Staff, aesthetic, Proud Mary.

The driver that the Hyde set up for us was not at the airport when we arrived. We had to wait 40 minutes for him to show up! I was with a client, and looked incompetent, this was after reconfirming with Hyde that morning, that a driver would be waiting on us.

Our second stay at the Hyde (formerly Voco) was just as pleasant as the first. Front desk staff are warm and welcoming, and our room, while not huge was more than adequate. We like how the toilet is separate from the sink and the shower too! Definitely get a room that includes breakfast, which is top notch at Hyde! We stayed during the spring season and the gorgeous jacaranda were in bloom and dining outside for breakfast was an extra special treat. I also love the cool viibes gym and its shaded outdoor space for doing yoga.

Nothing to report here! Will always choose Hyde for future visits to Joburg!

I absolutely loved the warmth and hospitality of the staff at Hyde Johannesburg Rosebank. I have not stopped thinking about the kindness that was extended to me during my short stay. Utmost gratitude to the front desk/reservation desk team and the guest relations manager; they made me feel at home. I was even given a complimentary voucher for their tasting room and enjoyed a cognac flight tasting which was also facilitated by an exceptionally warm member of the team. The location of the hotel is also prime and I will surely stay there again when I return to the city of gold.

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We sincerely appreciate the exceptional service we received during our stay. The duty manager's swift resolution of our booking issue due to the hotel’s transition from IHG to Accor was invaluable. Assistance with rewards points, the wonderful room, and the early breakfast all enhanced our experience. Thank you for going above and beyond!

It is impossible to set a drop-off point for an UBER near the hotel; cars arrive at a location that is over 100 meters away from the hotel on the other side of the intersection. I recommend that the hotel coordinate with UBER to allow cars to pass the barrier and reach the hotel entrance.

The Hyde Hotel is a beautiful hotel inside and outside. The hotel is vibé and has an energetic feel to it in the lobby and restaurant aria. The King VIP Room that we got on a special was a beautiful spacious room. The toilet was separate from the bathroom, which is great. The coffee bar was well stocked with great quality coffee and tea's and drinking water was given for free in room. The bed was comfortable and there was a nice big screen tv. The concierge service was excellent, and the concierge staff was very friendly and inviting when we arrived and left the hotel. The breakfast was also tasty and delicious.

The hotel is part of a shopping mall and restaurant area. Interior: Room nice, on 7th floor with great view, We liked the graphic artwork on the walls -- mostly originals/limited prints (?) Security: Although we don't necessarily like to spend time in shopping malls, this was a great choice for security reasons. Staff told us it's safe enough to walk also outside of the mall approx. 1 km radius (in daylight), but we opted for the golf cart for our 1km ride to dinner and back, which the hotel offered -- it's complimentary but don't forget to tip properly. Surroundings: Cafes and restaurants nearby are great; bar in hotel, too. Parking: Flawless (valet)

Evrything all good - could have put more milk sachets in the room.

When I checked out I had a Drinks charge on my bill for someone that had charged drinks from Proud Mary - even my name was printed on the slip - which means internal staff were part of this! You welcome to check video footage as well as my room "clock in and outs" to confirm it wasnt me - would love to know how this happened. I did refuse the charges, however concerned how this happens.

The location is amazing, in the heart of Rosebank and allows you a sense of security with the malls complex. We were in an incredible room and breakfast everyday in Rosemary, an incredible restaurant located in the entrance of the hotel.

Honestly, there is nothing to complain, air conditioning was not that powerful but we were in winter time.

Excellent rooms, amazing breakfast choices, brilliant staff!

Exceptional service, wonderful location, their restaurant, Proud Mary, was fantastic! Great breakfast and dinner there. Right on the edge of an upscale, uplifting mall (try Wedgwood ice cream and candy.) Could’ve stayed anywhere but didn’t want isolation. Hyde is fun, pretty, modern. Fantastic and genuine staff ready to help, everyone seemed to love working there, and I don’t blame them. Highly recommend.

Nothing