My arrival was wonderful thanks to the kindmess and attentive service of Elsa. I arrived at 5 am and she made me feel very welcome. The room is lovely everything new. The bed is the most comfortable bed I have been in for a long time. The showers are incredible, new, power shower on top and hand held as well. Nice bath products and chocolates! The lobby is cozy and inviting. The breakfast fresh and plentiful, great salads eggs and other hot choices. I am very picky about eggs, and theirs were perfectly cooked. GREAT coffee. Wonderful looking cakes which were difficult to resist. I WOULD like to make a particular mention of the manager, Avi, who gave considerable attention to an issue I had. He showed care consideration and patience and really listened, which is only to be found in a true professional. Thank you very much Avi. Also thanks to Dina at the desk, another lovely man whose name I can't spell well, Ahmron(sorry) as well as Jolly in housekeeping. RECOMMEND!!!!

Street traffic a little can be heard but this is a big city so very difficult to avoid

This is an absolute gem of a hotel! Location, service, value can't be beat. Staff was extremely attentive and responsive to all our needs, The breakfast spread, included in the price of room of the room, was lip-smacking delicious. It is apparent that much thought went into constructing this hotel, with the traveler in mind. Our room, while not large, was quite comfortable and the copious, non-stop air conditioning more than compensated. We chose Prima Palace based on a strong recommendation yet our experience exceeded it. They want to please, and know how to do it. Thanks Prima!

Our room was not overly spacious, but perfectly ok for two average sized folks.

All and all from Avi to Dina

Just great staff very accommodating

The costumer service was exceptional

The size

Very nice place to stay. everything as described and very helpful staff. great location and for a fair price.

n/a

Good location, great breakfast, helpful staff

breakfast is generous and dining hall is beautiful and light. Staff are helpful and friendly. Location is right next to light rail which is fast and cheap .

Our stay at the Prima Palace Hotel in Jerusalem and had a wonderful experience! The upgraded room with a balcony on the first floor was a great choice - it was comfortable and clean. The staff were friendly and made our stay even more enjoyable. The Shabbat food and breakfast were delicious, with a big variety of options. Plus, the location is fantastic - within walking distance to the Kotel. Highly recommend

I had an incredible stay at this hotel! From the moment I arrived, the experience was top-notch. The rooms were exceptionally clean, and every detail felt thoughtfully maintained. Breakfast each morning was fresh, delicious, and offered a great variety. A special thank you to the manager, Avi, who went above and beyond to make sure everything was perfect. He was incredibly helpful and accommodating throughout our stay, which truly made a difference. Highly recommend this place—can’t wait to come back!

breakfast excellent