The hotel was great, location fantastic. Facilities are excellent. The room, bed very comfortable. Breakfast was good, very clean environment. Overall, it was excellent.

Firstly there was misinformation about the parking. There was no stipulation that the parking was private. Each time you go out of the car park, you pay hourly rate of £2. Then overnight stay is disgusted of £9. I spent £13 just for parking. I left the hotel after 2hrs and pay £4. Then my overnight parking was £9. That's a rip off. Secondly, at breakfast. You have to go the reception desk to get your cup of tea which is weird. No tea facility at the breakfast area and nothing to infor you about that. We have to wait for the kitchen guy to come out to get our cup of tea. Not good at all.

The room was warm, clean and comfortable. The staff were always pleasant. I liked its proximity to the station.

No fridge to keep my lactose free milk? Also I requested not to have my room cleaned during my stay (to save the environment) but half way through my stay I asked the cleaner if I could possibly have clean mugs. She said she didn’t have any mugs but kindly said she could clean them for me. I refused as I could continue cleaning them myself, but It made me question if they were ever changed / washed properly in a dishwasher?

The Staff very friendly, very helpful and welcoming during the stay. Enjoyed the nice facilities in the room and definitely everything anyone will need in a hotel room and experience. Location great as near or near by short taxi ride of which was a plus. Cleaning of the room was very good too as genuinely spotless in many areas. I asked for top floor room of which was supplied, so cannot fault that as good customer service. Definitely stay there again as we have before anyway. Breakfast hot and continental was quite a nice selection, nice taste and good value.

Only few faults was that the sink didn't empty quickly and water took a lot of time to disappear. Bed and pillows were a tad lumpy and dipped slightly in middle, so not great comfort wise but did sleep and settle eventually and some hours of sleep. So cannot say it was totally a big issue. So that why I did a 8/10 stay.

It was ideal for location, lovely room and the food was delicious.

The bed was a bit uncomfortable some of the pillows were lumpy. On entry there was no indication of where the checking in desk was, it took ages for someone to come to the desk for me to check in so I could go to my room. Also I was unaware of the parking charge until my arrival as the booking.com stated "parking" but never mentioned you had to pay.

All staff we met where very friendly and extra helpful. We turned up hours early and yet they sorted us a room very quickly. Hotel was clean and comfortable through out and very dog friendly! Gave us advice on events in the local area and transport too.

The floors! all through the first floor (didn't go any further up) creak! its weird, thought it would disturb us in the night but it didn't. Buts its very noticeable when your walking round inside your room

The staff are always helpful and friendly,there is always plenty of tea,coffee etc in your rooms replenished daily plus clean towels daily and rubbish removed daily. Complimentary breakfast is very welcome and something for all tastes. It is next to the train station and close proximity to grimsby centre and Freshney place.

We were on level 1 this stay previous stays we have been on the top floor. This stay we noticed very bad creaky floors that we did not notice on the higher level. Beds were too soft for us but comfy enough just sank into them a bit too much for our taste.

The fact that secure and affordable parking is available is an absolute bonus. The train station is next door if you decide to leave the car at home or for none car owners. The hotel is spacious, clean and the staff were very approachable. Breakfast was good, plentiful and good quality ingredients. We booked disabled access room and it is one of the best we have ever had In similar types of hotel, very spacious. Small local shop close by, Indian restaurant opposite and gastropub a couple of minutes walk away and taxi rank outside of the railway station. When visiting Grimsby again, it will be our 1st choice hotel.

A few more teabags in the room would have been nice but not really a negative.

The unexpected charges for parking & than additional 90 pence when payed , had no idea as the payment units in car park were out of order& payment taken via unit with QR code . Which did not tell cost. Only found out 2 days later when looking @ bank statement neither booking .com or Holiday Inn has replied to my emails!!!! This has made my trip visit unpleasant ?!

The staff were all so friendly. Very professional and even though there will be a lot of work for everyone to do they all still made time to talk to each customer. The breakfast was amazing. Fantastic quality and so much variety. Very good selection.

Just the fire alarms went off in the early hours of the morning but that was nobody's fault.

We stayed in 3 different hotels whilst visiting the UK. Our stay at the Holiday Inn was longer than our other 2 stays combined. Holiday Inn was the cleanest with the friendliest staff and the best organized regarding breakfast. The location to grimsby down town centre was perfect and the rooms were quiet other than the squeaky floors but no external noises.The breakfasts were tasty and fresh with a good variety of options. I will stay there on my next visit

More room for clothes. No where to unpack a case. squeaky floors.