The location is ideal. The room large, comfortable, and kept warm by an AC during a very cold time in Johannesburg. The shower water temperature and pressure very good

The receptionist Alexa, who checked me in, was particularly unpleasant. My room wasn't ready when I got there, even though it was pass 14h00. She made some excuse about the laundry service not bringing the linen back on time. Then she switched to blaming me for getting there too early, saying check-in time is 15h00, not 14h00. She told me I should have checked other websites that show that check-in is 15h00 and not rely on the time given by Booking.com. Weird thing is the hotel's website shows it as 14h00. She was just being petty, which is a pity cause now I've rated 8/10 instead of 10.

Excellent location (hotel opens into the Zone/Mall at Rosebank and the starting point of the hop-on/hop-off stop is right in front of hotel); included breakfast offers good value and variety and tasted great (special shoutout to the included omelet station); comfortable bed and pillows; modern updated hotel finishes/décor in bedrooms and throughout the hotel; excellent customer service.

Bathroom can get quite slippery due to the design of the shower screen in bathroom. It can be tricky to get the shower head to remain in place once you’ve set it (these do not detract from the overall excellent experience at this hotel). Comment: consider putting an ice machine in the gym, where it may be accessed by guests from all floors. Overall rating: 9.5/10

The main thing that stood out were how friendly and accomdating the staff were. They really made the stay a loverly experience. Thank you to reception staff!! The room was nice and big, comfortable bed. Breakfast was nice ! Compliments to the chef! The location is brilliant next to Rosebank Mall for shops and restaurants. Felt very safe. The hotel is opposite Rosebank Station for the Gautrain to the airport. Special shout-out to Lawrence the doorman. Like everyone else, always had a smile, took time to chat and give a friendly hug. He also loved my blue jeans, LOL!! I'll be back!

All was perfect for me !

A typical inner-city hotel, comfortable and convenient. Easy access to two Rosebank Malls is a plus. And the Hop-on-hop-off bus office and stop are just outside the hotel - great for getting an overview of Johannesburg. Our room was very quiet and clean. A problem with the air conditioning was fixed promptly. Staff were very professional, helpful and pleasant. Breakfast is very good. Shuttle service to the airport worked well.

The shower was over the bath, which got very slippery as you showered, though there was a grab-rail to help. There was no rack to hang bath towels. Furnishings were adequate but a bit sparse.

The location is perfect for sightseeing because the hop-on-hop-off bus stops right outside the hotel, and also the train station (Rosebank) is across the road, for easy access to the airport. The hotel was elegant, clean and comfortable. The staff at reception were very friendly and helpful and efficient with check in and check out. Having the mall attached to the hotel was convenient, with lots of food options and shops if that’s your thing. It felt very safe there, with security outside 24/7, although the area felt very safe and friendly anyway. The breakfast is really good, with heaps of hot and cold options as well as lots of drink choices. The room was spacious, the bed was super comfy and the bathroom was large. This is a very good hotel choice in Johannesburg and I highly recommend staying here.

I am a solo female traveller and it was absolutely safe and I've enjoyed my stay. The staff was really helpful und always friendly. They have organised spontaneously a trip to Pretoria for me and it worked well. Also the hotel shuttle from the airport was organised by the hotel, and it was very good, the driver was very friendly. The breakfest was beyond my expectations. Shopping in the Rosebank Mall was also very safe, the mall is directly connected to the hotel.

everything was good. i can absolutely recommend this hotel.

The hotel is super well located: has a direct passage to a shopping mall adjacent from the back, where there are plenty options at a food court, besides from the shopping mall there are stairs coming down to a pedestrian street with excellent restaurants like Mama Samba. The breakfast is complete, the place is clean and the rooms were cozy. A very good value for money overall

Nothing to point out… Only thing would be to maybe try and offer a better hairdryer the one that is included is a bit low in potency (like 2 speeds) the rest is perfect

Breakfast: - Unfortunately, I had an early flight so I could not eat breakfast Location: I chose your establishment so that I have easy excess to the Gautrain. Thats exactly what I got. I have an early flight, and I walked to the Gautrain station, and I felt safe. On the night of my arrival, I got perfect excess to the mall. Room: - Perfect - Clean - No noise - all the facilities that I needed were to my satisfaction.

When I was checking out, I had to wait a bit for the person on the front desk as they were not there. Fortunately, I had given myself extra time for the unexpected.

Great safe location next to a mall and food/ restaurants and other services. Staff were accommodating and helpful. The City Sightseeing bus starts/stops infront of it. Great breakfast choices and room service meals. They were able to store our luggage for when we came back for another stay after our 2day safari.

Night staff not helpful --- On the night of 11/7, the night staff we talked to regarding our room AC not working said he was sending someone to fix it --- an hour later, no one came. When we called again, he said that there was an issue with maintenance and that they were fixing it. We fell asleep and woke up uncomfortable - with our AC still blowing hot air. The next morning, we told the front desk our AC issue, and they had someone in our room fixing the AC within an hour, and it was resolved right there and then. So I guess it wasn't a maintenance issue? We were just glad the morning staff were on top of everything and was able to resolve our issue quickly.

Holiday inn always set a high standard and this hotel was great. I arrived very early but they found me a room, which was kind of the staff. My room was excellent with a decent view. It is in a great location, ideal for the Gautrain from the airport and in a tourist area, surrounded by restaurants, cafes and a shopping mall.

Gym was a mini gym and there wasn’t much room. Pool was ok.