Absolutely perfect stay! I arrived a bit earlier than the check-in time, and they kindly let me check in with no extra charge — such a nice surprise. The room was fantastic: clean, spacious, and incredibly comfortable. The bed and linens were simply amazing — soft, fresh, and made for a great night’s sleep. Everything was provided in abundance and thoughtfully arranged, making my stay very easy and convenient. Breakfasts were also a delight — fresh, tasty, and with a good variety. The staff was polite and professional throughout. Overall, everything was top-notch. I’m completely satisfied and would gladly stay here again.

I honestly couldn’t find a single downside. Everything was just perfect from start to finish.

The front desk staff were friendly and helpful. The breakfast variety and quality were excellent. Very quiet even though my room faced the street. The room was nicely and efficiently designed and very clean.

The room was fine for me as a solo traveler; however, I'm not sure where a second occupant would have put their luggage. The duvet on the bed was too warm. I had to keep the room quite cool in order to sleep comfortably.

The Citizen Hotel . . . first of all, forget what they say on their web site about location; they’re incredibly close to the Dongmen station — like 4 blocks from Exit 2 — maybe a 5 minute walk down the main street. You enter the hotel off a lush courtyard — Koi pond included — into a very quiet, relaxing lobby. The people were gracious and pleasant and the room was lovely and quiet. The breakfast didn’t have tons of stuff but enough to satisfy even a picky eater. The staff were great there! We would stay there again in a second! It was reasonably priced EXCEPT for one issue. This was booked through Booking.com, as were all the hotels on this trip, but when we got there, we were put in a room in a corner, tucked in next to the stairs and the elevator, right next to the maid supply rooms. It was going to be loud but, when I asked if we could move to another room down the hall — the hotel had plenty of vacancies — I was informed that THAT room was THE booking.com room we ordered and moving would cost an extra $75. I understand hotels having policies . . . this was a bit unnecessary, especially since there were lots of vacancies on that same floor, so be forewarned if booking through this app . . . they allocate a room and that’s it. Other than that, the staff were incredibly nice and the breakfast simple with enough choices. VERY quiet room and very clean place all around . . . we would stay there again in a second!

Welcoming staff. Good spread of breakfast Good location, near Dongmen mrt station, Dongmen day mkt and Yong Kang Street, opposite has a shop that sells tasty roast sweet potatoes and chestnuts. Room for double twin beds is spacious. Room has 2 armchairs with a coffee table and a workdesk with another chair. Good size bathroom with Hansgrohe fittings (although a bit dated), hot water comes quickly from basin tap and shower.

Only 1 extra pillow.

Very clean room and shower (which was nice and powerful and spacious). They refreshed towels and cleaned every day. The staff are friendly and polite and the concierge parking service was fantastic. Breakfast was ample and good quality. The location is perfect near to a metro and right near to all the main sites including Chiang Kai shek memorial hall. Don’t miss the miniatures museum either.

Nothing apart from some of the communal hallways could do with a bit of renovation, but that’s only a minor point.

Leaving out a couple of nights we spent in high end hotels, the breakfast was overall far the best we had in any hotel we stayed at during a three week visit to Taiwan, where all but the pickiest western or local appetites should expect to find enough selections to their liking, The room was clean and provided everything we needed for a pleasant stay. Staff were very responsive and attentive to requests.

On our most recent stay at this hotel we were in a room at the front of the hotel which faces a busy road and being light sleepers we found noise from traffic disturbed us in the morning, although this likely wouldn't be enough to worry everyone. The endlessly repetitive "musak" sound piped into the public areas, particularly the breakfast room is very disturbing once one realizes it's there, it isn't always at the same volume and the disturbance factor can depend on the ambient noise generated by the few or many diners.

Compliments to the very friendly and professional personnel, the location is good with Red and orange MRT lines close by , room is comfortable

The number of pictures of the room on Booking was too few

The staff here were super efficient and friendly. Breakfast buffet had many options. We appreciated that there is a laundry facility for us to use since some hotels charge laundry by piece but they have a self service laundry. Quiet location and room for guests who are light sleepers like myself. They also provided a fridge and free bottled water daily.

Friendly staff, good breakfast. Nice amenities, they left a cart with coffee, tea and other items in the hall at all times. The pillows and spare comforter was very nice. Alot of couples and families at the hotel, would stay again

The bed was a bit hard and difficult to get a full night's sleep.

Clean, well maintained hotel. Room was not spacious but more than suitable. Very good breakfast set-up that had just enough Western food choices for an American like me! I liked the location in Taipei, and the staff was very helpful when needed. Good bathroom & shower!

The beds in Asia tend to be very hard in my limited experience, and this was only slightly softer than the hotel I'd just come from in Saigon. My room had no closet, so you have work out of your suitcase.