The staff was very friendly and let us check in pretty early. The location is close to the train station and close to the old city. There were food options close enough by. The free sparkling water tap was a nice touch. I think this is a swiss thing but the hotel had free publich transit cards to use. I believe you can also get these cards before you check in also which is nice if you're coming from the airport.

Not the hotels fault but was a little hard to navigate from the train station to the hotel. There's a lot of streets overlaping eachother which can be a little confusing if you're walking.

The room at the very top floor was a good size with a standard double bed and a balcony large enough to have a chair to relax in. It also had a separate en-suite bathroom which was a good size with very modern furnishings - the shower water pressure was one of the best experienced over several decades of travelling on business; and a simple joy. Not all rooms had separate bathrooms though - my colleague’s room had the wash basin and shower cubicle within the bedroom space. The hotel is located only a short walk from many bars and restaurants with trams near by and bus stops outside the hotel so was an ideally located. It’s 3 minutes to the Basel SBB train station by bus and from there, 20 minutes by bus to the airport.

The quality of the breakfast was great but it was a majority cold buffet with boiled eggs as the only hot offering at between 07:00 - 07:30. Perhaps I misunderstood the description when booking, or simply didn’t notice hot items in a different area, I don’t know; but expected (hoped for) a few more hot items for the price.

The staff are friendly, helpful and professional. The buffet breakfast starts from 6 AM through 10:30 AM which is very well prepared with delicious baked croissants and breads, fresh preserves and butter, hot porridge and various roasted vegetables, mushrooms, cold cuts, various cheeses, yogurts, fresh and dry fruits and nuts...of course various coffee and teas. The location is very convenient which is one tram stop from the train station and walking distance to the City Center. We had the Small Charming Room which it's true to its name. We had wonderful time and extended our staying because we had such a nice time!

nothing

We didn't eat meals there but did get a free "welcome" drink which was nice, and they had a decently stocked bar area and some seating in their lobby. They have a very nice courtyard area that we sat in on our last day. Nice seating choices and a pond with running water which is always a nice touch, in my opinion. The staff who greeted us were very friendly, and hooked us up with a card which gave us 50% off discount for the city bus tour and free transit rides so all we had to do was walk across the street to catch the bus, and then transfer to the train.

The location won't win prizes for being the most scenic, and the outside of the building is serviceable but doesn't inspire warm fuzzy thoughts, but inside was quite pleasant, and the room very comfortable. A short walk and you are within a very large area that is full of restaurants and shopping.

The hotel was very well located, near the train station and the old town. Personnel were very nice, specially Elmira. The room was incredibly silent. The shower was amazing. The room was clean and the bed was very comfortable. There is a beautiful outdoor garden. Welcome drink on arrival. Internet was super fast. You can borrow an umbrella and even the famous Wickelfisch. I would definitely stay here again.

Although the description read "Tea/coffee maker", which I always specifically look for, the room only had a coffee maker. To get hot water, I had to go to the breakfast area. I love to have a cup of tea before going to bed, so after taking a shower, I had to dress, go to the breakfast area, grab a cup of hot water, go back to the room, undress and put on my pijamas. I was told that their insurance company specifically prohibits electric water heaters in rooms, which I find strange because all the other hotels I've stayed in in Switzerland did have an electric kettle. Nothing too serious, though. The shower floor was extremely slippery. I suggest putting a non-slip mat. It would have been nice if the room had a suitcase holder.

From the moment we arrived the staff were helpful and friendly all through to checkout. An amazing spread at breakfast and little touches like bathrobes, slippers and a turntable with records in the room make it feel more than the 3 star it has on the front. Even the "small charming room" was plenty spacious for three nights. Location for trams, restaurants and shops was perfect eve. With the steps up and down to the town.

WiFi could be a bit poor in some areas of hotel and a mirror above the desk would be great for those who want to do their hair and make up sat down.

I recently stayed at Steinenschanze Stadthotel, and I can confidently say it was an excellent experience from start to finish. The service was exceptional—every staff member went above and beyond to ensure my stay was comfortable and enjoyable. Communication was superb; they were always available to answer questions and provide recommendations, which made navigating the area a breeze. The hotel itself is charming, with well-appointed rooms that offer a perfect blend of comfort and style. I highly recommend Steinenschanze Stadthotel to anyone looking for a fantastic stay. I can't wait to return!

Room was comfortable and cheerful, good closet spaces, breakfast was very good, and the location to old town was perfect. But the real difference was the staff. They could not have been more helpful and friendly, especially Elmira and the lovely man who worked with her. First the welcome drink with snacks, good maps, and best was the Free BaselCard - AND the bus stop was right in front of the hotel which takes you directly to the train station where you can pick up a tram and go anywhere any direction, great for getting out of the city.

Bathroom could have been bigger, about 1/3 the size of our bathroom on our Avalon cruise.

Great welcome from reception staff. Appreciated the first drink from the small bar was free. Liked the space where coffee and snacks could be enjoyed at any time of the day - again included within the price. The staff at reception and inn the breakfast area were kind and helpful. Really enjoyed breakfast - the soaked oats with fruit, the fresh wholemeal bread, the range of local cheeses and the cold vegetable buffet. Also appreciated the coffee machine in our charming standard room with free coffees and milks. Location excellent for central Basel and transport links, especially to the airport.

Noise from some building works on the last morning from 8am - presumably only temporary.

Staffs welcomed me and my family with kindness and perfect expertise with knowledge on the city and what I asked about. Room was immaculate and complimentary water tap was easy to access. The number of towels and robes were enough to cover whole family. Basel pass was provided for free and it was useful to travel around the city.

Distance from the train station was a bit far than I expected. I would try to take buses for the convenience even though it is possible to walk to get to the hotel in a good weather condition.