- Excellent location; - Friendly, polite and professional staff. They spoke English fluently. They are a credit to the people who hired and trained them; - Spacious, well-lit suite. Two balconies with nice views; - Room was spotless. Daily cleaning available when necessary, with complimentary beverages also being restocked. Special mention must be made to David; - Complimentary hot and cold beverages; - High quality complimentary cosmetics including hair conditioner and body lotion; - Fast, free Wi-Fi; and - Very good breakfast buffet, with Italian coffees and omelettes offered a la carte. Special mention must be made to Arbab, he always greeted us with a smile and made sure we were taken care of.

We had a mini suite with Sitting room and bedroom, both were, large clean and comfortable. ALL of the staff were polite, friendly, curteous and helpful, especially Eesi who delivered my wifes breakfast to her every day, as my wife has issues with using lifts and the breakfast restaurant was on the 15th floor. Breakfast was more suited to regional guests rather than westerners, but I always like poached eggs and toast anyway and this was cooked to order. Still there was a good variety and plenty of food available. Reception was great on arrival even showing us two rooms to ensure that we were happy with the location and considering the noise we may have encountered from the 3rd floor bar. Valet parking is available you just have to ask for it, pay for it and the guys do the rest, you can park yourself as long as you make sure it is public parking and not residents parking, can be a bit hit and miss if trying to park after 1900 hrs. There is a large public car park 5-10 minutes walk away the other side of the Sheraton hotel, parking is cheap at 15 dirhams for 24 hrs. Ideally located for all main routes and all malls were a short drive away. Considering how cheap and available taxis are in Abu Dhabi, you are probably better off leaving the car parked and taking one. The hotel does not have a pool, but you can buy access to the Sheraton pool and beach, which is just across the road, for 40 dirhams. They also can you give you access to the Soffitel which is also just across the road. You just need to ask and pay ar reception and they give you an access card. There are launderies close by, if you don't mind taking and picking up your washing yourself, you can save between a third and half the price of what the hotel charges

Nothing

Overall, a great hotel. Good location. Near the embankment and the park. Very polite and friendly staff. They even called to find out when I checked in and if everything was okay. There is everything you need in the room. The room is large. Everything is clean. The bathroom is very bright and clean. The bed is large and comfortable. Lots of space for things. There is a table for work and for drinking tea. They give a lot of water and tea accessories. A working, clear safe. I am happy with the hotel

It was a bit noisy in the evening because there are bars and restaurants downstairs. Plus, my room had a door to the neighbors, so I could hear everything they were doing in the room. There was a special scent in the hallway and the room smelled a little like smoke.

Good location. Ranshini Vimasha was exceptionally helpful with making our stay most comfortable. As well as Sattar Elahi. It's the care and attention that we received that impressed

There was a bit of a hassle at the check in, for some reason the hotel cancelled my reservation just prior to check in due to invalid card details, though the card was valid. And the room was different to the one I booked. However, Ranshini eventually did a great job moving us to the type of the room I booked but a day later (had to stay in a different room the first night)

It was a pleasant stay. The location and sea/city view were good, with decent breakfasts and good service. The staff were helpful and friendly. I had a minor problem in my room with the electricity , which was fixed within 15 minutes. I also found the bed very comfortable - it was the first time in weeks that I slept so well. The bathroom was also of good quality. And a big thanks to Mr.Afwan Aziz he was sure to check on my room if it's clean or not. However, the hotel is quite old, as are the rooms, including all the technology, furniture, and bathroom facilities.

I stayed at Hawthorn Hotel in Abu Dhabi for 2 days, and the staff made my experience truly memorable. They were extremely helpful and accommodating in every way. They assisted me with taxis, provided me with a charger adapter when I needed one, and even let me check in early, which was a huge help. On top of that, they kindly printed some documents for me without any hassle. The hotel’s central location made it easy to order food and get around the city. Overall, it was a fantastic stay, and I’d highly recommend it to anyone visiting Abu Dhabi!

During my recent 6-night stay at the Hawthorn Extended Suite Abu Dhabi, I encountered several outstanding staff members who deserve a special mention. Despite the hotel requiring some updates, the service provided by Mr. Sunner at the Front Office, Resham the Valet driver, and Asrif & David from Housekeeping & Maintenance Team( Gentleman from Nepal)truly enhanced my experience. Each was professional, attentive, and went above and beyond to ensure my stay was as comfortable as possible.

While I believe the hotel could benefit from some renovation to match the quality of service, I appreciated the late checkout until 2 PM, although a later time would have been even more beneficial given my schedule. I look forward to seeing the improvements on my next visit. Thank you to the team for their hard work and dedication.

Overall, I had a really great experience. All the Service employees did an excellent job showing hospitality, kindness, and assistance throughout my stay including Benjamin, who went out his way several times to make sure that everything in the room was the way we wanted it. He really is an asset to this hotel, I also have to mention David who is very helpful and kind as well. Thank you for a great experience. I look forward to coming back!

Although the Wi-Fi did not work, I did not request for assistance towards it since I had my personal Wi-Fi

The breakfast was a wonderful spread. Chef Tarun and his team provided a huge variety. The mushroom soup we ordered for room service was excellent! The concierge boys who helped us during checkout were super courteous and efficient. They were kind enough to give us an extended checkout time too. All in all an enjoyable experience.

Breakfast added to the room rate even if it was marginally extra would’ve been perfect. A slightly larger room would’ve been a bonus.

View of the sea / corniche, Very friendly staff (particularly Mr. Shaaban from reception for accommodating all my needs), Spacious room and wardrobe, Beautiful buffet breakfast, Access to Sheraton pool and beach facilities was a bonus

Not all rooms have a good view, Not many restaurants nearby to choose from, Guests speaking loudly in the corridor (not the hotel's fault, I know)