Took a grab for 250THB and was met with such a beautiful oasis that is hidden in such as busy side street! Staff were very friendly and helped us with our luggage. Provided us with info about different attractions nearby in Chiang Mai, and were ready and willing to assist with any requests we had. The room was spacious, had an excellent shower and small balcony overlooking their refreshing pool. They provided us with fresh distilled water bottles everyday and had excellent breakfast options with fresh fruit and some vegetables. They were also kind enough to leave us with a small gift upon checking-out

Great little boutique hotel with great location in old town. Fantastic coffee and the breakfast was really good as well. Rooms were as expected, clean and comfortable.

The only incident was that the kids had a rather large spider in their room (about the size if a grown mans hand) but the staff helped to remove it and gave the kids a new room, I dont want this to be poorly reflected at the hotel as it was quite lush around the pool as sometimes nature naturally extends beyond, thought I would just mention it.

This is a really cute little hotel down some narrow little streets near the old town of Chiang Mai. Our pool view room was very nicely decorated, bed was huge & super comfy. Breakfast was efficient with lots of variety. Staff very helpful. Lots of tour options & would recommend Elephant Nature Park (ENP)for a totally ethical walking with elephants experience.

In an ideal world the pool could have been warmer with a few more chairs around it to sit on. But as we did tours most days we hardly had time to sit around it anyway! It was absolutely fine for a quick dip.

Pastell is a boutique hotel conveniently located in the Old Town of Chiang Mai. The maintenance is high level, everything is flawless. The staff is helpful, the room has a good size, the bed is comfortable, the water pressure of the shower is great and the breakfast is nice. We had to do an early check out due to an early morning flight and they've arranged us a breakfast box.

The pool is small and shady, but anyway can be enjoyed. Considering all the hotel positive aspects, this is just a minor observation.

Modern design and furnishings. Breakfast sets included bacon or ham, eggs and avocado on toast, rice porridge, espresso, and juice. Location was close to markets. Pool was very small and unheated (might be the standard) so the kids did not use it to manage their energy levels as expected. Appreciated the loft bed as extra space. They supplied a bottle of water each per day which was appreciated. Staff were very friendly and helpful. Location is 1 min away from good restaurant, massage, atm, and laundry service.

We would have liked to get extra blanket/sheet for the sofa bed. Bit costly compared to other accommodation options.

This hotel was incredible, beautiful rooms, really comfy beds and soft pillows, a waterfall shower and they give you free water every day. The staff were incredibly friendly. One staff member even waited with us until we were picked up by our taxi after check-out at 4am! Exceptional service, they really go above and beyond! The breakfast was also incredible, the toast was amazing! 10/10 experience, would recommend.

We loved everything, had the best stay!

This hotel really checks all the boxes: Great location in the old town, very friendly and competent staff with excellent English skills, clean and beautifully decorated. The pool was especially appreciated by the kids. Breakfast is set menu plus additional choices which catered for all tastes and they serve excellent coffee. I would for sure come back. Advice for families: we had the deluxe loft but instead I would take two connecting rooms the next time to have a little more space. Unfortunately this option was not obvious to me when booking.

This boutique hotel is so cute and quaint and in a very convenient location. Back in the laneways near trendy cafes and art studios. The decor is gorgeous and the staff were so friendly and helpful. I stayed in 5 different hotels of varying kinds on this trip and this was my favourite.

My stay was cut short by a major power outage but this wasn't the fault of the hotel. I was refunded the nights I was unable to stay. I just wished I could have stayed the entire time. This could have happened at any hotel though.

Excellent value for money! The hotel was in a great location with lots of restaurants, spas and sights within walking distance. The room was comfortable and clean, with free bottles of water provided daily. The breakfast was good too and the staff were helpful. The room was quiet and the beds were comfortable which meant we had excellent sleep.

There was not a lot of space in the room for belongings, but it was manageable.

Location was very convenient travelling with young child. The room and bed was super comfortable and quiet. Staff were always friendly and very helpful and approachable. Loved the weaving loom and big statement textiles in the lobby. Noticed some innovative touches other accommodation don’t often provide, attention to detail to guest needs. All wrapped up, a lovely vibe and relaxed stay.

N/A