It was absolutely beyond our expectations. After reading negative reviews from the month prior to our arrival, we even considered canceling our reservation. However, we ultimately decided to give it a chance, largely due to the fact that it is part of the Diplomat Collection, as well as the reassuring communication we had with the front desk prior to our arrival. And we are so glad we didn’t cancel! First and foremost, the rooms and bathrooms were impeccably clean, and the bed and pillows were exceptionally comfortable. The smallest room is indeed quite compact, but for a few nights, it is still perfectly manageable. The location is fantastic—just one street away from the main shopping avenue, and if you walk straight ahead, you’ll find yourself in Gamla Stan. We also made use of the spa facilities and had a massage, both of which were excellent. The breakfast selection was very good; adding a Prosecco or Cava option would have made it even more delightful. With the exception of a few breakfast staff members, every member of the hotel team we interacted with was exceptionally friendly, helpful, and welcoming. A special mention to the front desk team—upon check-in, we realized we had left our wallet in the Uber, and they handled the situation with great understanding, allowing us to settle the payment upon check-out. The hotel’s restaurant seemed quite popular for dinner, as it was fully booked most evenings. While we didn’t get a chance to try it, it looked promising. Overall, we left extremely satisfied and would love to stay here again!

Excellent location , very clean hotel with very nice bathroom amenities . Staff was very helpful . We loved Stockholm so extended stay another night the park from across the hotel was blooming with fragrant flowers . An olfactory delight .

Breakfast . Limited options for Nordic countries and expensive 50 AUD pp so don’t opt for this . Plenty of close by cafes . Parking is an option but they have very limited spaces so book in advance otherwise public garage next door but doesn’t give you the choice of multiple exits a day without paying . Room could have an iron . But I would love to stay here again .

This is a fairly new hotel so everything is gleaming and new! It’s in an amazing location, a few mins walk to the main shopping street which leads on to the old town. Loads of lovely restaurants etc nearby. The staff were super friendly and the hotel is also really baby friendly, we rented a lovely crib for the baby and they also gave us a nice baby bjorn bib as a gift which we felt was a lovely touch! The rooftop is amazing for a drink, although it didn’t open till 4pm when we went but we just sat and waited and admired the views.

My husband wanted to use the spa facilities, mainly the pool but was told he couldn’t because the sauna wasn’t working. Not ideal when you’re staying at a spa hotel!

Lovely hotel in a superb location. Loved the surroundings. The room was well organised with a good-sized bathroom. A special "thank you" to the young man at breakfast who made me some scrambled eggs the way I like them (I didn't care much for the prepared eggs available at the counter).

The room was a bit on the smaller side, we expected a larger one. The hotel needs more breakfast tables; there's always a queue. The housekeeping staff never replenished the tea bags and sugar during our stay, so I had to call reception and ask for them every time. The rest was perfect.

We really enjoyed our stay at this hotel, and it will definitely be our go-to choice for future visits to Stockholm. The breakfast was excellent, and dinner was equally exceptional. However, the wine was quite overpriced. The sauna is a great facility, but it requires advance booking and key collection from reception. Overall, the hotel has a cosy and chic vibe, which adds to its charm.

The hotel is relatively new, being just 4 months old, so there’s still room for improvement. Initially, we were given a room that hadn’t been cleaned after the previous guest checked out, but the team quickly upgraded us to a slightly larger room as part of the recovery. We suggested adding paper tissues in the gym for wiping down equipment after use, but unfortunately, nothing had been provided even after two days. Additionally, the sauna was out of order one morning, though thankfully, the infrared room was still operational.

A modern and comfortable hotel located in the heart of the city. The noise isolation is excellent, ensuring a peaceful stay, and the room is equipped with all the essentials, including a Marshall Bluetooth speaker for added convenience and style. The breakfast was truly outstanding, offering a variety and quality that felt on par with a top restaurant.

Some staff members provided incorrect and conflicting information regarding the pricing of the spa, which affected my experience. Unfortunately, I couldn't fully enjoy the spa amenities as I had anticipated.

Amazing location, especially with a young child. Multiple great restaurants all within 5 minutes walking and easy access to public transportation. Staff were very kind and did their best to address temperature issue.

Temperature control and ventilation in the room was quite poor requiring us to need a fan which made it just tolerable. We were told air conditioning was working as expected, but as seen by some other feedback it's clear this is an issue with the hotel.

Our room was a good size and very quiet and clean. Breakfast is busy but always plenty of food available. The staff were all friendly and helpful, with easy check-in and check-out. The location is convenient, about 15 minutes walk down to the city centre and the Old Town. We caught the shuttle train from Arlanda airport, so note the hotel is ~15 minute walk uphill from the train station (or take an easy option and catch a taxi for the 5 minute drive up the hill instead).

Nothing

Great stylish hotel with fabulous amenities and very friendly and personable staff. Special mention for Anna who initially welcomed us when we arrived. The hotel also give you a note sheet on recommendations from the locals on where to visit/eat/shop/drink etc. a really nice touch and great recommendation.

Nothing! It was all fab. Perhaps just update the wine list to not only have Italian wines (the Portugueses white was lovely at the sister hotel, Villa Dagmar)

The hotel is located 100m from the main pedestrian street, which leads directly to the centre of the old city. The hotel is very comfortable. Excellent restaurant, they cook very tasty, especially red fish, the breakfast is varied and hearty. The hotel has very nice, polite staff, especially at the reception. They work very quickly, professionally and extremely politely. We recommend this hotel to visit the capital of Sweden.