Staff was good particularly manager Mr. Edal and the staff. They surprised my wife with a cake for her birthday and made it very memorable. Took good care of us.

There was a pricing error that I had faced which has to do with Booking.com booking and nothing with the hotel experience. 1. I wondered why I paid euro 105/- when one extra night I booked for euro 80/- . I want booking.com to refund eu 25/- to my credit card. 2. Booking.com did not communicate properly that they just book and place a hold on the reservation and no amount has been charged to my credit card, but instead I was asked to pay at the counter with a different price after getting clarified from the manager.

Nice interior evrywhere. Personal is very kind and responds to demands adequately. We received a free water and turkish tea a couple of times. Breakfast options are diverse and taste good. There are possibilities for ordering a transfer and excursions on place.

It seems like wifi is more suited for mobile phones than PC. My notebook was able to connect only a few times. But this is not bad thing at all, I think it has more to do with my school's privacy settings and VPN than with hotel wifi itself.

The staff was friendly, accommodating and always ready to help. The breakfast was wholesome with a variety of cheese types, eggs, potatos, salads, fresh veggies, Fruits, cereal and a variety of buns and biscuits.

There was a point where someone entered my room while I wasn't there and when I came back the doors were open. The management apologised however it's something I would definitely be mindful of.

Excellent location within walking distance to Blue Mosque , Hagia Sophia etc. The room was clean, the cleaners were friendly and very attentive. Nice breakfast, with a good selection.

Really happy with the service provided, all staff was friendly and helpful. Good location if your travelling with family as everything is within a walking distance. Highly recommended.

-- We booked a room with a balcony and the balcony was nice. -- The front desk staff is friendly and helpful. -- Good location.

-- Hotel has high ratings here and at Trip Advisor but it seems that it goes through trough times: poor breakfast, especially compared to other hotels we stayed in Turkey, A/C controller needs battery replacement, wears and tears. -- While our room did indeed had a balcony, the rooms was really small: it was a triple (family) room and it did not have enough room for 3 people.

I like the location of the hotel. It is near to tourist attraction and a walking distance to Grand Bazaar. The room is spacious and clean. The balcony is spacious and comfortable to have tea with great view. Breakfast is good and more importantly, the staffs are friendly and helpful. I will like to thank Veysel who is assisting and helping me during my stay in Acra. He has been very helpful and friendly.

All good for now. Keep up the good work and the good service. I will surely come back to Acra if I return to Istanbul.

Rooms were exceptionally clean and very spacious. Staff were so helpful, friendly and professional. No problem with wifi. Great choice for breakfast. Within walking distance to all the tourist attractions.

No garden although there is an out front table and chairs

The property was located very close to the main attractions, tram station. The staff were super helpful and the room was spacious enough. The breakfast was decent enough with quite a few options. Most of the properties in the old city didn’t have a lift but this one had one! All in all we enjoyed our stay.

nothing as such apart from the heater kept running to keep it mild warm and once we had issue with hot water. But the staff were quick to jump on it to try and resolve.

The whole experience was really good ! The hotel was in a very good spot in the city very close to Sultanahmet, Hagia Sophia and Topkapi palace. The staff were extremely helpful and friendly. They allowed me to early check-in, they helped me to park my car infront of the hotel and arranged a taxi back to the airport. The room was good with all the facilities that I needed. The bathroom was clean and it was cleaned daily without even asking. I would definitely recommend it for anyone who wants to be in the heart of the old city !!