We loved the location. It was clean and comfortable. The pool is fantastic

The extra taxes and service charges make eating in the restaurants very expensive and you don’t really know what it is going to cost. I would rather the service charge wasn’t included, leaving me free to tip quality service. I tend not to tip if there is a service charge. We actually didn’t know what all the taxes were as at other places there was just a tax and sometimes a service charge here there seemed to be an extra one.

- quite, relax and good to enjoy in the bar. - beautiful sea facing pool, been part of the bar. - food was good. - Japanese restaurant food was the best & staff relax nice. - music & di was great in the bar. - thanks to the staff, making our stay great.

- it not negative comment, things to improve. 1st - no offense ( our room was in DND) but IVD knock the door in the morning to deliver surprise birthday cake for my wife. Human error can happen. Understandable but we should focus on guest privacy and professional SOP. 2nd - HK team knock the door while( our Room was DND), same might happen busy operation but they mixup the room number for checkout room. Our room was villa 1501 but check out room was v1502. This are things we as hotelier to be mindful. A small details.

The infinity pool was great and the food.

Room service can take a while to get to you.

Modern & Stylish Rooms – The room was spacious, clean, and had a great contemporary design. The bed was comfortable, and the bathroom was well-equipped.
 Breathtaking Views – The ocean & city dual-view room was absolutely worth it! Waking up to the sunrise over the water was a highlight.
 Rooftop Pool & Bar – The infinity pool on the rooftop was stunning, the views of the city were breathtaking, and the bar had a great selection of drinks with a relaxing ambiance.
 Friendly Staff – The service was warm and welcoming. The staff was always ready to assist with any requests.
 Special shoutout to the following staff members who went above and beyond: Yonal, at the Reception counter, Pradeep and Kaveesha at Cafe En(Thank you for your service with a smile and a greet!), Pathum, Lahiru, and Harshana with Bell Service(Truly appreciate your efforts in lugging our heavy baggage!), and Asanka in House Keeping (Thank you for keeping our room so clean and comfortable during our stay. Your hard work is truly appreciated!) Great Location – Close to the beach and city attractions, making it convenient for sightseeing and dining. I highly recommend Granbell Hotel Colombo for travelers looking for a modern stay with fantastic views and great amenities. Overall, it’s a great choice in Colombo! I would definitely stay here again. 👍

Areas for Improvement - It would be wonderful if, considering the price you pay for your stay, a complimentary breakfast could be provided to guests. Having to pay for the breakfast was a bit of a turnoff, and as a result, we often had to skip it altogether on a given day or settle for a cheaper option elsewhere.

I like the sea facing view of the room. The room is small but comfortable. It has all the key essentials and clean. The gym and roof top bar are nice, swimming pool is also great. Wifi is strong and consistent. Breakfast area is a little packed, need to look for seat. Clearing of table is fast. Food selection is ok~

Location of the hotel, while it offers nice sea view.. It is surrounded by constructions. At night, we can still hear drilling noise. It could be because we were in the corner room. The nearest convenient store is some distance away. (Maybe 10-15 min walk) So essentially we have to call a 3-wheeler or taxi to go to the nearest mall etc.

It was an exceptional experience. The rooms were incredibly spacious, providing ample comfort and relaxation. I was fortunate to stay on the 23rd floor, and the view from there was simply phenomenal. The sight of the sea and the cityscape was breathtaking, especially from the bathtub, which perfectly met my expectations. The weather during my stay was windy and cold, adding a unique charm to the overall experience. It made the cozy ambiance of the room even more enjoyable. I highly recommend this hotel or anyone looking for a memorable stay with stunning views.

Unbelievably good pool on the roof. Excellent buffet breakfast. Comfortable room and good bathroom.

Some pointless technology in the room like the Japanese toilet. Pillows were plastic - never seen this before ever! Very loud air con. Staff were not great at reception - refused to give advice on restaurants or tuk tuks but happy to charge 4 times more for their own services. Also would only give us one key card which meant one of us had to use a torch in the room if the other was out. I have never had to use a torch in a 4/5 star hotel before!

We stayed here at the beginning of our honeymoon in Sri Lanka and had a wonderful start to our trip. The rooms were spacious and well-appointed, with a large bathroom and a private balcony that was perfect for relaxing. We especially loved the rooftop pool and bar — a beautiful spot to unwind with a drink and take in the views. The location was also convenient, with easy access to nearby attractions via tuk-tuk. Overall, a great base for exploring the area and a memorable start to our honeymoon.

If I had to mention a couple of drawbacks, there wasn’t much of a lounging area by the pool — we had to sit in the bar area instead, which wasn’t quite as relaxing. The breakfast was fine but nothing particularly memorable; we’ve had better elsewhere.

Positives Friendly staff Room was comfortable and spacious. Epic bathroom and view. Accessible tv Excellent location Great vibes on the pool and bar deck. Great value for money. Excellent variety and breakfast choice. Food lovely in the bar. Cocktails also divine. Lovely and attentive bar staff Negatives If you’re facing the train track, might be worth thinking about double glazing your windows and the 5am train coming through is a rude awakening. It’s a shame that if you have late flight you’re not allowed to use the pool and bar facilities, which included purchasing food and drink (standard practice at any other high end hotel) More pool appropriate seating with some shaded options At breakfast there was the option to order a latte, paid, which I don’t mind at all. When I asked the wait staff they said I could get one from the buffet, which I knew I couldn’t. Then when I asked if there was a dairy free option as I’m lactose intolerant and noticed the cafe in the lobby had dairy free options, I was told no and he walked off.

Location very good. Room very spacious. Bathroom very big with separate WC, sink area and fabulous wet room with rain shower and sunken bath overlooking sea. Fridge and kettle in room is very useful. Smart TV in room so logging into Netflix or Prime is available if required. Lovely balcony with sea views. Complimentary bottles of water daily. Beautiful rooftop infinity pool and bar. Our room was cleaned daily by Tuan and always left spotlessly clean and serviced. Iron included in room very useful. Great AC and ceiling fan. I would highly recommend this hotel and would stay here if we are in Colombo again.

There didn't seem to be WiFi in lobby area on Ground floor at entrance, which is not good if waiting on taxis to message you or if needing to use Google maps etc. WiFi only available from 1st floor reception upwards. That was our experience anyway. WiFi in other parts of the hotel and room was great. A suggestion would be to have WiFi in lobby area too.