the front office staff was very professional and helpful.

kitchen and restaurant staff really need to pull their weight around, we had to wait for an hour for someone to take our order which eventually finally got our order taken and only to get an offish chicken which was very disappointing. it would be nice to get more customer experiences staff a waitress or waiters job to make sure that the customer experience is exceptional which includes taking orders or checking in with the customer regularly, staff there would disappear in the kitchen for hours, my partner ended up not wanting to order because of the amount of time that we had to wait.

Rooms are amazing - large beds, clean, crisp sheets, amazing views, clean bathroom with excellent water pressure in the shower large TV screens. The staff are fantastic - very helpful, proactive, friendly and make you feel welcome. The food is delicious and the view from the restaurant is beautiful and relaxing, it makes the eating experience even better. The natural swimming pool is wonderful - no chlorine, the birds drink from the pool, the frogs are in the surrounding ponds, it is a wonderful natural experience.

While the food is delicious, we felt that the restaurant is trying too hard to be haute cuisine or fine-dining and it comes across as stingy. South African hospitality is renowned for generosity and good food, but when you order a bush grill and you are given half a mielie (corn-on-the-cob) I get concerned. With the prices we were paying surely a whole mielie can be given? The portions in general are very small and the "carrots" and other vegetables detailed as part of the meal are baby sized. The "pumpkin" is a splash of orange instead of a healthy portion of pumpkin. The breakfasts were better, but there again, with an included breakfast (R200) wee were limited to what juice we can select. Just because a juice is sold for R85 doesnt mean it costs R85.

Beautiful place.

Hot tubs don't get too hot though Bathing amenities are so basic - non branded bathroom bulk tubes place can be incredibly cold it is really basic with a beautiful view

Overall amazing service from all staff, they were extremely friendly and super helpful. The game drive, was refreshing and the Game Driver was exceptionally knowledgeable. Rooms views was breathing taking, rooms were clean and neat. The team ensure the Hot tub was to our satisfaction they went out of their way to ensure we were happy. The Spa team was super friendly and best message in town have not received such welcoming friendly team. Very clean and neat service spa. All Kitchen and Golf Cart drivers were super helpful and friendly. Food presentation and taste was awesome.

The team could not accommodate with early and late check-in/checkout, based on special requests. The reception team that assisted when checking out and taking final payment, costed me extra in bank charges by not informing us that speed point entries must be in SA rands and not Foreign exchange. My final payment had to be reversed and recharged. Hence i was charged 3 times bank charges.

The staff are INCREDIBLE! The food is delicious and the rooms are very comfortable. Spa treatments are also great!

The only reason the property lost a point (9/10) is because of the Kol Kol (wood-fired hot tub). We booked the Sky Room specifically so that we could use this and were never able to, as the water never got hot. The staff worked very hard trying to get it hot but 6 hours (and lots of wood later) and the water was still barely warm, which meant we couldn’t use it at all as it was cold outside. Had we known, we would have booked a different room with more of a bush view.

The room was very comfortable and a nice size, very clean. Dinner and breakfast were OK. burgers were really good.

The dinner menu could do with more variety. Beds in the room were comfortable, but the pillows are far too soft. The floors in the unit were extremely slippery, this is not a floor that you should walk around on in socks, we had a few close calls slipping. The units are too close together if you are looking for peace and quiet, neighbors on one side were loud every evening spending time in their jacuzzi till late, neighbors on the other side during the first night had screaming kids.

My recent stay at the Cradle Spa Resort was an absolute delight! The professional service impressed me from the moment I arrived. The staff's attention to detail was evident in every aspect of my stay, making me feel pampered and valued. The spa treatments were exceptional, leaving me feeling relaxed and rejuvenated. And the food? Wonderful! Each meal was a culinary experience, with fresh, local ingredients and creative presentations. If you're looking for a luxurious escape with top-notch service and a focus on wellness, I highly recommend the Cradle Spa Resort.

Rooms are spacious and well designed

Perhaps have a natural pool as well as a normal pool, many people weren't swimming due to the frogs and algae in the pool

Everything

Swimming pool is under maintenance, there’s no vending machine with snacks, toilet window had no blind therefore people could see through and two keys should be allocated per room in case one gets misplaced.

The service received in the two day stay was exceptional. From the reception, to the restaurant staff, guided walk staff, spa staff and of course the golf cart staff. Loved the location, very peaceful and quiet, just what we we were looking for. The food was great as well. The response time to requesting transport or towels, room service etc. was awesome. We will definitely visit again.

Only issue we had was there was no water in our room from the day we arrived. No water on Saturday morning. They had to allocate the maintenance team to come and fix the problem so we were allocated a room we had to go to take a shower and walk back to our room in the cold. The problem was fixed and the response time was good.