The hotel is top notch in cleanliness , guest service and facilities. The location is very convenient and the access to the city stars mall is the deal-maker as you would never get bored. Breakfast was amazing. I liked Feteer and honey. I would like to thank Sohila and Yousef at the reception , and Sayed Ahmed at the restaurant. Special thanks to Engie who made our marriage anniversary an unforgettable memory.

Fayrouz restaurant. It's better to have lunch and dinner outside.

everything was perfect, the room was nice, amazing view and breakfast was amazing along with the staff and their smiles, i loved the place a lot and i would love to come back again with family or friends.

Excellent Stay and Exceptional Service Our stay at the hotel was truly outstanding. We encountered a minor issue with our room, but the staff went above and beyond to make things right — we were upgraded twice and even offered a complimentary dinner. The level of customer service was exceptional; the staff genuinely go out of their way to ensure your comfort and satisfaction. The hotel’s location is superb, the food is delicious, and everything is maintained to a high standard of cleanliness. A special thanks to Mr. Mohamed Gamal, the duty manager, who handled our concerns with remarkable professionalism and care. His dedication made a real difference in our experience.

Nothing

Good hotel special thanks to omar and sara from reception

Nothing

Friendliness of the staff, the room's spaciousness, and the ideal location

the quality of breakfast did not meet the expected standards of a five-star hotel. Additionally, the check-in process was lengthy and the room service was not as responsive as desired.

The hotel is well located with a direct entrance to a large mall with a good varity of shops. The room was very clean and spacious. The breakfast has a very large selection with very good arabic food. The hotel has underground parking with a direct access to your floor.

The elevators were very slow and I had to wait very often. I was on the 16th floor which only 1 elevator can reach and this elevator did not reach the underground parking.

When embarking on a journey, the experiences we gather often hinge on the environments we find ourselves in and the people we meet along the way. During my recent stay I was fortunate to encounter an extraordinary individual who made my visit memorable Mr. Ahmed Hassan from the reception. From the moment I stepped into the hotel lobby, I was greeted with warm smiles and a sense of hospitality that set the tone for my entire stay. However, it was Mr. Hassan who truly stood out. His professionalism and charm transformed the check-in process into a delightful experience. For sure i will revisit the hotel again.

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Elegance and luxury Restaurant and quality of food (buffet was circa 30$ but that was worth it) Service at the restaurant Comfortable king side bed We were upgraded

Price was high and didn't include breakfast Reception was less friendly than expected at this level of luxury Distance from city though we had chosen this hotel to be closer to the airport due to a morning flight though it made other trips to the city quite long and expensive Swimming pool could have been heated View was not excellent There was no bath simply a shower Corridors were austere and contrast with the luxury of the reception & hall

Great location with direct access to City Stars shopping mall . Exceptional customer service from all staff members throughout our stay . Breakfast is great with a lots of variety from typical Arabic to continental cuisine items . Highly recommended for families stay .

Perhaps consideration should be given to allocate tools next to each other for families .