I like the scenary view of my room, I would like to thank "Rachelle Anne" from the front desk team, she was very supportive and helpful that made our stay very smooth and full of joy.

Unfortunately the swimming pool was in maintenance most of our stay time , we just enjoy it one day.

I’ve stayed at several hotels in Abu Dhabi for business trips, but this one was by far the best in terms of comfort and convenience. The staff were incredibly friendly and respectful, always going above and beyond to solve any issues. Special thanks to Rachele and her colleague Jane, whose exceptional service truly stood out. They ensured every detail was taken care of, making my stay not just pleasant, but memorable. I highly recommend this hotel for both business and leisure stays.

Thanks for Mr nabail in the resection and rachelle all the best for staff 👍

Good staff in resection

Room is Clean and staffs are friendly especially Ms. Rachelle Ann. Thank you for excellent accommodation.

Maybe the pool time because they close early at 7pm. We are supposedly there for night swimming since it's summer and its difficult to swim in this scorching hot weather. Hopefully they can extend the pool timing.

Very good facility with good location and nice staff

I was really surprised when i called the housekeeping to bring a spoon for me to take my medication when the housekeeping lady told me that i have to pay 20 Dirhams for getting an empty spoon based on the hotel policy !!!! Very strange behaviour that I didn’t see before in any other hotels , though my stay was in a suit with a kitchen( the whole kitchen with a stove but for a spoon you have to pay extra money!!!!!! I didn’t like this at all actually though it’s a little amount but i felt that it’s not convenient to be done by a famous hotel like Sheraton.

The staff were just lovely! From the reception desk, to the valet guys, the cleaners...everyone provided such great customer service! Special thanks to Babu, who was cleaning our suite. His attention to our needs and his friendliness were just great!

Unlike other Sheraton hotels I've stayed in, this location is tired and dated and in desperate need of a refresh. We had a family suite, which I chose specifically because it had a kitchen. There is not a single dish, pot, or cutlery of any kind, so it was completely useless for us. This was a HUGE disappointment. There wasn't even a garbage can in the kitchen...really a let down.

This hotel was a fantastic choice for our stay. From the spotless rooms to the incredible breakfast spread, everything was top-notch. The rooftop pool was a delightful oasis, and the staff across all departments—restaurant, housekeeping, pool/gym—were exceptionally friendly and helpful. The hotel was immaculate, a testament to the housekeeping team's dedication. An outstanding variety and quality of food, truly a highlight of our mornings.

Unfortunately, our arrival experience was a bit stressful. Despite having our passports ready, we were left standing at the reception desk for over 15 minutes without being acknowledged. It felt like we were forgotten, which was frustrating after a long journey. However, it's possible they were dealing with an unusually busy period, and this was just an unfortunate oversight. Despite the initial hiccup at reception, the overall experience at this hotel was overwhelmingly positive. We would happily return and recommend it to others, with the hope that the reception issues are addressed for a smoother arrival process.

Liked the property, spacious room and location. And Many thanks to Jose for helping us keep our luggage for few extra hours.

Overall great experience except for the lady at the reception who was a bit rude. I had checked with the property while booking if it was ok to check out and keep our luggage in the luggage room for few hrs because they couldn't extend the booking to one more day. However, during check out receptionist mentioned that they couldn't keep our luggage as many people have opted for it. I requested her if any alternate arrangement can be made because I have made no other arrangements based on their prior commitment. She just said sorry I can't help, refusing to check. But then thanks to the other staff Jose, he offered to help and make arrangement for our luggage. Many thanks to this kind man otherwise we would have had to reach the airport 6-7 hrs early.

I stayed at Sheraton Khalidiya Hotel for just one night, but it was a pleasant experience overall. The staff were welcoming and efficient during check-in, making the process smooth and quick. The room was clean, spacious, and comfortable, with a great view and all the basic amenities I needed for a short stay. Although my visit was brief, I appreciated the hotel's central location, which made it easy to access nearby attractions and restaurants. I would definitely consider staying here again for a longer trip. A solid choice for both business and leisure traveles.

I stayed for literally few hours as I picked up my friends from airport. But this was enough to see that hotel is nice especially night shift team. Everyone were great and focused as usually people in night shift are sleepy and slow due to limited staff and slow operation. Yash or Yish, I am not sure how to spell his name, but receptionist who checked us in was very professional and friendly providing us all information about hotel, and in same time fast and efficient. Same I can say for housekeeping and concierge. Breakfast was super tasty, and lots of variety. Just a advise for life cooking station, I asked for scrambled eggs but got omelette, not sure if he knew what I was asking even I explained. However, this is nothing major, I still ate it and was great.

I can't say I didn't like, just cleanliness could be better. Meaning grouting in bathroom wasn't in good condition which gives me impression that long time deep cleaning and maintaining wasn't done. Still due to other positive facts, this didn't bother me that much.