The hotel was at the very central and convenient location, with professional staff, some of them seemed lacking welcoming personality, like the girl who checked us in, but other employees we encountered, the guys at the door and the driver who took us to the airport were excellent. The room rate was quite high, but at check in we found out that we got upgraded from a regular room to a suite, which made it a little bit more reasonable and a nice touch. The restaurant was quite nice and the breakfast was great.

The bathroom was small with a bath tub and closed in toilet, which is so unnecessary. It would be much nicer to have a shower and opened up space.

beautiful, well-appointed. very comfortable sofa bed, loved the soaking tub and complimentary bath salts, fantastic breakfast

could use more USB ports

Beautiful hotel in a great location - the beginning of the Grand Via, so the neighborhood was quiet and practically everything was a walking distance. The room was specious, clean and bright and had a nice view to the street. The staff were very polite and extremely helpful - especially the doormen Ricco & Juan. The Rooftop Terrace was lovely and inviting despite the cold, with a great view of the city. Would love to see it in the summertime.

I suffer from a bad back condition which made it difficult to enjoy the extremely soft bed. My partner, on the other hand, loved it and said it was like sleeping on a cloud.

A Memorable Birthday Stay at The Principal Madrid I recently had the pleasure of staying at The Principal Madrid from January 3rd to 6th for my birthday celebration with my spouse. The experience was nothing short of delightful, and I couldn't have asked for a better way to mark my special day. From the moment we checked in, the hotel staff went above and beyond to ensure our stay was exceptional. As a thoughtful gesture for my birthday, we were pleasantly surprised to find out that our room had been upgraded. To add to the celebration, a chilled bottle of Cava awaited us in an ice-filled bucket, creating the perfect atmosphere for a festive start. The surprises didn't end there – the room was adorned with Artisan chocolates, a thoughtful gift that added a sweet touch to our stay. Additionally, the hotel generously gifted me a massage experience, allowing for some much-needed relaxation and pampering on my birthday. On the morning of my birthday, the hotel continued to shower us with kindness. A delicious cake was delivered to our room for breakfast, accompanied by a candle to mark the occasion. The staff even took the time to join in and sing while I made a wish and blew out the candle, making the moment truly special. I would like to express my sincere gratitude to Mr. Jose Carlos at the hotel reception, whose exceptional service greatly contributed to the overall positive experience during my stay at The Principal Madrid. His good energy, politeness, and evident competence in his role truly stood out. Mr. Jose Carlos went above and beyond to make our check-in seamless and welcoming, setting a positive tone for the rest of our stay. His professionalism and friendly demeanor made us feel genuinely valued as guests. The hotel's central location proved to be incredibly convenient, allowing us easy access to various attractions and landmarks in Madrid. The breakfast buffet exceeded our expectations.

Nothing

Comfortable bed and big room. Location was great and beautiful terraces.

The fact that we overheard the staff talking about their work problems while we were having lunch and some of them seemed they weren’t interested in making sure the hotel facilities were ready for the next guests while they were on their phones. Breakfast was ok.

All the staffs especially Paolo are going out of their way to attend to all the guests! Excellent service! This is what a 5 star hotel should be! Keep it up!

The waiter in the Atico Michellin Star restaurant is not so clear in communicating with guests. I ordered a dessert and he said ifs not possible but if arrived. And the waiters moves very roughly that disturbs us while dining. In other words they should move quietly as not to destroy the ambiance because they are Michellin Star and 5 star hotel. In this area they should improve.

Really nice hotel and personnes really nice bit the room had not so much light it was really dark

The room was really dark also with all the light turn on

The entire stay in the hotel was absolutely fabulous. Right from our arrival in the morning on Monday our room was ready at 10:00 A.M. instead of the usual 3 P.M. The hotel staff was extremely polite and helpful. Front desk representative Jose Xian was especially helpful with answering our multiple questions and giving valuable suggestions about our daily trips. The restaurant representatives Itxaso and Louis provided excellent service and experience during our daily breakfasts and the food was fabulous as well. The location of the hotel is very convenient and is within a 10-minute walk to the old city center. Overall, definitely 5 star experience and we would recommend the Principal Madrid Hotel to everyone!

The hotel is beautifully designed. The terrace is perfect, with great view and lovely to have a drink or coffee. Rooms were comfortable and modern with attention to detail, including complementary tea/coffee/sweets, and the staff was incredibly nice and helpful. Location is really the best you can ask for - within walking distance to all the main attractions.

Breakfast was not amazing (it was ok) and bathroom was a bit small.

The location was perfect! We enjoyed a lot the food in the Atico restaurant. We were surprised by the team with a bottle of champagne for celebrating our anniversary in the room and also the last day we had a small surprise during breakfast. The concierge team suggested us very nice restaurants and also did the reservation for us! Thank you to all!