Everything about FIVE Zurich was amazing. At check in the guest agent at the reception was very pleasant and pretty much everyone I dealt with during my stay. The room and everything in it was top notch. The location is super, a hideaway from the city yet in the city. The bus and train station are close, you have to walk 5-7 min but count it as part of your daily exercise. I’m so glad I chose it. Will definitely stay again.

Breakfast did have much choice but not a show stopper

one of the best places to stay in Zurich

It was our second time staying at FIVE Zurich and we came back because we have loved our stay in the first time, however this time we had noticed some small differences in the details, the tv was not working properly and when we informed they said they would send someone and no one showed up, the crashed ice in the spa was also not working, slippers were also missing in the spa and in the room, the room service forgot part of what we ordered for dinner, the same happened in the breakfast when we ordered 2 smoothies and they never came, also there was no hairdryer in our the room. There is no doubt that is an amazing place, the design of the hotel is quite impressive and also the bed is very comfortable, but these little details for a five star hotel kind of disappointed us this time.

Appreciation and Thank You for a Wonderful Stay at FIVE Zurich To the Management of FIVE Zurich, Warm greetings, I would like to extend my sincere gratitude and appreciation for the outstanding experience I had during my recent stay at your esteemed hotel. The service was exceptional, the facilities were luxurious, and the overall atmosphere was elegant and welcoming — making my visit truly memorable. I would especially like to thank Mr. Oleksll Kyvenko for his remarkable hospitality and professionalism. From the moment I arrived until the moment I left, he ensured that all my needs were met with great care and attention. His dedication reflects the high standards of your team and your brand. Thank you once again for making my stay so enjoyable. I look forward to returning in the near future. Kind regards,

The hotel area is quiet with a mountain and forest view.The rooms are modern and comfortable. The reception staff are respectful and pleasant, especially the receptionist, Miss.Maria. There is a bidet (Shataf) in the bathroom, and this is one of the best features of the hotel. The food is excellent and delicious in hotel restaurants. The breakfast place is comfortable and the food is varied.We spent New Year's Eve at the hotel. Dinner was included in the room reservation, and we enjoyed watching the city fireworks from the hotel balcony.The general atmosphere of the hotel takes an advanced degree of excellence.I recommend the hotel to families and couples coming for tourism, tranquility, and relaxation.

Our room was on the third floor. The music in the lounge on the fourth floor was very loud and needed to be reduced at night

What a fantastic experience! I’d like to extend my heartfelt thanks for the excellent service and warm hospitality at this hotel. Everything was taken care of down to the smallest detail. We enjoyed delicious meals and truly loved our stay. A special thank you goes to Fanni – she is such a kind and helpful person! Thanks to her, we received an upgrade, and her friendliness made our visit extra special. She’s a real asset to the hotel. We’d also like to thank Ismael for his exceptional service—your attentiveness truly made a difference. You’re all amazing! We’ll definitely be back next time!

We had a very nice and spacious room in the main building. The staff was very helpful and the area is nice too and was also quiet on the sunday we went there. We enjoyed a dinner at the Le Petit Chef and it was a lovely experience all in all.

The Spa area was ok but it requires attention by now since the hotel is operating since a few years and some faucets don‘t look and work as they should for a hotel this nice. But its good enough still.

Maaz from the reception was amazing and he was really engaging with the family The location is good - far from the business of the city, yet near to good locations

The room cleaning process daily was really poor. No proper vacuuming and for some reason we kept coming back to a dirtier floor than we left. The towels were not clean all the time some has make up stains on them The bedding was not very well cleaned and it showed when the cover was moved The restaurant for breakfast was an absolute below average in terms of taste or options The room furniture is too funky and pop so not super family friendly

beautiful architecture and decor, lovely landscape, great social pool and an outstandig reception service (special thanks to Felipe, at the east wing reception, and Miguel, at the front desk of the main building). very easy access to the public transport (just 5 minutes walk to triemli metro station).

excessive and unexplicable slowness of waiter´s service, even when the restaurants were empty. the social pool could be open until later in the summer time (closing hour was 7pm, although sunset time was around 9.30pm)

From check-in to checkout, my experience was exceptional. I was warmly welcomed by Mr. Amindra, who demonstrated remarkable professionalism and went above and beyond to accommodate my requests. What truly stood out was the seamless manner in which the Mr. Amindra and his team handled my needs—something that even some other 5-star hotels might have struggled with. Every request was met with an enthusiastic “YES,” and they always found a solution promptly. It was an experience that truly exceeded my expectations.

Everything was perfect, but I would suggest adding a dedicated room for business printing. While the reception team was incredibly helpful and assisted me without any issues, there are times when confidential documents need to be printed. Having a public printer would be a great addition and further enhance the service for guests who require printing. Nonetheless, I truly appreciated the reception’s efficiency and support in handling my requests seamlessly.