**Environment:** The hotel's location provides a peaceful atmosphere. **Cleanliness:** The rooms and common areas are impeccably clean, and housekeeping does a thorough job every day. - **Facilities:** The hotel offers excellent facilities, including a modern gym, a spa service, a refreshing pool, and reliable Wi-Fi access throughout the property. **Breakfast:** The breakfast spread is diverse with a wide variety of delicious options, ensuring a satisfying start to the day.

Nothing.

Location ; Staff and cleaning as well

We had a wonderful stay and are truly grateful for your warm hospitality. Everything was well-organized and of high quality. A special thanks to Ms. Ela and Ms. Madina at the reception — their patience, kindness, and constant smiles made all the difference. They answered every question and fulfilled every request with care and professionalism. And a heartfelt thank you to Ms. Ilayda Ibrahim, whose excellent management and kind, attentive approach made us feel truly welcomed and taken care of. This level of respect and professionalism is genuinely appreciated. Thank you for creating such pleasant and memorable moments for us 🌟🙏

Room was complimentary upgraded, staff was very friendly, location is very close to almost every spot you need in Istanbul. Room condition, cleanliness and quality of room equipment was high. Left content overall except my experience with gym facility - which was a big disappointment.

The biggest drawback - which led me to give 9 stars not 10 - was working hours of gym. Basically I travelled istanbul for a short layover where I had around 13-14 hours in city (I arrived at 21:00 - left at 9:00 AM), I wanted to have a gym session - however gym only is open between 10:00 AM - to 18:00 local time. Was better to communicate this info beforehand. I believe booking also has to follow up such guidelines in order to prevent incorrect information between hotels and guests.

The hotel was great, the staff provided a great service especially Elayda, Denise and Meryim were very friendly, accommodating and the reason why we'll be back. We received a free room upgrade, the room was extremely spacious and clean, the cleaning lady was soo friendly. We received a free late room check out. The staff and the manager made the stay especially pleasant. The location of the hotel is central, there are so many things to do. In the hotel we received exceptional spa service and swimming pool was great, our son enjoyed it. All great!!

Nothing, all was great and we'll be back

1. "The receptionist was exceptionally friendly and welcoming. Ilayda Ibrahim provided excellent support and assistance." 2. "I was impressed by how smoothly the receptionist handled the check-in process, and Ilayda Ibrahim's professionalism was outstanding." 3. "Both the receptionist and Ilayda Ibrahim offered top-notch service, making my stay very enjoyable." 4. "The warm and courteous service from the receptionist, complemented by Ilayda Ibrahim's attentive care, was much appreciated." 5. "The receptionist's friendliness and Ilayda Ibrahim's exceptional support ensured a pleasant experience.

I didn't find anything to dislike about the property. The facilities were well-maintained, and the staff was incredibly attentive and professional, making my stay thoroughly enjoyable.

I had an exceptional stay at Mercure Istanbul Bomonti. The service was nothing short of excellent from the moment I arrived. Every day, I was delighted to find fresh fruit in my room, along with a generous supply of tea and coffee, which added a lovely touch to my stay. The rooms were immaculately clean, and the quality of the bathroom supplies was impressive, contributing to a very comfortable and restful experience. The highlight of my stay, however, was the staff. They were attentive and genuinely committed to providing top-notch service. I must give special mention to the manager, Eyup, who truly stood out as an outstanding individual. His warmth, professionalism, and dedication to guest satisfaction were evident in every interaction, making my experience even more memorable. I highly recommend Mercure Istanbul Bomonti for anyone looking for a welcoming atmosphere, superb service, and a comfortable stay in Istanbul. I look forward to returning!

Everything was perfect

1. "Exceptional service! The staff at this hotel goes above and beyond to make your stay memorable. Courteous, attentive, and always ready to assist." 2. "Impeccably clean! From the lobby to the rooms, this hotel maintains a high standard of cleanliness. It's evident that they prioritize the comfort and well-being of their guests." 3. "Reliable and accommodating! The hotel staff was not only friendly but also went out of their way to meet our requests. A truly welcoming environment." 4. "Top-notch hospitality! The attention to detail in customer service sets this hotel apart. Every interaction with the staff left a positive impression, making our stay delightful." 5. "A haven of comfort! From the plush bedding to the well-designed rooms, this hotel knows how to create a cozy and inviting atmosphere. A perfect retreat after a day of exploring."

The friendly staff, the good condition of everything, the breakfast and the rooms. 👌🏻

The low wi-fi connection.

Amazing stay. Staff are very friendly specially the receptionist “Busra”