We arrived at 11-ish from our MSC cruise and the flight home was the next day. I had contacted the hotel to check the possibility of leaving our luggage before check-in. They offered to start the check-in process when we arrived even if we could not access the rooms until between 2 and 3 pm. The staff was very professional and gave excellent service, helping us with all the luggage and asking us about breakfast and dinner plans. The hotel was close to Platja de Can Pere Antoni which we visited and the boardwalk with restaurants where we at tapas at Alma Palma. The hotel also had a rooftop pool and bar even though they were closed due to the off-season we could still access the area and get a great view of the city and our ship which was still in harbor. It was easy to walk from the hotel to the centre of the city even if it took some time to do so. And even though there was a lot of traffic outside, we weren't bothered by it. There also seemed to be a bus stop right outside the entrance, but we never used it so I'm not sure. The breakfast was exceptional with so many options it was impossible to try everything.

There was some miscommunication at the breakfast with the hostess not finding us in the system at first but when we said we were leaving that morning she understood and got another list and we could then access the breakfast buffet.

Breakfast was very good with a large variety of meats, cheeses, bread, fruit, eggs, humus, ... The view from the floor 7 pool deck was very nice. It was easy to catch a bus to downtown Palma. There is free street parking a short walk away (just have to circle the block sometimes to find a spot).

The glass window from the shower to the bed is a bit odd, but it has a curtain. Water pressure in the shower was terrible.

The location of this hotel suited us perfectly. It overlooks the harbour of Portixol to one side and Palma to the other. It is about a 15 minute walk into Palma central (there are a lot of buses and the hotel were superb at arranging taxis very quickly). The staff are so kind and helpful (bar my comment below) especially Noela and Roberto. The roof top pool and bar are lovely with towels provided. The room was spacious with kettle, shampoo & conditioner (so useful for mini breaks!) and the bathroom was appointed very well. The best thing about the rooms are the thick doors meaning hardly any noise from neighbours (and our floor was busy).

The male lifeguard was so rude and unhelpful. We thought maybe he had just taken against us (my 70+ old mum and I) but he was equally rude to a German family with a little girl! He should not be in this role.

Location close to the beach, the rooftop terrace with a pool, the architecture of the building, the existence of dedicated covered parking, very good breakfast. The stop to take the bus to the center of Palma is right in front of the hotel.

Breakfast is a bit pricey. The pool on the rooftop is more for decorative purposes as it is very small, to the point that having 3 people inside makes it feel crowded.

The rooftop pool area has a great view. The nearby beach is pretty nice, we went swimming there twice. Hotel is newer and modern, rooms are spacious and there are plenty of spaces to put your things. Busses stop right in front. Close to the airport. This hotel is good for a few days, or for business travelers.

The location is away from the center and the few restaurants nearby are high price and low quality. The restaurant in the hotel is not good either. We were they for a week and it got tiresome having to go all the way to the center to eat. The pool closed for the season while we were there in mid-October even though it was still very hot. You have to get pool towels at the reception desk and stand in line with people checking in and out.

This hotel's location, view, and facilities are exceptional, offering a truly picturesque and convenient stay. It's a great advantage that they provide a parking lot for guests. The staff at the reception, during check-in, and in the SPA were incredibly attentive and caring, making the experience even more enjoyable.

However, there were a few disappointments. We paid for a LEVEL room, which should have included an à la carte breakfast menu. Unfortunately, the waitress in the restaurant never offered the menu. When we requested simple scrambled eggs, the lady threw the plates onto the table like frisbees. This was the only staff member who was moody and did not fit the otherwise excellent service standard. Additionally, we noticed that the wardrobe door handles had some sharp edges that could easily scratch your hands. This is a small detail, but it could be improved to enhance the overall comfort and safety of the room.

lovely hotel with very friendly staff. The roof top pool was very nice and everything was very clean. Convenient location with easy access to a lovely beach and nice restaurants. It was about a 15 minute walk to the cathedral. The buses were outside the hotel so very convenient if a bus was required to get into the centre of Palma and costs€2. There is a direct bus from the airport A1 which costs €5 and it is the first stop.

Nothing

I booked the room 6 months earlier and the price was worth it. If you book last minute for a family, it is too expensive. The breakfast has variety, clean, fresh all find of options, cereals, freshly cooked eggs, pancakes, waffles, churros, many sorts of cheeses, hams, all kinds of veggies, fresh yoghurt, milk, and sessional fruits like served watermelons, melons, pineapple and many others. The room was a suite so we had two rooms, two bathrooms, vary spacious, clean, air conditioning, swimming pool on the 7th floor. The bus station is in front of the hotel to go to Palma city and everywhere. I loved it.

At the beginning when I arrived to the hotel, I was surprised about the buildings in front of the sea view, but in the room hotel I had nice view from Palma city and port, which I had the same feeling as being in front beach.

Hotel was better than the pictures online. Room was just the right size and had all of the amenities, bathroom etc. Bed was comfortable. Views of the sea and the sunrise in the morning as well as the moon at night were great to see. Selection of breakfast was good and prepared you for the day. Staff were friendly and helpful. Loved the fact they gave you a quality Melia towel to take to the beach. It was only a 5 minute walk to the beach, 15 minutes walk to Palma and other amenities. The bus stopped outside the hotel which was also convenient.

We had ants in the room one of the nights. When we called down to get it sorted, we were promised someone would come but they never came so we had to wait until the morning. This was disappointing! The hotel did not have information for activities in the local area or further afield. The pool on the roof got crowded pretty quickly so could not enjoy it. Luckily the beach was not too far away. When we were able to see the pool (only see it not experience it because it was too small and was crowded) the tiling was not even and it looked pretty tatty for a Melia branded hotel.

There was a bug in their system anche they couldn’t find our reservation therefore we needed to wait for 20-30 mins, at the end everything went fine and they offered us a free upgrade on the highest floor plus 2 complimentary cocktails, highly appreciated. The room is really cozy and view is really nice, we also really liked the pool area. The staff at the reception and the housekeeping ladies are really nice.

We put the towels on the floor as a sign for the request of change but they didn’t change them and they put the same ones. The staff at the roof bar were not that welcoming.