Everything, the personal attention was superb, the cleaning, facilities and attitude of the staff, definitely it is a new level in hotel experiences.

That nobody told me about a deposit they require at the check-in for AED 8000, thus I had a problem with my bank when I tried to pay this deposit plus the amount for the stay, so I had to split the payment in two parts.

Room was good , Breakfast was good

Checkout process was not good, i asked for a late checkout by 2 hours , it was denied . I am sure any celebrity or a prominent personality would have defn got it. After staying in a top hotel of the world , two hours extention for check out was not asking too much . Totally disappointed with the check out team.

As usual was very good . Although the bathroom carpets starts to look wrinkled and old . Time to change for thicker one that not move

Check out time and how many calls and pressure. Especially first night we check in at 2.30am which means 3/4 of normal rate gone. They could have been flexible instead keep calling every minutes .

Every thing was good except the breakfast I had much better in other hotels. Also they are way too strict with the checking late request policy I asked for just an hour and they refused

decoration is nice

food is horrible. i have a stomach flu after having the dinner. choice of food for breakfast is too limited.

It was a great experience. Especially, the room, the swimming pool area and the breakfast were amazing. We also enjoyed the possibility the hotel provided to bring us to the areas near the hotel, like wild wadi waterpark.

As soon as we walked into our room we decided to book an additional night. Unfortunately, at the reception they offered a price far higher than we noticed we could book via booking.com, so we booked online. We feel that it would be more friendly if same price could have been offered at the reception, especially in such high-end hotel.

So beautiful hotel and room was so nice color of the room

The asked you to cheq in at 16 and cheq out at 12 even you also didn’t complete 24 hours and you pay that much of money how and when you will enjoy all the hotel facilities

A-Z

Leaving the property.

I recently had the pleasure of staying at the Burj Al Arab for 9 nights, and I can confidently say it was one of the most incredible experiences I have ever had. From the moment I arrived, I was greeted with unparalleled hospitality that set the tone for the entire stay. The hotel's architecture is breathtaking—its sail-shaped structure is a true masterpiece and immediately gives you a sense of being in a unique place. The staff at the Burj Al Arab deserve special praise especially Manilla and our personal concierge. They were extremely responsive and attentive, always ready to go above and beyond to ensure my comfort. Whether it was arranging special dining experiences, providing personalized service, or catering to my specific needs, they were always "à l’écoute de toutes mes demandes." I was particularly impressed when they managed to locate my lost glasses at Atlantis the Royal and bring them back to me in less than an hour . This level of attention to detail and genuine care for guests made me feel valued throughout my stay. A huge thanks for the Hermès gift as well !

It is a unique hotel in its category. You cannot compare it with anything else. We stayed there for one night to experience the possibility of being in one of the most expensive hotels in the world.