Nice hotel, however, we were assigned a small and dark room, after complaining about it, and paying more money, we were changed to another acceptable room.

We were assigned a small and dark room, after complaining about it, and paying more money, we were changed to another acceptable room. I think that a hotel like that should not even offer these type of rooms. I had another issue. I asked for a camomile tea and they told me that they were out and send me to the supermarket to get it. Completely unacceptable. I went to the reception to complaint and the person at the desk went to the restaurant to check it up, and the tea showed up. Two problems, a gust is sent to the supermarket to get tea, and the complaint works in the front desk but not in the restaurant.

The room is spacious, the location is perfect (about 5 mins walk to the cathedral, 2-3mins to street "pg. del born", the breakfast and the facility are good, the rooftop for catching winter sun, the staff working there were very polite and helpful

Sleeping area and bath are only seperated with a curtain (and my curtain rail was partly broke --> the staff did offer me to change room but I choose to stay since I like the old room better and I travel solo so I don't really need to close the curtain) The cabinet (where the tv is) is also covered by another curtain. The curtain can be opened but it still blocked the tv a bit so no full view of the tv (but this is very minor issue, only like on side on the edge were blocked) I am still very satisfied.

I came back to this hotel for the 2nd time as I simply loved it. It’s in the center of Palma, close to really good restaurants (Ombu, Forn, Koa, Mambu, La vieja …) and bars (Abaco, its neighbour). Rooms are perfect and comfortable and the breakfast is delicious (thanks to Gabriela working her magic in the kitchen). Hotel reception staff have even given us a short tour of the hotel highlighting its architectural points, an extra mile if you ask me. Anyway, nothing to complain about.

If you are coming to Palma for the beach, know rhat you will have to take the bus for rhat. But the bus stop is 2-3 mins walking from the hotel (bus 25 for example).

Great location in the old town area of Palma. Friendly welcome even at midnight when we arrived. Smooth check-in. Lovely room, comfy bed, super shower room and nice soap/lotion/shampoo provided. Charming mini pool with superb view of the cathedral. Excellent breakfast with choices for just about everyone, I imagine.

Noise from the place next door carried at night. Mostly classical music but still obtrusive with the windows open. Air con very effective solution.

A very enjoyable stay, our room was the standard double, which we found perfect it was clean and well equipped with everything we needed, the hotel itself was amazing and staff very helpful and welcoming, as other reviews the breakfast was brilliant with plenty of options with the staff making sure it was regularly topped up. Location was great ATM opposite, supermarket 1 min away and lots of restaurants on the doorstep all offering great food.

Nothing to complain about.

Location is perfect for a number of the major sights in the old town. Our room was very large & comfortable in the old section of the hotel . Nice large bed & the bathroom was more than adequate. Good storage space to allow total unpacking. Excellent breakfast with a wide selection & even cakes - excellent coffee machine with a number of options.An enjoyable stay with a large number of restaurants a short walk from the hotel. Nice seating area on the roof which gives you a view of the Cathedral. Well worth a visit.

The reception area when you check-in does not give you a good feeling for the hotel price - looks more like a mini - cab waiting room.

The hotel location is very central and well placed for the busy restaurants and bars but set back in a quiet courtyard. The rooms are very comfortable and clean, the breakfast has a good selection and the bar came in handy in the evenings. The roof terrace and pool have a fabulous backdrop of the Cathedral. The staff are lovely and welcoming too.

Fantastic location near to all the tapas bars and restaurants only a couple of minutes walk to the cathedral. Great staff, very friendly and helpful. Good breakfast with good serving hours.

We booked a superior double room with a terrace. When we arrived this was not what had been allocated. The room whilst large had no terrace and no windows that you could see out of. When we requested a move it was explained that booking.com had not specified a balcony or terrace, there were no alternative rooms available on that evening. The next day we spoke to the manager and he found us an alternative. This room did have a terrace and was comfortable but quite small and the bathroom arrangement behind a curtain, was a little odd. This room was expensive even for a city so we would have expected more. Whilst this hotel is well worth a visit, future customers need to be very careful when selecting a room and specify exactly, what they want.

The staff are amazing, very friendly and helpful. The breakfast is brilliant, personal service offered, good choice of food and very well presented. The breakfast timings are flexible and the breakfast area was never crowded. The rooms are well cleaned and very well maintained.

The restaurant food selection is limited compared to how it was pre Covid. Hot tapas/food stops at 4.30 which means going out for food or dinner. In previous years hot food was available for evening meals.

We loved the hotel, it was clean, the location is absolutely perfect, right in the middle of the Old Town of Palma. Just a few mins walk from Cathedral and you can even see it from far, from the hotel sauna. Also a 25 mins walk to the city beach which is nice. Loads of nice restaurants and bars around to enjoy! The staff are incredible, super helpful and nice! Special mention to Thomas who is awesome. The breakfast is also so lovely and fresh. Really recommend! Hospitality is top notch!

We liked everything!