The front desk staff was very kind and gracious. He could tell I was exhausted from the plus 12 hour flight arriving at 10:00 a.m. and checkin was not until 4:00 p.m. He was able to have a room available for within 10 minutes. Bravo to this young man. This meant so much to me being that I have the autoimmune disease lupus and rest is essential to calm the symptoms and pain that I was experiencing. He even upgraded me, he just so showed me a simple act of kindness without knowing I was in the midst of a medical crisis. The room was spacious extremely clean with a white and cream design. I was able to get the rest I needed but unfortunately I had to leave immediately heading back to the US less than 24 hours upon arrival. I would highly recommend this property. I am Marriott Titanium Member and opted to stay at this very charming and hospitable property. The only suggestion I would make is an adjustment to hotel stay policy which I neglected to read it to make it clear that you will forfeit the balance of your stay if you leave early. I think this cancellation policy should be on a case by case basis especially if it's concerning a emergency and guest is departing less than 24 hours from arrival. But you will truly love this property and I will definitely return!!!!

The cancellation policy and refunds should be determined according to the circumstances with verification of why a refund is warranted. Had a 3 day reservation but I had to return back on another long flight to California within 24 hours due to family emergency and a refund request was denied. At least I was able to get a peaceful rest and shower before my return.

I Liked the breakfast. It was fresh excellent variety and very delicious. I traveled all over the world and this hotel breakfast is among the best The staff is very friendly . The room is small but ok. I Loved the availability of tea, coffee and cold water 24 hours a day always fresh. I would like to mention the front desk guy's name Yazan for scheduling tours for me and arranging transport to the airport. The price is very reasonable Recommend the hotel. I give A-

1- House keeping for the first 3 days wasn't good, The trash hasn't been emptied, the bed hasn't been properly made ( we didn't make our bed because the tour started early everyday) not enough towels and shampo. After complaining repeatedly to the front desk things went from bad to excellent. 2- My wife waited to get a hair dryer for four hours and didn't get it. It seems only one hair dryer for the whole building and even that one has been malfunctioned. 3- Called the front desk three times and waited 2.5 hours for maintenance person to come.. Not having a good maintenance person is the problem. 4- The bathroom door has a gap not closing all the way. Overall the place is very good for the price.

The front desk personnel were extremely helpful.

Not the fault of the hotel - extremely loud construction next door. Artificial chemical smell diffused into air. Very little housekeeping - bedding not changed. Shower leaks onto floor in bathroom. Foldout bed had extremely hard “mattress.”

The room was spacious, the breakfast was very nice with large variety, reception was friendly and generous upon arrival, the hotel smells nice and is well air conditioned, beautiful decor, cleaning staff was friendly.

When we checked out, reception wasn't as friendly as when we checked in. Always sad when people are friendly only when they want to bargain for more money, but rude when they have lost the chance to make more money. Friendliness must be because you truly care for other people, especially guests and not because they pay to stay. The shower is very small. The aircon is stuggling in mid day to cool the room and is thus under capacity and should be upgraded. The windows aren't sealed well so it eas very noisy from the road and construction site accross the road.

Hotel: Nice, staff constantly on phone dealing with some enquiries but generally helpful (better to call reception rather than wait in a qué). Everything is super costly in Israel (comparing to UK cost of living) so breakfast 70nis per person (about £15) seem reasonable.... Room clean , service nice, huge choice of buffet breakfast

View from window not great, walking distance everywhere (not bad).... Jerusalem was WAY OVEWCROWDED!! AND SUPER EXPENSIVE!! While Israel has got prices double or triple of European prices (maybe only excluding public transport) but everything else super expensive starting on bottle of water though bakery so on. People rude pushing eachother, running then suddenly stopping in front of you without looking or very rare "sorry" people from all around the world.

The location of the hotel is just super. The very center of Jerusalem, next to the market. The hotel is clean, the breakfast is delicious. The rooms are not big, but comfortable.

There are no hooks for things in the room. There is one closet, but it is not very convenient. The door to the toilet does not close tightly, without a lock and does not fit the door frame. This is not convenient.

The room was very clean and comfortable. The staff was very nice and accommodating. There was only a boxed breakfast because of the war, but we ate at one of the many cafes in the area. We would definitely stay here again.

Parking is available but a little tricky. It’s behind the hotel and you need to ask the staff to open the gate. But it ended up being fine. We didn’t understand how to open the sofa bed at first and thought it was too small but then we realised the sofa back folded down and it was fine .

It is the second time I stay there, it is all about the location and value for money. It is close to everything, you can take a light train from Jaffa street which is 50m from there, all the restaurants are very close. The Western wall is 30 min from there. It was not noisy at night or early morning so I find this place as the best value for money.

The TV didn't work on that day, the receptionist told us that they are working on that but I doubt they were. It didn't work since Thursday until we left on Friday. It was like that for all rooms in the hotel, not in a specific room. It doesn't have any parking arrangements (not even a discount with close parkings)

The rooms are bigger then the other hotel rooms in Jerusalem Placed at the central location, most tourist locations are within walking distance. The best part is they have a parking facility, something missy hotels in Jerusalem don't.

Amenities in the room could be more

Good quality/ price for a 3 stars hotel. Very good location. The staff is fine. Do not expect to get more service and facilities, it's a 3 stars hotel. Enough good to sleep and enjoy the city.

Better cleaning will be appreciated. Extra towels would be fine. Need quiet renovation but enough good for the price. The little fridge is quite noisy.