Loved the style of the hotel, loads of places to explore and discover, the whole vibe and amenities, food was delicious plenty and varied and all was complemented by the amazing professional and genuinely kind staff… would love to come back one day! Keep up the amazing work you are all doing!

Would’ve loved to see complementary filtered water dispenser on each floor or an alternative to this in the minibar. Water is one the things we shouldn’t worry about in hotel of this caliber. Same goes for the lunch and dinner service. As done in the case of the breakfast the water should be complementary in my opinion. Thank you for considering it!

One of the most amazing and defenitely most beautiful hotels I've been to. All the area was so well planned and stylish, staying true to the Jungle theme the whole hotel has. Also, the hotel area has nice long path you can enjoy and walk around even with a stroller. The dinner was nice with a lot of variety and changing each night. The service and the employees where super well trained and with the highest level of customer service. Always polite, always helping, always ready for pleasant small talk - truly a level of customer experience to learn from!

The rooms could be lit a bit better. Even with all the lights on, it was a bit dark in the room. The birds on the breakfast were annoying, yet I don't know what to do against them. I would highly suggest thinking some kind of system against the "sunbeds reservers". I mean, you can go for 30 min to grab a lunch, but many beds were reserved for hours with nobody present. Each pool had a pool guard, so he/she could leave a note/sign on the towels (eg parkingwatch), and if the person has not come back within a certain time, the towels should be collected and sunbeds freed - quite a common practice in some hotels.

Lovely African bar & pools around the resort. Lots of greenery.

Had a disappointing meal in their main Restuarant… main courses were poor quality - did not expect this.

Lovely food. Really friendly, helpful and warm staff. Great family friendly place to be. Close to the beach and amenities. The attention to detail was great, the scale of the resort was amazing. My kids had a lovely time.

The rooms were noisy. You could hear doors slamming and parties happening from all sides which was challenging with a baby. Also, we wished the swimming pools were heated. The water was too cold for my kids so we ended up only using the pools once or twice in eight days.

Staff was very helpful and friendly. The location is great for when you are up for a very relaxed holiday, whether it is a babymoon, holiday with small children or couples holiday. Very beautifully decorated and clean rooms.

The facilities were not optimal. We had to pay 5 euros to ask for a spoon in our room. There was only one toilet near the pool area (9 pools) - they were very clean though. Also the main bar next to the pool did not have many seats and it was sometimes a bit unclear who/what/where when ordering. Other Lopesan Resorts had a bit more entertainment in the evening, perhaps because this is a childfriendly resort. Not too much to do in the area around.

The hotel was spotlessly clean and the staff were excellent. Our room, a standard double, was very spacious and the bathroom was excellent. The African restaurant was excellent as were the breakfasts with a vast selection on offer.

The hotel is one big wind tunnel. Only the bedroom was an enclosed cosy space. The lounges / bars whilst beautifully decorated and furnished were always subject to drafts which, at this time of year, were a little cool in the evenings. Perhaps an adult only restaurant would be a good idea for those of us that have had kids and now want more peace and quiet.

The resort is awesome! The garden and pool area are even better than a botanical garden. It's like paradise on earth! So beautiful And the food was amazing too! We went on our honeymoon, and eveything was just perfect, we stayed for a week and went full board. We were fully satisfied with everything. We will come back for sure

If you wander around the premises at night, you might encounter cockroaches The lighting in the room is a bit confusing and not bright enough

The design and overall luxury of the hotel is beyond stunning! The pool areas, breakfast buffet, rooms, the incredible decor, even the scent, everything was perfect

Not much. Areas for improvement would be the pool bar food menu and speed and friendliness of staff. It would also be good to have an at sun lounger drinks delivery service via the app, as seen in other hotels, as some pool areas are quite an inconvenient distance to the nearest pool bar.

Beautiful hotel. Very big and took a couple of days to figure out the layout. We had breakfast every morning, it was ok. Very busy in the restaurant. Room was excellent, very spacious with a nice big balcony. Comfy beds. Separate w/c, shower room, which we thought was a great layout. Only about 5 mins walk to beachfront, lovely walk, very safe. Nice bars, restaurants all along the front. All in all, we were delighted with a few relaxing days in January

The place is impressive. First of all, the first impression is the size of the complex, vegetation and smell. Nicely integrated African trees such as baobabs and acacias among the swimming pools, bars and restaurants. Fantastic pools where you can relax. Professional service at the reception. The meals in the buffets are very good, the waiters and chefs in the restaurants provide fantastic service. The rooms are very clean, the cleaning ladies do a great job. There are many boutiques and shops nearby. For sunbathers, there is a great beach just a few hundred meters away. For nature lovers, there are amazing sand dunes stretching to Maspalomas. I can wholeheartedly recommend this hotel.