We stayed in this hotel last year with my family in a 3 bed apartment and again for 2 nights with my wife at the commencement of our current trip. We returned due to the reasons above and below. Location, convenience for shopping groceries etc. Very spacious 2 bed apartment with all amenities. Most importantly excellent service from the staff, which made a difference. All were good. However, I can only mention those whom I can remember. Travene De Alwis, Shrimal, Manodya , Pujitha Gunawardena - reception Indika and Sasantha - house cleaning Damayantha - bellboy Clause - swimming pool / gym. Mudith Fernando - IT

The jacuzzi needs to be improved.

We had four nights at the Hilton Colombo Residences. We enjoyed the sight of the vibrant city and the gleaming view of the Lotus Tower every night from 22nd floor. The dishes, the quality of the food and the wide scale of choice are out of this world. The exceptionally friendly and attentive staff are always ready to fulfill your wishes. Sometimes we lost the way in the 'maze' of the elevator system, but any kind of criticism pointless, because of the level of the hospitality, which is above any everything! No need to change anything, just keep up the good work and stay like this! Thank you for the great days!

High building, the elevator system sometimes a bit confusing.

Excellent location, we walked to a few places for meals and tuk tuks other times. Great to have a kitchen but it was very sparsely kitted out so we could do just basic brekky. Bathrooms are tiny considering how big the apartment suites with a huge lounge area. The pool and gym are excellent. We ate one morning at hotel breakfast and while not cheap it is a really excellent breakfast buffet.

Service at the pool was pretty sparse, needed to chase down waiters. The kitchen in the apartment suite lacked a few basics like a toaster and microwave. Bathrooms are small. Would be good to have some basic consumables like cooking oil and clothes wash powder

Dear Hilton Staff, We had a wonderful time at your place. Your hospitality really made our breakfast and dinner feel like home. The amazing dinner buffet at a flow restaurant. I really like the staff. They welcomed us with a beautiful smile. The staff went above and beyond their duty, We appreciate all your warm support. This is our first time staying at your place and we had an amazing time. We look forward to coming back again. Food was great. In the dining room we like to acknowledge Miss Nipuni, Rukmal, Bandara, Mr Kasun Ajith, Raj, and all the great chefs. I want to say a big Thank you to all the chefs specially who made the Lunu Kathe and very tasty Rasam. So many people, I can't remember the names,front office Jinanjali, Alwis, Vinya please forgive me, I could not remember all the names. You all are so very nice, and keep up the great work! Thank you for everything. Our luggage helper on our last day was Isuru Karunarathna, we visited the bar several times and the staff was very helpful. Thank you. Our first rooms #1605 are very clean and room services are excellent. We loved it so much. This Hotel is an ideal location walking distance or you can take the Taxi to all shopping areas. Highly recommend this place. Staff were very helpful and kind people. Have a lovely year! Faith S. & Lucky and the family.

Elevator waiting long time I believe they are fixing one.

3 room apartment was very spacious with a lovely view over the city. The air conditioning was very strong, very much needed in warm humid Colombo. The pool and spa were lovely and very relaxing; great steam room and sauna. Buffet breakfast was fabulous, loads of different foods to try especially Sri Lankan food like hoppers and delicious fresh fruit. The evening buffet is even better! The building is a little old but upkeep is done very well. The guest wait for the two elevators was a common frustration but a third guest elevator is currently being added so that will really help. Would definitely stay here again.

The location is excellent—just a short walk to City Center Mall and very close to the main Buddha temples, making it incredibly convenient for both shopping and sightseeing, supermarket are just next door. The apartment itself was spacious, clean, and included a nice balcony. The breakfast buffet was impressive, offering a wide variety of choices to suit all tastes they offer also take away bags! which is very unique and generous of them.. While the hotel overall is well-maintained, the lift lobbies could benefit from some renovation to match the rest of the property. All in all, it is recommended

nothing major..

The property was amazing, we had a beautiful and huge 3 bedroom suite which was bigger than the apartment we had just been staying in for the past 3 weeks! Kitchen was a little dated but we were only staying for one night so didn’t really need to spend much time cooking. Rooftop pool area was wonderful with lots of loungers. The hotel has a supermarket next door but is also also a short walk away to a mall and other restaurants. Staff were really friendly and helpful, all in all we had a great stay here.

Rooftop pool area was wonderful, with a kids playground, however the area is closed when raining, which happened to us when we were waiting around for our midnight flight. Bit annoying as that was our plan to keep the kids entertained!

We stayed here for 2 weeks. The 3 bedroom apartment with kitchen and laundry area was very spacious and clean. Management and housekeeping were very prompt and obliging and assisted us as best as they could. (We were travelling with a 6 month old and 21/2year old kids). They had even put out a play mat and ballons for the kids and a playcastle for the older one. It was a very pleasant surprise when we walked in after a day out. Our mom has a bad back n needed a firmer mattress- which they promptly got changed for us. If travelling with the family- we highly recommend this place as the rooms are good and the service was a class above. We had even taken breakfast everyday during our stay. The day of our flight was at 7am so had to leave the hotel by 3.30am. We had informed the hotel and they arranged some pastries for us to be taken along to the airport.

The cupboards (inside), underneath the tables, etc (where cleaning isn’t done on a normal basis) were very dirty and dusty. Had mentioned it to housekeeping to clean under the tables as well but wasn’t done.

I recently had the pleasure of staying at the Hilton Colombo Residence from November 3rd for three nights, and I must say, the experience was outstanding in every way. I came to visit my family while traveling for work, and the hotel made this stay truly memorable. From the moment I arrived, the front desk team, especially Christoper and Tharik, ensured a seamless check-in process and provided exceptional service throughout my stay. Their attention to detail and warm, professional manner made a remarkable difference. Additionally, I’d like to extend my gratitude to Indika from housekeeping, whose meticulous care and friendliness kept our room spotless and comfortable. Traveling with a 4-month-old baby can be challenging, but the Hilton Colombo Residence made it incredibly easy. The hotel team went above and beyond to provide everything we needed to make our stay comfortable with our little one. The accommodations were spacious and perfectly suited for a family, and the staff was always ready to assist with any additional requests. Overall, my stay was nothing short of exceptional. The combination of outstanding service, family-friendly facilities, and the personal attention from the staff made it feel like a home away from home. I highly recommend Hilton Colombo Residence to anyone looking for a comfortable and warm experience, whether traveling alone or with family.

Nothing at all

Hotels prime location makes accessing most of Colombo incredibly easy, which was a huge plus for getting around the city. The spacious apartment-style rooms were perfect for spending time with my toddler, offering plenty of room to move around and relax. The staff truly go above and beyond to ensure a comfortable stay, providing exceptional service at every turn. Though the facility is older, it's generally well-maintained. However, I did notice several marks on the walls in the dining area that could use some attention. The small tiles throughout the space gave a nostalgic, homey feel, but they do feel quite dated, and the grout between the tiles wasn’t as clean as it should be. Additionally, the lifts and their waiting areas aren't air-conditioned, which means you really feel the Colombo heat while waiting. Overall, while the hotel has charm and excellent service, some aspects, like the dated tiles and lack of air-conditioning in certain areas, could use improvement.