Location at airport fit our travel plans.

This hotel does NOT offer self-park. The hotel is next door to an airport parking structure. All parking transactions occur with tickets and pay machines at the parking structure. When we were leaving, the pay machine in the structure would not read our parking ticket. We had to spend 15 minutes entering credit card information at a website in order to exit. We did not need in-and-out privileges but it looks like that is not offered at this lot. I expected a better integrated self-parking process. For example, other Hiltons have self parking with license plate readers instead of tickets, automatic billing, and in and out privileges.

I love being able to use the sky bridge at the beginning or end of a very long travel day. It’s also a safe way to go for a walk without getting lost when travelling alone. The food available in the restaurants is delicious and staff are more than courteous. The hotel location is well signposted in the airport, so convenience is my number one reason for choosing this hotel.

Though the room is comfortable and relatively quiet (unless you’re beside an elevator) I did have somei trouble sleeping due to a noisy a/c and a buzzing phone. I also found a similar airport hotel more carefully appointed (fixtures and fittings) overseas.

When our children come to visit, they fly in and out of Logan. The Hilton is the most convenient for access to the airport. It is not my preferred location, because once you get there, you are pretty much blocked in unless you want to drive somewhere, but the access to the airport is important.

I feel like the dinner restaurant knows that it has a captive audience. The food is mediocre and the price is exorbitant. The service was fine. The breakfast restaurant is also expensive, but the food is always hot and the service is excellent. I am basing this on close to ten years of using both restaurants, so it was not a one time thing.

This is the best if you have an early flight. It was a quick Uber into the city but then super fast and easy to get to the airport. They have a shuttle running 24/7 with a friendly driver. All the staff were very friendly. Our daughter had room service which was easy and we went into Boston and were in a great part of town in minutes. You can not hear anything as the rooms are sound proof. Great!

Really this met what we needed at all levels. We really have no complaints about staying here. They even came to the rental car location to pick us up when we called the hotel for a shuttle.

Rooms are quiet, comfortable and clean

We were exhausted after a long flight and were "greeted" by someone who seemed like they were trying to be helpful & welcoming, when in reality they were trying to sell us more hotel stays. We had a young child and just wanted to get to our room. That person was there during our entire stay and we had to go out of our way to avoid them in the lobby. We've used this hotel many times but I'd think twice about booking again.

The room was basic and just for a few hours until my flight the next morning so I didn't expect anything fantastic. I choose this hotel because I had an early flight the next morning and the hotel was attached to the airport. Convenience was key for me.

The only problem I had was that there was no sufficient signage to explain where you needed to go to reach the sky bridge except for the desk person pointing up to the 2nd floor as if I knew what they were talking about. That would be my recommendation to the hotel. To make it completely obvious to the customers exactly where they need to go. Dummy proof the directions/instructions.

LOCATION AND SHUTTLE TO AIRPORT TIMELY CHECK IN VERY WELL - ROOM WAS READY -ABLE TO CHECK IN EARLY !

THE ROOM WAS DUSTY BY THE TV COUNTER ESPECIALLY THE COFFEE MAKER TRAY WITH ALL THE CREAMER , COFFEE POCKETS ,CUPS AND ETC - I DUSTED IT OFF -- AND I WAS COUGHING DUE TO DUST FROM THE COFFEE TRAY --- !HOUSEKEEPING NOT GOOD !!!!! -- BUT THE HILTON PARK PLAZA WHERE IVE STAYED FEW DAYS PRIOR TO MY STAY AT THE HILTON LOGAN airport ---DUE TO MY EARLY DEPARTURE WAS EXCELLENT APPARENTLY THE CLEANING PERSONNEL OF PARK PLAZA HILTON ARE ALL CHINESE AND DOES EXCELLENT WORK IN CLEANING THE GUEST ROOMS ! THE CHINESE ARE THE BEST HOUSKEEPING CLEANERS SO FAR SINCE I HAD BEEN STAYING ALMOST Yearly at park plaza hotel BOSTON . KUDOS TO THE PARK PLAZA HILTON HOTEL BOSTON !!!!!!!!

we arrived at a really bad time, late flight. So we were checking in at 2am. Shuttle bus was running but we had to call the hotel to get it sent round. Something to note. Staff at check in really helpful. Next day again staff good, coffee shop good, stored our bags really easily, Shuttle bus good to blue line for easy trip into Boston. So as a one day stop over on our way home it is a great location and suited us fine. We did pay a high price I think for a one night stay, but I guess the location was a priority for us.

all good but as said above price was high for basically 10 hours use of a room.

The hotel is an easy walk from Terminal E. Signs were clear in most cases. Electronic check in was very easy. The bed was comfortable, and the towels and linens were very nice. Leaving the next day to go to the car rental facility was also easy. There is no way to walk safely to the car rental facility, but the shuttle was only a few minutes wait just in front of the main door to the hotel.

Rooms have only 1 chair to sit in even when many travel in pairs or more. The shower was OK but not very nice. The shower curtain kept sticking to me in the shower because the space seemed very narrow especially for a walk in shower. I don't need a wheel chair, but it's hard to see how one could be rolled into the shower and not create a gigantic wet mess using the shower without the curtain. Coffee in the room was terrible.

Missing remote control for the TV. Had to request one.