choice of cereals. Cooked was better than average.

Reception desk IT booking-in system was painfully slow.