The location is good. Great views of the mountains from the room and rooftop. Breakfast was good. Nice to explore the area when the weather is good.

The key card was not working well with the lifts. Another family before us was also having the same issue inside the lift, unable to go up their floor. They were stuck inside the lift for a few minutes between the ground and 3rd floor. They then left the lift, dragging their luggage back to the reception. When it was our turn in the lift, we had the same problem. I'm not sure if it is the way we tap the card on the sensor or problem with the card itself. Eventually, it got sorted out with the assistance of the receptionist. Another issue was the motorbikes noises at night. So choose a room facing away the main road or wear ear plugs to sleep if it bothers you.

The room was comfortable to stay in, nice, and neat. I got the highest level with a nice view/weather and love the big balcony they have. Just wish they could provide outdoor table and chairs too. Breakfast was included in the package, and they served variety food selections for you to enjoy. But I gotta rate that 5/10 for the overall taste. Hotel is in great location to find many eateries spot and convenience stores outside.

No mirror in every room except my one bathroom. I found it troubling to access every one of their facilities, even the lobby, since they connect to many wings. And the breakfast could be much tastier for RM58 per person. The only food I enjoyed eating was their spring roll, dim sum and salads.

I love, it has laundry machine, the gym and the pool. Breakfast buffet selection was wonderful. I love there were shops nearby for alternative foods and sundry shopping and for a little brisk walk after meal.

The rooms in between the pools, most people are using the pool would definitely get wet. I have a husband who is OKU, which I have seated there to let him wear his shoes but we were approach by the guards saying we shouldn't be inside wet and that we should dry ourself properly first. Now they say you are making the place wet by pointing at the floor (the wet was just from the door to one of the nearby seat). Well there was no seat for him to wear his shoe outside, further there was no one using the place. This is the only set back. I understand the guard are just doing their job.

Good hotel, but heater for masterbedroom not working. Technician arrive sooner after we report at receptionist and after technician checked, the heater issue with power trip that need to replace some part and we had been advise to change another room but we decided to stay as tomorrow checkout. Good receptionist name Sofiyatul and the technician guy. Thank you both of you to attend our need. Evening reception name Amirul, when we came to front desk no greeting and no eye contact after we ask where is the nearest convenient shop. Seems too busy with his thing. Finally, found the mart outside the entrance next building. Internet wifi connections at top notch. Maintain and good. TV channel as describe very clear view. Breakfast ok. Swimming pool we cannot go due to heavy rain. Recommended to those wanted to stay at Genting.

What I like most about Swiss-Garden Hotel Genting Highlands is the serene atmosphere and stunning mountain views. The hotel offers a peaceful retreat away from the busy city. The rooms are spacious, clean, and well-maintained, and the staff is genuinely welcoming and attentive. I also appreciate the range of amenities, including a beautiful pool and modern fitness center, which make for a relaxing and enjoyable stay.

What I didn’t like about Swiss-Garden Hotel Genting Highlands was the limited dining options on-site, which made meal choices a bit repetitive, especially for longer stays. Additionally, the location, while peaceful, is somewhat distant from the main attractions, so getting around can be inconvenient without a car. Finally, I found that the wait times for the elevators were occasionally long, particularly during peak hours. These minor inconveniences didn’t overshadow the overall experience but are areas that could be improved.

the apartment is clean like brand new. kitchen is nice but lack utensil, luckily we brought our own. Free WiFi is usable but not fast enough. TV have some local channels and surprisingly clearn & sharp Vision Four channels.

Our only complain is the lift. Although has 6 lifts, 2 or 3 lifts become unavailable during morning/check out hour, the rest of the lift often skipped our floor (we stayed at 25th and highest is 40th), it made us wait for more than 15min. The lift system really need improvement.

Breakfast was okay, local food, some pastries. Location is not too far from GPO, parking is convenient (free and plenty). Room (whole unit) quite clean and new. Nice view of Genting Highland from the unit (directly in front).

Not enough power point and some are malfunctioning. Water drainage in sink is a bit slow (probably clogged inside). No fan in room, no AC in living hall. can be too cold or too warm at times depending on weather.

The Swiss-Garden Hotel held true to what was advertised. Our rooms were clean, comfy, and came with an amazing view of the mountains. Though we did not end up using other facilities such as the gym and pool, we did enjoy our leisurely walk around checking the place out. I definitely would recommend the Swiss-Garden Hotel if you are looking at visiting and staying in Genting Highlands.

I had a wonderful stay at this hotel! The room was super comfy, everything was clean and well-maintained. The overall atmosphere was cozy and relaxing — I really loved it. From check-in to check-out, everything went smoothly. Honestly, no complaints at all

The only small issue was that the water pressure was a bit slow. Other than that, everything else was excellent.

1. Great facilities especially roof top swimming pool located at 41 floor 2. High speed internet 3. Clean, comfortable and spacious rooms 4. Location is near neighbouring restaurants with abundant food options

1. Location is not close to Awana station & premium outlet. So, you need to take shuttle bus provided by the hotel which cost 10RM per person. which is pricey compared to 8RM per GRAB car that can fit 4 people. 2. The shuttle bus doesn't have common sense and it is not flexible. Awana SkyWay station is currently close for maintenance, therefore we need the shuttle bus to take us to Genting SkyWay station instead because that's the only place we can take cable car from. The hotel shuttle bus said no.... they didn't even know that the station is closed for maintenance and what is the point taking us to the closed station.