The room was very nice, about the size you would expect from a modern chain. Plenty of plug-ins, which can be a challenge sometimes. We stayed one night and left early, so didn't have breakfast. The location was perfect for our needs. We were able to walk to all the Fest activities throughout old town, within 15 min from the Hotel.

I'm adding this bit up front so it gets some attention. After finally getting into our room and relaxing on the bed, our door opened. It was another customer who had been given the same room number as ours. They quickly apologized and that was it. Shortly after, a member of the staff knocked on our door to confirm what had happened. They apologized, and that was that. A bit concerning though. Although they guaranteed the room to be ready by 3pm, we arrived about 1pm and were told to check back about 2:30p. By 2:50p it was still not ready, but waiting for inspection. We entered our room just after 3pm and everything seemed to be in good shape. We had a knock on the door by the room supervisor asking if everything was ok.

I stayed at this hotel for 3 nights, and it was an amazing experience from the moment we arrived. The check-in process was very simple and easy. The staff at the front desk were very helpful and attentive. The rooms are spacious and have good air conditioning. The housekeeping team does a great job keeping everything clean. The hotel’s location in the city center makes food and transportation very easy to access. The swimming pool is clean and convenient, and the gym is well-equipped. Overall, we definitely plan to come back next time, and I highly recommend this hotel!

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Excellent breakfast, centrally located, close to amenities, could participate in carnival activities etc…

Air condition rather noisy at night, observed in all rooms (4). Balcony top floor unable to access, possibly because of healthy and safety issues! Despite that possible reason, the floor could be cleaned and weeded, possibly put some pots of trees, shrubberies in place to make it look nice and attractive! The present state of balcony floor looked filthy, unclean and derelict, in need of attention and clean-up! This doesn’t reflect the rest of the indoor cleanness and tidiness! Lift floor and corridor carpets may need revamping! This is just a constructive criticism, hope you don’t mind us saying!

but excellent location and breakfast, staff is good and supportive.

Small rooms when compared to cost.

The hotel was perfectly situated in Basel and a short walk from the old city and main station. The tram/buses were just outside the hotel so lots of travel options were available. The hotel was modern and welcoming. The room was well sized with excellent bathroom facilities. It was very clean with comfortable beds, so I got an excellent night's sleep. Being able to open the windows is always a bonus. The staff at reception and in the restaurant were very helpful and friendly. Breakfast and dinner in the restaurant were very enjoyable. I would definitely stay there again.

Excellent location, friendly staff, food in restaurant very good too. Compared to other hotels it’s good value for money. Beds very comfortable Free water, fruit and sweets available all day in the foyer which was a nice touch.

Room very dusty and really needed a damp dusting to pick it all up! We didn’t think the chairs in the room were that comfortable. Room also very dark even with the lights on. You do get tram noise if situated at the front of the hotel as we were. Best to ask for a room at the back which hopefully would be quieter.

Location, cleanliness, facilities.

There was a handful of request/contact housekeeping issues. We requested some milk to the room as the tea and coffee facilities hadn’t been replenished when we arrived and when someone brought some more they brought two little milks. Then I tried calling reception and room service one evening many times and no one answered, so in the end we went out for food. We went to the reception again for more milk/coffee and they said they’d send someone to bring some but they never came.

I recently spent two wonderful days in this hotel and I couldn’t be more impressed with my experience. From the moment I arrived, the staff went above and beyond to make me feel welcome. Their friendliness, professionalism, and attention to detail truly set the tone for an exceptional stay. The breakfast was an absolute highlight. Everything was fresh, delicious, and beautifully presented. It was the perfect way to start my day and gave me all the energy I needed to explore the city. The accommodations were equally impressive—spotlessly clean, comfortable, and thoughtfully designed for a relaxing and enjoyable visit. I highly recommend staying here if you’re visiting Basel. Whether you’re here for business or leisure, this place truly exceeds expectations. Well DONE!

Its a big spacious room. The hotel itself is designed to be very spacious. Cozy room. The facilities are excellent though i did not get the chance to use them. The hotel is very close to good restaurants.

In the room, the tv was mounted a little bit to the right and there were paintings displayed in front of the bed which i feel like its a bit strange. Not usual than what im used too. This means if you want to watch tv you should be sitting down at the chair otherwise you have to lay on your side.

The hotel is in a fantastic location, within walking distance of the city's main attractions and the main railway station. It's also very easy to reach from the EuroAirport via Bus 50, which conveniently stops at the railway station. The room was spacious and well-equipped with everything you might need, and the beds were exceptionally comfortable, ensuring a great night's sleep. The breakfast was another highlight, offering a wide variety of options to suit every taste. I highly recommend this hotel for its convenience, comfort, and excellent service!