I wanted to take a moment to express my sincere gratitude for the exceptional service and wonderful facilities provided during my stay. Every aspect of the experience was truly outstanding. A special thank you to Fatma Ahmed, the Lobby Ambassador, for her incredible kindness and warmth during check-in. Her attention to detail and personal touch made a significant impact, and we felt so welcomed and cared for. This hotel truly knows how to make guests feel at home, and I will definitely look forward to returning. Thank you again for making my stay so memorable.

Everything in terms of the facilities and food was top notch..!

Some of the staff need further training, a very bad incident happened in the elevator. My sister was dressed in her African attire and her being of an African race a lady staff was in doubt and asked if she was staying in the hotel.. She then had to present her the room key card. This was so bad and embarrassing for her because she was asked in-front of the other guests who were in the elevator! Keep in mind we had checked in the Duplex Aspen Ski Chalet Suite!!! We did get an apology and a basket of fruits but all in all it did leave stain in our hearts and our vacation.

Everything ok but with this price of the room i have seen much much better ..the price is definitely overated..as all of the dubai city..nothing to see except one mall...one time is enough..never again for sure..so much better places..

In the mall , the man holds coffee (( Mr waleed )) is a great man thank you for the coffee, and when you go to the restaurant for breakfast ask for mr (( ahmed mohsen)) he will get your order right never let you set on tea table ( short) for breakfast . He will keep checking on you he understands what you need.

The way in from the highway and the way out takes 10 minutes to get to the highway , they fours the woman staff to wear short skirt with open cut in the restaurant at lower tables they had to pend their knees to serve and most her legs showed this isn't right it discomfort for me to be served like this, women should be respectful and never force any clothes like that. And room service is very very expensive. I can get anything from the mall two people cost 350 for a sandwich and burger why ?

Stayed for 5 nights. Upgraded to Grand Deluxe Room - best decision, to make family stay more comfortable. Know Dubai very well , so chose this hotel for location, convenience and facilities, which were spot on. Bed was super comfortable (good quality). Staff are very attentive from the start till the very end. Staff are the highlight here : from reception , valet, limo driver, doorman, pool host to breakfast hostesses and housekeeping. Hospitality is top notch - we felt welcomed.

It’s not that we didn’t like it, but just some suggestions to improve things even further : 1. Ask your staff not to remind guests about leaving reviews on Tripadvisor - we were asked so many times. There’s no need , as service is really good and guests will provide good feedback anyway. 2. Breakfast - there’s a good choice for everyone. Would suggest a bit more variety each day - as during our 5 days it felt a bit ‘Groundhog Day’ with breakfast.

The staff were amazing. From the valet to the front desk and house keeping, everyone was amazing and polite. We got a free room upgrade too. Wifi was decent, amazing breakfast and seating area. Location wise it was perfect, right next to the Mall of Emirates, and 20-30mins from all other major locations in Dubai. You get free car parking if you are a hotel guest.

The view from our room wasn't the best, but it wasn't too big of a deal for us. One thing that needs improvement in the room is the light switches. They all look very old and used. They certainly need to be changed. The cabinet doors closed with a bang, so I think soft-close hinges would be a nice thing to add. We noticed on our second day that there was some construction going on above our room. Although it happened only during the day (even on the weekends), it was still very annoying and very loud. We did not ask to be moved as we were only there for a few nights, and it did not happen at night time.

The breakfast was really good, and it had a really good assortment of foods. The best part was Mohammed and his team, who were really kind and always willing to help me and my team of colleagues feel at home. The restaurants were amazing: I had the chance to go to Xu, Salero and Eugene and in all food was superb! Many extra points at Salero to Maria and her team to always make us feel at home! Their efforts ranged from remembering the choices we preferred, to finding an extra seat even though the place was full during flamenco nights. The attention to details in this hotel and restauratns is definitely a 5 star!!

I never found out how to turn off the bathroom lights under the sink, lol! And I forgot to ask... so maybe a sign or pointer could help to other buys people find that. (It's kind of my falult)

The hotel staff is kind. Room was very clean. Its also very spacious and convenient. Has all the amenities you’d expect. Bathroom is large and comfortable. In-room dining has great food options. The decor is very nice albeit a bit dated. It’s located nicely between Palm and Downtown, which makes it a very good business location. Direct access to the MOE also helps if u need shopping. It’s a very good value for money for a business trip.

The air conditioning was working but the air was very stiff. Didn’t feel fresh at all so I had to open the windows all the time. To be fair the hotel did offer to change the room, but I was very busy during the conference, so I didn’t take up the offer. It feels like rooms are a bit dated, everything is clean but you can see that some of the furniture is worn out.

I really liked the location of the hotel - city centre with easy access to essentially each part of the city (by public transport or car). The direct connection to the Mall of Emirates was very convenient. The room was very spacious, ideal for family of 4. Everything was clean and the staff was really amazing, very helpful, quickly responding to our requests, etc. Moreover the hotel provided a transport to the other Kempinski hotel on the Jumeirah Palm to the beach which was also extremely convenient especially if you travel with kids.

The swimming pool was not available during our stay, however the hotel provided an access to the pool in the Sheraton hotel, next to Kempinski. In the room there were some small faults, eg in the bathroom (bathtub did not hold the water), but nothing major. All in all it was nothing comparing to the overall experience.

Had a lovely stay and was in a club suite. All the staff we encountered were excellent however my experience at the Club Lounge was disappointing. I was ignored twice during breakfast service and the second time after waiting for simple poached eggs for 25 minutes , I reported the situation to the club manager who was very apologetic (not his fault at all but the staff) . I left. I received an apology and card and chocolates but the damage was done. It was very disheartening to watch other people being served and get their more complicated orders before me. I never went back to eat at club lounge again. I expect the same service as everyone else otherwise there is no point. The breakfast service in the main restaurant was excellent and very attentive. Other than that it was a wonderful experience at the kempinski. I will definitely go back again but will not book a Club suite.