Location was te best for Madrid. We were walk to everywhere from hotel. Breakfast was very good too.

Location is just great. Walking distance from Palacio Real, Plaza Mayor, even closer to Gran Via. Staff is friendly, super kind and helpful. Hotel’s breakfast is really good value and exquisite.

Since it is in the middle of the action is a bit noisy during the night. I didn’t mind at all but just you know.

The location of the hotel is perfect as is in walking distance of most major attractions, great restaurants all around and the Gran Via is just a few minutes away on foot too. It is very clean, staff are very friendly and the regular checkout time of 12pm is really welcome

The room's Air conditioning is centralised so you cannot regulate it yourself and the room was just too warm. We asked at reception and they obliged by reducing the temperature a little bit still we would have liked to have it much cooler. Breakfast was decent but hot items are not replenished when finished especially if you go down for breakfast after 930am (breakfast is served till 11am)

The staff were wonderful. The central location was excellent.

Unfortunately air con is not turned on until May 1st but Madrid was particularly hot when we were there. We couldn’t open windows as the central location meant it was too noisy. The staff were very apologetic but it was out of their hands. Breakfast was rather average if staying again I would probably book room only and go out for breakfast.

Great location, very close to the "Teatro Real".

The quality of the coffee was very poor and did not correspond to a 4* hotel. A good coffee guarantees a happy customer! :-))

The location and massive beds were the best things about the hotel - also the rooms and toilet were a good size - location easy can can walk to everything you would want to. Would stay here again if they had a decent price per night.

So they had a really wired thing regarding breakfast whereby even though my booking was for two ppl they only had one breakfast included I would have to pay extra for the second breakfast, so I just did not use their breakfast and we used the coffee shops & dinners outside the hotel.

Beautiful architecture in west Madrid. Walk everywhere! Excellent desk persons. They immediately realized. Booking mixes up first and last names. My name is Wendy. I was greeted. They called cabs with a push of a button. Cabs were excellent. Room is luxurious wood work and large drapes. Everything amazingly clean. Charming concierge name Choe. No job too small. But very conscientious. Thank you. Soho Boutique Madrid.

Not one thing.

The staff were very helpful, cheerful and friendly. The breakfast was great, the room was clean and kept clean throughout the stay. There was a coffee machine in the room, which was great. It could gave been even better if they had available small kettles for tea people as well. In any case, they always had solutions and the only thing you need is bring a small (350 to 500ml) thermos or mug with you and they provide hot water from the reception. I thank each of the staff from the reception, restaurant to the housekeeping for making not only mine but also all the guests’ stay a memorable one with their helpful and friendly attitudes. And its location is great one close to everything and many metro stations around the hotel.

Nothing

The location is fantastic x most areas are walkable. Staff at reception were really helpful.

Each night the room was very warm. Bed was comfy but the aircon was ineffective so we didnt sleep particularly well. The bathroom was fantastic, however shelves etc had been moved and the holes left by original fittings had not been dealt with etc. Nice to have them touched up but a 'nice to have' for aesthetics only x

the location is great ! very very very central, Madrid is very alive city, shopping till like 10 pm every evening. the rooms and bathrooms were clean, which was important for me, also the bed was comfy.

We didn't realise ( during the booking process ) that the hotel doesn't really have a proper lobby where you can work from. Pretty much just the reception desk and the breakfast bar. The rooms were quite narrow so it was also hard to work from there too.