Wonderful hotel with a beautiful view! Excellent location to be able to experience central Switzerland. Lovely restaurant (top rated in Hergiswil) with great breakfast and exceptional dinner menu. Staff were very friendly and helpful. Nice coffee/tea bar on the 3rd floor - we loved drinking out morning coffee overlooking lake Lucerne!

The only negative is that the hotel is a little difficult to get to if walking from the Hergiswil NW train station (which is the closest station)..I would not recommend for anyone with mobility issues not renting a vehicle. I would also recommend that if you don't rent a vehicle, arrange for a car or taxi for your day of check-in so that you do not need to take your luggage up the steep hike. It is doable when leaving/going down hill.

The view of the room met our expectation as we could view the mountain Piltaus which we're aware our room does not have the lake view. At the same time, the breakfast was great with lots of varieties. The water/coffee corner on the 3/F was definitely a bonus. We loved the stay from the beginning to the end and would like to especially thanks to Lea who took care of our check in and booked us a nice table for dinner in the hotel's restaurant. She always carried a smile which made us felt welcomed and pleasant.

The air conditioning was by means of a standing mobile air conditioner which was a bit noisy. As we're there in July and air conditioning would be ideal though the breeze at night was good.

Location was beautiful, with a view of the lake. Room was big enough for 2 adults and 1 child, bathroom is spacious.

Noisy heater in the room. Breakfast options are few but not bad.

Great location, extremely kind staff everywhere. Comfortable and clean room. Breakfast was great also.

The pillows

Free coffee, water, and tea……. But we didn’t make use of it. Very kind, good-looking and hard-working Staff.

The lighting in the bathroom was one of the worst. I have experienced my entire life. The Hotel really needs to renovate this lighting part. Two single beds instead of one double bed. Breakfast was too late for us around 8 AM. Breakfast section looked almost empty & we were a little surprised ….. but luckily there was somebody who was taking orders for egg preparation and preparing eggs for us the way we wanted. Breakfast was Not exorbitant but sufficient. We requested for an electric fan and they gave us one which hardly gave out any breeze, but at least something was better than nothing.

The place was wonderful with an exceptional view. We stayed at the suite which was amazing of course at cost which totally worth it. The staff was very friendly and helpful. The food was delicious, and the chef was available to assist.

The access to the hotel was not easy if you are not travelling with your car or taking taxi from the train station. There are 2 local busses (red and blue) not very frequent and for some reasons the Google Map did not recommend them to us. (Google map to be blamed not the hotel :D).

The restaurant was amazing with a great view. The room was cozy. Staff was excellent. It wasn't easy to find and we had to walk a few blocks from the bus. One of their Staff happened to be on that bus. He guided us and helped my wife with her luggage for at least 3-4 blocks. Very lucky, too, as the moment we walked into the hotel, it started to hail. He was our angel!!!❤️

It was a long distance from the train. Thankfully, after calling the hotel they told us about a free bus service that took us much closer.

Maybe not the fault of the hotel but I booked as a wheelchair user and when we arrived the room provided was not appropriate. The owner was able to move us to a family apartments which was great. I checked back on the booking.com website and it clearly shows that Hotel is promoted as being wheelchair and accessible in all rooms. This was not the case. We were lucky and alternative room was available. Having said that the views are magnificent and we really enjoyed the meal that we had in the restaurant. Compared to the offerings that we had had in Germany & Italy the value for money could not compare but I guess that comes with staying in Switzerland.

The booking.com profile for this hotel is not accurate reference wheelchair accessibility in all rooms.

We had a beautiful view and enjoyed our glass of wine and morning coffee from your wonderful cappuccino machine .

We wrestled with the comforters… They were too short if you left them the way they were on the bed, but if you put them length wise , they were too long and couldn’t share . Also, the pillows were too hard. It was a bit of a hike from the train back to the hotel straight up the hill, but it was a good exercise at the end of the night to get a great night sleep

The view was spectacular, which is one of the main reasons we booked it. We could have stayed in Lucerne, but this was so quaint and out a bit. Just perfect. See my pictures and you’ll understand. *Note…we booked a suite, so I don’t know what other rooms are like.

If I have to say anything, it would be… 1. That we couldn’t stay longer. 2. That breakfast didn’t have fresh fruit. (Minor inconvenience).