Wonderful well managed hotel in great location. Soundproof rooms and very good beds guaranteed a good sleep. Air-conditioning quiet and efficient during very hot days. Very clean and great staff, loved it how the hotel manager greeted his customers every morning at breakfast like great chefs do at better restaurants, little hings like this make a big difference. Nice little patio/terrace was great and tastefully furnished. There are also a few apartments, longterm business customers might love those, how beautifully decorated and maintained, like the whole place.

Breakfast was good, but scrambled eggs could be improved.

Room was clean. Stuff was helpful. Location is 1 bus station from the Train station. The bus station is in front of the hotel. The bed was large. Upgrade to Deluxe Room for 10chf/night was nice as the room was quiet and good dimension. The shower pressure and hot water were very good. The free 1 beer for 1 night of skipping cleanup had very good taste :)

Although we asked for kettle in the room the tea mugs we had to ask separately. The minibar is very small (smaller than normal). The bathroom soap/shower gel & shampoo herbal perfume were strange. The price is quite high for the room amenities.

Lovely hotel in a great location only 10 minute walk to train station and 10 minutes into Basel old town. The hotel is spotlessly clean, comfy king size bed and immaculate bathroom. We stayed in the executive double on 4th floor and it was very quiet with view of the inner courtyard. We had breakfast included and food was varied and delicious. The hotel staff were welcoming, cheerful and helpful at all times. We would not hesitate to recommend this hotel if you are considering a stay in Basel and we would definitely return.

Superb Location by the old town and at this time of year by the Christmas market. Also very close to the tourist information and the main pedestrian walking Street. Friendly bilingual staff (or probably trilingual.) we were given a Swiss pass with our check-in (which I didn’t expect) which gave you discounts at museums and transportation. For example, the Museum of Fine Arts is normally 16 Swiss francs per person -both of us got in for a total of 8. Property itself is clean and modern with a big TV and a nice firm mattress. Wi-Fi connectivity was fast. I didn’t understand how the Heating worked and someone came up immediately to explain it to me.

Can’t think of anything negative!! (no comment on the breakfast since we went out to eat)

I can absolutely recommend The Passage. We were travelling with my father who has very limited mobility and everything was organised so well. Barrier-free entry and room, comfortable, clean spaces and modern design with thoughtful touches. Loved the location too. Just far enough away from the noise of the bars and restaurants that it was peaceful, while still being easy walking distance to whatever we needed. The staff were gorgeous. So friendly, helpful and kind. We would definitely go back.

A fantastic small boutique hotel on edge of Basel old town. Easy to get to from airport or railway station. Reception staff, as with all the hotel staff, were hugely pleasant and welcoming. The room was faultless, modern, plenty of space, spotlessly clean. Absolutely top grade shower. Buffet breakfast was also top grade and once again the staff were so helpful, particularly the lady with spectacles. We travel extensively and It has been some time since we have stayed anywhere where we could find no fault whatsoever. The Passage is really one such very special hotel. We’d return in an instant!

Nothing whatsoever

Staff is very nice and polite; the lady with whom we made the check in helped us to find a restaurant that we went twice. The bedroom was very comfortable and spacious. Breakfast is very good.

There is not enough space to hang two towels in the bathroom. I had to hang mine on the glass door. I missed space to put mine and my hustand's stuff in the bathroom. A small cabinet under the sink would be helpful.

Friendly staff and quiet location not far from city center. We stayed only one night to be close to the airport for the next day's flight.

During our current 6-week trip, this is the most expensive daily hotel rate we will encounter. So I can't say thus was a good value, but perhaps typical for Basel. On the map, it appeared to be a short walk from the main station. However, it was not an easy walk with luggage, so I would opt for Uber or taxi next time.

I always stay at this hotel when I go to Basel because they are very special for dealing with people. They do everything to keep you comfortable, and the hotel staff are really good. The bed is very comfortable and super quiet to sleep in, the temperature is always pleasant in the rooms and the shower is wonderful. Additionally, the hotel is super well located, easy to get to SBB Station, and many restaurants around. Rating 10 for this hotel in Basel. and they even have a complete gym, including a sauna. It's really worth staying here.

We liked the breakfast. A little pricey. From the SBB train station it is not to far, but do not try to walk there, much to complicated. Take bus 30 towards Badischer Bahnhof, one stop and you are ten steps from the front door.

Not enough towel bars. With Wi-Fi we should have been able to get internet channels on the Smart TV, for example senders like Tele Basel in Basel.