This hotel offers ultimate luxury from start to finish. The style is traditional, everything is impeccably maintained, and the entire place is spotless. The staff were exceptional, always greeting us with a smile and being incredibly helpful and accommodating. The food was delicious, the cocktails were perfect, and the breakfast, cakes, and other treats were outstanding. Our room was extremely comfortable and very quiet. Every piece of furniture and every detail had clearly been thoughtfully considered and was in perfect condition. They provided robes, slippers, shoehorns, an umbrella, and more. The welcome treats included fresh fruit, chocolates, and a little Eurovision-themed cake. In the evenings, they tidied the room for turndown service, closed the curtains, and neatly arranged our belongings. The corridors were carpeted with a thick central runner, which meant we never heard anyone passing by, even though the hotel was fully booked. We were also given a jar of hotel jam to take away with us and we can't wait to try it. If you’re considering this hotel and can afford the price tag, you will not be disappointed. Book it.

It’s genuinely difficult to find anything we didn’t like about this hotel. If I were being very picky, I’d mention that it would have been convenient to have USB sockets in the room for charging devices. Also, while the provided toiletries were high quality, they came in large, refillable containers, it would’ve been a nice touch to have smaller, take-home versions available.

Absolutely outstanding hotel fully deserving its 5 start rating. Bar and brasserie are incredible and there seemed to be more staff than guests. Old-school charm rather than modernist...lots of wood paneling rather than glass and metal adds to the character. Breakfast is one of the best Ive had in Switzerland...but at 50CHF it has to be. You need to be a little careful as it is very easy to spend serious amounts of money in the hotel on top of your room cost.....but you get what you pay for. Perhaps for a special occasion rather than a standard business trip. By far the best hotel in Basel.

Bed could have been a little softer and you do hear the trams if you are on the city-side of the building

It was a perfect stay - the room was spacious, the view was beautiful, the personnel was very kind. The food in the restaurant Cheval Blanc (3 Micheline stars) in the hotel was extraordinary, absolutely amazing. The bar and the brasserie were also fantastic.

Lovely property with ornate design everywhere. Very gracious staff at every location waiting to direct or help. Wonderful river lounge for getting a drink and relaxing. The breakfast was one of the very best I have had the pleasure of. The room was very comfortable and quiet although we were on the city side by the trams.

The one morning we had breakfast we sat next to the window viewing the river. There was a large amount of small flies that probably came from the river on the window and some were on the table.

The Staff are amazing and will do everything humanly possible t make everyone’s stay amazing. The food and drink is absolutely amazing.

The property is fantastic but it was undergoing work so was a bit challenging for my husband who is in a wheelchair getting n and out. At one point the lift from the sort of service entrance that we had to use closed badly on his knee.

Historical and very beautiful hotel with truly 5 stars service. The Restaurant Cheval Blanc is exceptional and we have a lovely evening. The location is great and near the Mittlere Brücke.

Location, decor and the rooms

The two hotel restaurants were super expensive, only tried the brasserie though. I wouldn’t recommend for families as menu is upmarket. But the Italian next door was good value and tasty food.

Hotel is beautiful, staff so friendly & helpful. Room stylish and spacious. Afternoon tea was delicious & so were the toiletries.

Unable to stream Netflix or connect anything on the TV and no movies to buy, which was a shame. Plus most UK channels only worked during the day, for some reason.

Outstanding location on the Rhine and close to the city centre, lovely room, great brasserie and bar and excellent breakfasts. The staff could not have been more charming or helpful.

As in many hotels, we found the duvets became excessively warm during the night.

- location is great - dine in food is delicious - comfortable beds - incredible lobby - nice keys for the rooms - professional staff - the river view is very good - a very nice parting gift - fridge was nice and cold - early check in

- no coffee Machine in the room - no free water in the room - forgot to send the newspaper to our room - price point compared to other hotels is overpriced