Location, cleanliness and comfort

Have stayed at many five star hotels with breakfast in the lounge, and they will always take your coffee order when seating you. Here it is find your own seat, and then find your own waiter to do a coffee order. You cannot order eggs from the egg station, but again, have to find your own waiter to do an egg order, which then takes a while to get to you, as the same staff are cleaning tables, clearing dishes and attending to patrons enquiries. The breakfast service could be done better and more streamlined.

We would love to thank the beautiful young receptionist who was working on Saturday the 8th of March 4:30 pm who looked after us. We were upgraded for no other reason other than her incredible capacity to show kindness to two very humble people. We are nurses and never dreamed of ever staying in a room like that - it literally took our breaths away and made our eyes leak with overwhelming gratitude. She has no idea the impact she has had on creating a memory that will last forever for us, and we were so incredible blessed and grateful she was on that day. We wanted to buy her some flowers to show our enormous thank you, but I wasn't wearing my glasses at the time and and didn't get her name But we will remember her and the experience she gave us. She is a true gift to your organisation and words are just not enough to express our heartfelt thanks David & Katherine

the staff on arrival were exceptional - falling over themselves to help - insisting on taking our luggage - delivering to our room. Organising a taxi - running out to the taxi to assist out of the car and take whatever baggage we may have been carrying - asking if we needed anything.

The website should have noted that if walking to the hotel from the trains - it is a very steep up hill location - website should suggest don't walk if you have luggage, but to grab a taxi - taxi cost to location is under $20 AUD. The walk is okay when not carrying luggage.

Room was amazing, bed very comfortable and large. Views from the bar were fabulous.

Check in took about 20 minutes. We were given no information about the hotel, facilities or restaurants. We got stuck in the lift as we weren't informed about scanning our room key card to activate it! The was no more information in the room or on the 'Shangri-la ' site on the TV.

Location at The rocks was fantastic, easy walking distance to the opera house, ferry’s and many attractions (but it did involve a lot of steps so probably not great if you’re not too mobile). I had a massive room over looking Darling Harbour with access to the Horizin Club lounge. This provided drinks, breakfast, afternoon tea and cakes and canapés in the evening. I didn’t use this as much as I could have as I was busy with other plans. Swimming pool was good, pretty empty in the evenings. Staff couldn’t do enough for you, polite and really helpful. The concierge was very helpful with travel planning to get around the city. Room service added a $10 service charge which I think is pretty standard Altitude restaurant - really good food with an amazing view of the opera house and harbour bridge. Bonus of having a good view of the fireworks which went off in the harbour every night at the end of the outdoor production of Guys and Dolls.

The view from our room was spectacular. Staff were very attentive and happy to help.

The hotel is located at the top of a very steep hill

Everything was great. The location is so good and the bar on the top floor is stunning. The staff were very helpful.

TV was a little slow to start and took us a while to work out. Also, theview w as little dissapointing as we were only on the 6th floor.

Hotel was lovely and room excellent. Club facilities were very nice but good choice particularly of fruit was a little limited. The location is difficult for elderly people like us as it requires a very uphill walk from Circular Quay to access the hotel.This makes it difficult for us to contemplate a further stay despite the hotels excellent facilities .

The Club facilities evening buffet could do with a little more variety. The location also requires a strenuous uphill walk from town which makes it a little difficult for older people.

Great view and ammenities with a high standard of cleanliness. The Pillows were way too soft. Just one pillow alone was as if I want even using a pillow at all, and using two pillows to support your neck and head during sleep was just not enough and was super uncomfortable, all the cushion want out to the sides making it irritating during sleep. The bedding in general just felt cheap. Only a Duvet and no bed sheet to sleep under, it just felt super cheap and not entirely worth the price

Nice hotel, nice views, large rooms, friendly staff, location very well situated

Not even a single complimentary bottle of water, paying hundreds and hundreds of dollars, you would expect a one dollar water bottle at least. Upon checkout, I was about to get charged for movie tickets that I didn't even go to, was told $95 for parking for our stay (2 nights) but than I was charged $95 for each night.