The food at the buffet was varied with a different theme every night and included vegan options. The reception area was nicely arranged and with good evening entertainment.

This is a minor issue, but a small change can increase the customer experience. The buffet restaurant charges customers if they want to have a glass of drinking water. This water is not from a bottle but appears to be tap water. Where in the reception area the water is completely free.

Location is by far excellent in Maspalomas. The hotel itself feels very nice and has a good atmosphere. Multiple pools. Breakfast and dinner had enough choices, although egg to order was a bit of a hassle to get. The rooms are nice, clean and very comfortable. It takes a long time in the evening and late night to get hot water and the AC has no temperature switch, it’s either hi, lo or off. The staff are extremely friendly and helpful. They all do their best to ensure a nice experience.

Eggs to order/omelette station would be a nice addition to the breakfast. Hot water at night and a temperature controlled AC would be a nice improvement.

We paid extra to be Unique guests. This gave us access to a private Unique restaurant for breakfast. Service, location and staff were outstanding.

There were 2 aspects that could have been better. The main dining room which we used for evening dinner was very large, served buffet style only and reminded us of a large canteen. The other major issue we had was noise at night. There are several restaurants between the hotel and beach which employ singers at night who are very loud. Our room was at the front of the hotel with a fantastic view over the beach and sea, but at night it was difficult to sleep because of the noise.

My room was very comfortable, with very nice lighting. The balcony was a little less welcoming. The receptionist was friendly and professional. The choice of breakfast is particularly good. The outside facilities and pools, on different terraces, are attractive and pleasant

I couldn't find how to turn off the balcony light. From the balcony, you can hear the music coming from the restaurants and bars below, but you can hardly hear anything when the window is closed. In the morning, from 8am, the noise of beds being moved by the cleaners. The hotel has no car park, but I was able to find a space in the street.

So many nooks and crannies on various pool decks and patios for choice of sun, shade and space. Breakfast was delicious and dinner was nice. Fitness activities daily like yoga and water aerobics. Staff was nice. Live evening music was packed so had to sit inside with competing bar music. Easy walk across the street to the beach!

Lunch was lackluster. Seemed to always return from day tours in the one hour no food was available between lunch, snack bar and dinner. Bar drinks open late like 11am for an all-inclusive; no cava for breakfast. Dinner service staff is overwhelmed. I had to ‘snag’ my own free water each night; if I waited for drink service I’d be done eating.

All you need to relax in one place. Excellent food, friendly staff, beautiful beach just in front of the hotel. Evening live music, jacuzzi, pools, and multiple private spots to sunbathe if you don't like sand on your skin. Shaded area on the decking with flavoured water. Toilets and ATM's everywhere . Just paradise to experience.

The hotel has a very complex layout, it took us two days to learn how to get everywhere. We didn't get a chance to meet our host for a little tour of the hotel facilities, and this would be very helpful to enjoy all from the very first day of our stay.

Really nice hotel , Location was great, just across the beach. The food they served at breakfast and dinner was very good too with lots of different options , the room we stay was very great with swimming pool view, Activities offered in the Hotel were very nice also the day we check in we get there a bit early and they offer us a free lunch until we waiting for the room also the staff was very polite and friendly to us . Highly recommend

It's difficult to find a place to park the car on the weekend but it has nothing to do with a hotel .

Great sea view, big variety for breakfast, friendly employees, cross a small street to access a lively boulevard with nice boutiques and some nice beach restaurants and regular live music in the hotel and every now and then on the boulevard. Right behind the boulevard is the beach. You can either watch sunrise from the beach or from the 11th floor rooftop.

I think we need to pay extra for the vault and refridgerator in our room.

Loved the location and size of room I had a sea view and it was amazing to see each morning Food was good and always plentiful but a bit similar every night if you were there for longer than a week it could get a bit boring . I think roast pork was there every night . Paella would have been nice but never seen .

The price to pay for a sea view is that the noise level at night is not great with local bars very noisy music . It’s does cut off at midnight but if you are looking to grab an early night you are not going to be happy . I had to sleep with earphones in . It wasn’t clear on all inclusive what was included . The cocktails had hardly any alcohol in and omg the white wine in the restaurant on tap was terrible so maybe all inclusive May not be worth it . Staff had no idea how to make the cocktails and kept referring back to recipe cards .

Location was great, just across the beach. The food was very good too with lots of different options. The room was great too with beautiful mountain views, we got a room almost at the very top. Activities offered in the Hotel were very nice.

Did not like that it was not a real all inclusive Hotel, with it was a shame. In particular, the pool bars did not have bottles of water, neither good drinks. Drinks included in their all inclusive package were too basic, limited and not good. All inclusive should be all inclusive.