The location for this property is excellent, right next to the Basilica and close to marina. There are many great restaurants within very short walk. The reception ladies were excellent, we were warmly greeted by Paula and met some other wonderful young ladies that worked at the reception. The hotel itself is a newly renovated historic building, the rooms are stylish and very clean. Showers are great, beds are comfortable. This hotel only has 14 rooms, so there is no elaborate 5-star lobby or other common spaces for the guests to use. It almost feels like a small apartment complex with room service and reception. There is a small court yard with a few pieces of yard furniture to sit on, but it is not the kind of setting where one would casually sit around. There is a small roof-top patio with a few sun beds, it’s on the top of the 3-rd floor. There is a small sauna and very small gym with one bicycle, one other machine and some free weights. There is no pool or spa services located on sight, but a massage can be ordered in advance.

The breakfast was awkward and nowhere even close to a 5-star service. There is a designated person making breakfast from a very small menu, and there is a very limited choice of cold cuts, fruits, granola/nuts , a few baked products and some breads. The breakfast wasn’t horrible, it just felt very awkward, the food was just ok ( not excellent) and in my opinion wasn’t worth the price. The chemical aroma used by the housekeepers in the rooms is super overpowering, everything smalls like it, the beds, the pillows… it’s everywhere. There was a long line of tourists coming in the court yard and inside of hotel to see it, it felt like we were the animals living in a zoo cage.

Loved this newly opened boutique hotel. Walking through the large front door off the cobbled street was like walking into a private and exclusive oasis. We were warmly greeted by Paola, Angie, and Luke, and our luggage placed in our room while we relaxed with a glass of Cava in the courtyard near the fountain. Turn down service by Selma was a nice touch. In the morning, we had the unique pleasure of Xisca the chef prepare our breakfast before us at an elaborate stove. Xisca baked the croissants herself and told us her speciality was preparing omelets with local ingredients---a very special experience, the dishes kept coming, each one delicious. Excellent coffees made and served by Ismael. We lingered. The hotel is located in a quiet and authentic section of the old city, the walk into the touristy center and to the Cathedral was under 10 minutes. Highly recommend this hotel and taking a guided walking tour to experience Palma's layered history, architecture, and culture.

Hotel Portella is located in the old town of Palma, next to the old Arab baths. It reminds me of a Riad. It's really beautiful. I got a feeling of coming home. The hotel team are absolutely delightful, and deliver exceptionally good service. The rooms are beautiful and authentic. Good size and beautiful details. The bed was incredibly comfortable. There is even a very good sofa there, and a cozy table. It makes the rooms more like an apartment. I absolutely recommend the breakfast here too. Excellent and genuine service. I felt so welcome and special.

The only drawback with this hotel is that some taxi drivers will not drive you to the hotel door. This is because of the narrow streets in the old town. The reception will always get a taxi for you.

A beautiful place set in the old town away from the hustle and bustle. The hotel has been designed to the highest standard and the room we stayed in was immaculate, spacious and luxurious- loved the Diptyque toiletries! The staff were so warm and welcoming, Luke in particular was so kind and made us feel very at home, welcoming us with a glass of local wine and telling us all about the hotel and Palma recommendations. We were lucky to be upgraded to a suite for our 10 year anniversary and were treated to bubbles in the room as well. Thank you Portella for the best stay, we highly recommend to anyone visiting Palma.

Nothing, it was perfect!

Other than the place itself is beautiful, stunning, warm, and welcoming. I'd say our favorite part was the staff. Everyone was so incredibly kind and knowledgeable. They all made time to chat and we truly appreciated that. Luke was extremely knowledgeable about the hotel's history, which made us understand the space more. One of the chefs, Chiska (may be spelling the name incorrectly, sorry) was so great to talk to! She was such a bright spirit. We stuck around just to keep the conversation going with her.

It's not that we didn't like anything, but we would love for the staff to introduce themselves. We wondered the whole time what certain people's names were! I felt bad for not addressing people by their names or even to give a good review.

Staff were warm, friendly and efficient making our stay a truly luxurious experience. Portilla was an oasis of calm in a historic location next to the Arab baths and just a stroll away from the cathedral. A short stroll takes you to the churches, squares and high-end shopping. Big bed in the junior suite. Food was great, particularly the eggs benedict at breakfast and also the sea bass with black olive sauce.

Myself and my partner loved our stay at Portella. It felt like you were in someone’s home and I mean that in the best way possible! It was cosy, the architecture and interior was classy and beautifully done. It was central location to most restaurants and shops. Luke went above and beyond to ensure we had the best trip to Palma! Everyone in the team was lovely! We can’t wait to go back!

Excellent location, great breakfasts, extremely helpful staff and low-key private home feel.

Small things, but room safe was on floor in cupboard, so difficult to access, and room could have done with more clothes storage - wardrobe v small. Okay for a short stay, but inadequate for longer visits.

This hotel has been beautifully restored, gorgeous interiors, lovely caring staff. So luxurious and comfortable. We did not want to leave…. Breakfast was delicious and special. The bedroom was perfect, probably the most comfortable bed I’ve ever slept in. They left us delicious chocolates in the room every night too! We felt pampered and happy for our entire stay.

Nothing…

Everything was fine and staff was always helpful and interested in your need. Thanks a lot

I really not like that Booking charge aprox Euro 100 more than the real price that the hotel have . I will never book again trough booking before checking direct with the hotel first . I felt robed by booking