Hotel staff were friendly were friendly and helpful.

The hotel room interior and facilities, such as the pool, were outdated. The shower room had mold on the tiles, and the pool towels had stains on them. For the price we paid, we didn’t expect that!

Everyone at the hotel was amazing!!! Really friendly and willing to help at everything!!! Smiley and really polite!!!! The amenities were great , I booked the room with the mini pool and didn’t disappoint!!! All the restaurants are great with options for everyone!! My issue was the smoking or vaping areas. For the capacity of the hotel and the size , unfortunately the smoking areas were really limited , only outside , but even outside the designated areas were only few sofas here and there!! That’s my only small issue in a stay 7 day stay - which is quite impressive!

The pool was amazing as were the rooms - staff friendly and willing to help

Just a small note someone not us was able to charge something to our room - the hotel reimbursed us but just need to be mindful there are dishonest people out there who can overhear room numbers abs names

We had a truly memorable stay! We were pleasantly surprised to be upgraded to the Prestige Suite and selected as "Guests of the Day" — such a thoughtful touch. Lisa was very helpful and informative at the front desk. Waiting for us in the room was a lovely surprise: cake, fresh coconut water, fruit, and personalized welcome messages. The suite was incredibly spacious, and the highlight for me was the extra king-size bed — unbelievably comfortable! The staff were exceptional — so attentive, warm, and welcoming throughout our stay. It’s those little gestures and genuine hospitality that made this experience stand out.

We were a bit disappointed with the breakfast, especially given the overall high standards of the hotel. While there appeared to be a wide variety of options, many of the dishes lacked flavor. The fruit in particular was surprisingly tasteless — quite unexpected, especially in a country known for its delicious, fresh produce available everywhere.

Pools and pool bar. Restaurants.

Ironing board didn’t work, phone in one room didn’t work, iron plugs were bent.

We stayed for one night for our anniversary and we received the best service ever. From the moment we entered the property we were treated with utmost care. We started our stay with the Sunday brunch and of all the high end 5 star hotel buffets I’ve had, the staff at Sofitel Nusa Dua were the most attentive and the restaurant really tried to make it more than just a dining experience. There was a magician, a lucky draw, welcome drinks, and the free mocktail package doesn’t end until 5pm! We also enjoyed the beach, the pools and the room. The location is a gated community of other nice resorts so it was very secure but that also means it’s not really within walking distance to local restaurants or massage parlors.

The only issue I noticed was that the cool towel offered at check in had a smell.

I loved the concierge very professional!!! Totally recommend

Had such a wonderful 10 days at the Sofitel. Such a beautiful and well kept resort. Our one bedroom Pool Villa was perfect. We enjoyed access to the Club lounge and restaurants. The staff were amazing- so kind, so thoughtful and very helpful, especially Yuli, who really looked after us. Buffet breakfast was great, Beach bar was lovely, day and night (just don't do the buffet night..we did, and it wasn't worth it) and had a delicious meal at Cucina. Go to Bumbu Bali if you can- the restaurant provides a shuttle service from the resort and back and the dinner was our best one. Good food at Bali Collection too, so access the shuttle which departs hourly. Bali impressed us first-timers, and we'll be back

Beach buffet night- really expensive and really average

The rooms and facilities were fantastic. Sunday brunch and Toya were both incredible. Widi my room attendant made my stay so much more special. I unfortunately got sick during my stay and Widi went out of his way and folded a towel into the shape of my favourite animal- Rhino (that he had observed from pattern on a bag) with a handwritten get well soon note as he had heard I was sick. The room was also sparkling every day. Diah our Butler was absolutely phenomenal. She was incredibly attentive, thoughtful and just a pure delight. She was fantastic with suggestions and recommendations for everything. She helped organise dr’s and was so compassionate to me and my nephew who had injured himself, and continued to follow up on how we were. She always knew where we were and would greet us every morning at breakfast. She really made our stay! Nelson the concierge was also incredible, and helped us with reservations, scooter hire and cars.

My only criticisms would be breakfast. The food spread was fantastic but the main buffet (not Club Millesime) was just far too hot- it was actually unpleasant. Travelling with young kids made it harder as they got cranky in the heat. Something needs to be done here.

Beautiful expansive hotel. Great pool area. Beach Club on site (although not run by hotel so no free beds for hotel guests...) Passuonfruir gin cocktail at the pool bar was the best cocktail ever!! Reasonable f&b prices considering its a 5 star hotel. Beach front restaurant was awesome.

Showing its age a little bit... Restaurant downstairs where breakfast is served is a real let down. Breakfast had lots of options but it's a weird layout and come lunch/dinner time it's a very weird place to sit. Could do with a re think... Nusa dua in general very quiet. Not on the hotel but probably better for family groups than couples. 4 days was way more than enough for 2 of us. Looks like they are replacing the TVs but they had no smart TV's which is horrible in wet season when you can't go outside. We had 3 English channels to choose from...