Hotel was close to many tourist attractions. Staff were really friendly.

Had booked a car through the hotel to pick us up on arrival at the airport. We had to wait for 45 minutes and make two phone calls to the hotel before we were finally picked up. Then we were dropped at a different location and had to be picked up by the hotel buggy. Not a great experience, however the car back to the airport was fine.

Amazing customer service, second to none. So friendly, helpful, and accommodating to our needs. And the location can't be beat regarding distance to the major historic sites in old town. We had a view of the Hagia Sophia right next door. Also close to public transportation for touring further field. Our room was clean, spacious, and comfortable. Some of the furnishings are looking a bit worn, but you hardly notice because everything else is so great. Breakfast was in a beautiful dining room, with lots of choices. A great choice for a mid-priced hotel. I highly recommend..

No issues, it was all perfect.

The room given to us was nice and big with a balcony attached to it. Room was clean and had no issues with anything in the room. The bathroom was big and had a marble shower area which was an excellent touch. Staff at the hotel was really good especially the breakfast staff women called Sevgi, she was brilliant and always asked if we needed anymore food. Reception people were also really good and helpful too. The location of the hotel is opposite the Hagia Sophia which is one of the best locations to stay here in Istanbul. I would 100% come back here again and would recommend this hotel to anyone staying in Istanbul.

Nightmare arrival in Sultanahmet very late rainy night from International Airport, the first week of Ramadan. Road blocks everywhere so visitors to Hagia Sophia Mosque could wander the streets safely after dark ie there were no cars in area of our hotel located on a small street adjoining the Mosque. (During Ramadan Muslims fast from daylight until sunset then families and friends get together to eat and break the fast in a meal called Iftar.) The taxi couldn’t use any roads near our hotel and suggested that we, an older couple, should walk up the hill dragging our 4 heavy pieces of luggage over the cobblestones. Out of the dark 4 handsome young Turkish men offered to drag our 4 suitcases up the hill to the hotel with us trailing behind. We were in love with Istanbul again! Ottoman Hotel staff were p concerned about our late arrival and made us so welcome. We learned that all hotels in the area collect their guests and luggage in buggies from any point they had been stopped at a barrier. We settled in quickly and enjoyed the ambience of a lovely old Ottoman Hotel. Breakfasts were wonderful,. served from the hotel’s Michelin starred restaurant/kitchen

Nothing at all! Loved my bathroom.

Ottoman Imperial Hotel’s position, right besides Aya Sophia and within short walking distance from most must-see places in the Sultanahmet area is exceptionally convenient for anyone visiting Istanbul. The place is comfortable, clean and well cared for by the staff’s members. Breakfast, served at the care of the in-premises Mathba restaurant, Michelin Awarded, is varied and abundant, with some Turkish specialties along with the usual, and of the highest quality, international stuff. Each morning we’ve been asked if wanted some variation of the Omelette’s menu and with the attentive care of Sergi and Nisa, our plates were always full!🤗 Also Ōzgūr, Birol and their other colleagues have been of great help when asked for information about places or routes to go, and even helped us dealing with our transfer or tour guides, to make it easier for us to get best service! Well done, everyone and thanks! If we ever return to Istanbul, which we definitely hope, we’ll stay with you again! Grazie!🤗

Absolutely nothing to dislike!

The location is perfect, right next to the Ayasophia, and the hotel is Turkish and not some generic Westerm hotel you can find anywhere in the world. The wake up call was hard and loud - muezzins singing lustily at 6:21 in the morning. The restaurant (which we didn't try) has Michelin Recommended status so they are trying hard to be the best. Staff are lovely to a tee and cannot do enough to help. Breakfast was great and the rooms are very comfortable. In all the hotel is good but the most important part is that it is genuine, not trying to be some 5 star wannabe like many others.

While the hotel’s facilities and ambiance are what you’d expect from this property, it’s these personal touches from the staff that make Ottoman Imperial Hotel stand out. It’s a place where the warmth and care of the people elevate your experience and ensure that your time there is nothing short of exceptional. A special shout-out goes to Erhan, the exceptional receptionist, who not only makes check-in a breeze but does so with such care and attention to detail that it immediately makes you feel like a valued guest. His professionalism and friendly demeanor are truly top-notch. I highly recommend Ottoman Imperial Hotel to anyone looking for more than just a place to stay—it’s a place where you feel truly cared for.

There are quite a few stairs in the hotel between the reception, rooms, and the breakfast area...

- The staff are very friendly and helpful and the place has a good atmosphere. It was also a good central location to the tourist attractions such as the museums, shopping and night life

- Taxis and Ubers are unable to drive to the front of the ottoman as there is a tramline next to it and cars can't really get into that area. The staff provide a buggy service for clients though, to help them get to the taxi lines, and to take their luggage to help counteract the inconvenience. ☺️

The location of the hotel is great, just behind the Ayasofya. I was pleasantly surprised that the room was airconditioned! The room was small, but fine for one person and included a double bed, rather than a twin, which was nice. The room was clean and comfortable, though not luxurious. The breakfast was good and the staff was excellent, especially Sevgi who attended us at breakfast. There is a nice restaurant on the property, but we only had drinks there one night, so I cannot speak about the food.

The room was a bit small and overall it felt someone dated. My room was on an outside wall over a city street so it was a little bit noisy.

I highly recommend staying at the Ottoman Imperial. The price-quality ratio is truly amazing. Our service was very pleasant. Sevgi was a beautiful and kind presence of the hotel. She served us perfectly every day at breakfast time and at any other time we were sitting in the hotel lobby. The receptionists and the grooms were very kind and helpful in every situation and question we asked them. Our overall experience was very good given the staff, the breakfast, the service, the location of the hotel and the cleanliness of the rooms.