As a relatively budget hotel for Madrid this was surprisingly good. Reception were very helpful. The room was a good size and was reasonably comfortable. The whole hotel was spotlessly clean. The large reception area downstairs was also good as a place to sit and read. There is a small cafe attached which offers a reasonable range of tapas, and where you can take breakfast - there is a menu rather than a buffet but the food was really nice and there was a good range of options. The location is excellent just down the road from the Prado and near transport connections.

I have no real complaints about the hotel, it's relatively cheap but perfectly fine.

The location was excellent. I could walk everywhere to visit the sites. I didn’t need to use any taxis or public transport at all. The building is also clean and modern, and the facilities were comfortable.

Nothing!

The location was great, a couple blocks from the train station and across from the park and Prada museum. The staff was very kind, professional and helpful. The room was clean, adequate in size, bed a little soft but not at all uncomfortable. (I am not a large guy though). Breakfast was at the little coffee shop adjacent to the lobby where you go in and order a breakfast. Good, but not endless cups of coffee or tea. It was a great option for us as we were looking for something centrally located and reasonable in price.

It might have been nice to have a place in the lobby for hot water (coffee or tea). But there are lots of places nearby where you can go buy it if you want. This is probably more like they would do in this culture.

Location was fantastic--walkable to so many museums, shops, restaurants, parks, and lovely neighborhoods. Staff was super nice/helpful/friendly. Soundproofing on the major street worked extremely well--absolutely essential for us. room was very clean, and space was pleasant.

I wished there were an in-house evening bar, but there are so many options right out the door--probably not worthwhile for the hotel to maintain. The public space downstairs feels a bit like a store-front waiting room, it would be nice to have a slightly more comfortable place to sit and read outside of the room, but still within the hotel.

The location is walkable with good restaurants and cafes around the corner. Our bathroom was large and we had a lovely view. The front desk staff were welcoming and helpful, speaking English with us. Overall, we were very happy with this hotel and surroundings.

Bless their hearts, the tiny European elevators are tragic; it literally took 4 trips to get our family and luggage up to our rooms. The bed was just "ok" level of comfort. One of the cafe waiters was a bit rude (unlike the front desk staff and a friendly female waitress) and the cafe hours were not good for our schedule.

The room was small but pleasing. I loved the full length windows and the views from the balcony. The bed was really comfortable. I was pleasantly surprised with the room - it was in much better condition than I expected. Good wardrobe space and a small desk. Location is great for Retiro Park and el Prado. Atocha station is close by too. The area is good - not full of tourists.

I was kept awake at night by some sort of vibration noise. I am not sure if the train passes beneath the hotel - it wasn't the traffic. I was in a rush to leave the next day so I did not ask. I was on the first floor and the room was cheap and perhaps this is the reason that it is cheap - the noise. I had been so delighted with the room that this kind of ruined the impression.

The staff was EXCEPTIONALLY professional, friendly, and helpful. We were able to get into our room early which was great since our flight had a morning arrival. We were also able to leave our luggage with the front desk on the day of our checkout so we could go walk around and explore before heading to the train station. Overall, we had an exceptional experience!

The table, chair, and bedside tables in the room are incredibly cheap and flimsy. This is the only thing we could really point out as a flaw and did not affect our stay.

We stayed here overnight as we were going by train to seville the following day. Perfect location about 10 min walk from atocha train station. Also about 10 mins walk across the road to the lovely big park. The botanical garden opp the hotel not worth its money at this Time of year. But the big El Retiro park was lovely. The reception of this hotel is beautiful. The rooms a little dull in comparison but we had a room at the back (view of the wall opp) but it was very quiet which we needed after being up travelling to Madrid.

Nothing really it was comfortable for overnight stay

The reason to stay at the Mora is its fabulous location. And the bonus is that the cost is very reasonable. Another plus was that the bathroom in my room had been nicely remodeled.

The rooms are very small, and the bathroom in my room was so tiny that I could barely fit in. It would have been impossible for a larger person. Another problem was that the lunch we had at the adjoining restaurant wasn't very good, and the internet access was poor. I gave up trying to go through my emails because it was so slow.

The hotel was near main attractions and transports. Atocha station was a 10 minute walk, where you can catch the 203 bus to the airport for only 5 euros. The Prado Museum, Reina Sofia Museum, Plaza Mayor, Gran Via were all at a walkable distance. There are also plenty of restaurants nearby. I would say my stay was good value for the money. The room was clean, towels and bedding were changed every day and the staff was very welcoming and helpful. I would definitely recommend it.