Bed was the comfiest I've been in. The room was amazing and very clean. We went out for the evening and when we returned, staff had been in the room and prepared it for us for going to bed. Water was left on bedside tables, chocolates were left on our pillows, throw pillows had been removed off the bed, and the curtains had been closed and lights dimmed. The attention to detail was unreal.

Located on a very busy junction, we were located on a lower floor and could hear the traffic quite loud (horns and sirens). When we were getting ready for the day at 10am, one of the cleaners entered our room while we were changing without knocking on the door.

The room was comfortable. The location was fantastic. The amenities box had some cool things in it. I loved Belfast and would probably stay here again due to how good the location is.

When I first got in my room the bathroom wasn't cleaned properly, the sink was dirty. The first morning a cleaner entered my room when I was in the shower at 8am!! I had put a do not disturb notice on the door but someone had removed it. Other times I felt like they were knocking on my door more than they needed to and felt almost harassed and that I couldn't relax in my room without housekeeping knocking on my door. The food in the restaurant was a bit overpriced and not that great.

From the moment we checked in the service was excellent. Our bags where taken to our room. The room was was very clean and decorated really well with some nice touches, the water the selection of teas and coffee plus mini bar. We dined in the restaurant the food was amazing and so was the service. After dinner we went to the bar located beside the reception. It had a great quiet vibe to it which we loved. The service in the bar was exceptional and so was the dirty martinis that my partner was drinking. The lead bar man went above and beyond for everyone. We were to go out for a few drinks to other places, however we stayed the rest of the evening at the hotel bar it was that good. When we returned to our rooms the beds were turned down, with robes on top of the bed with a chocolate for both of us. Bed and pillows amazing. Breakfast was top notch again with great service. We highly recommend the Fitzwilliam to everyone. we will definitely be returning.

Room was very spacious and great view and location was very good to the event we were attending did not eat in hotel so cannot comment. Near to grand central station and shops. Conal at reception was very friendly and efficient check in was at 1pm when we arrived very pleased thankyou Conal and the housekeeping staff . Lady on housekeeping rota on our day from Nepal was so pleasant also. Room and bathroom was beautifully decorated.

We stayed on the 5th floor corridor lighting very dim and shades old fashioned for a 5 star hotel. Musty smell in corridor whilst walking to our room . Carpet needs cleaning 🤔

Everything! The hotel is beautiful and in a brilliant location for exploring the city. The staff were super friendly and helpful. Had one minor issue with the lights (which on reflection I think may have been user error!) but there was no hesitation from staff to resolve this and it was done so quickly. I was so fortunate to also have my room upgraded at check in - no extra cost. The room was comfortable and spacious, and facilities were to a high standard. The turn down service was a first for me - I loved the little chocolates :) thank you!

Nothing at all! Loved every minute of my stay.

Room comfortable, very clean, well serviced with lovely views. Staff were all very friendly and polite. Breakfast and dinner very good quality. Location excellent for exploring Belfast.

Room, although nice, was a little cramped in places. The clock never worked correctly, despite reporting it. On the first day a chap came and corrected it, but every time we left the room and returned the clock went back to 12. Obviously the back up battery wasn't working, we did report this, but was not correct during our 4 night stay. Not a big issue at all, but worth mentioning.

What a wonderful surprise when the concierge came to the table during our afternoon tea to announce our room was ready. The friendliness of the staff was exceptional. We were made to feel very special on this surprise treat on our wedding day. All the extras including a valentine's card in the room, delivery of chocolates and water, even the candle by the bath, were delightful touches. The number of pillows, the fluffy robes and comfort of the room made us so at home. The restaurant staff were so helpful and facilitating. We absolutely loved our stay and would like to express our heartfelt thanks to all the lovely staff at the Fitz.

Only one hot chocolate in the room.

The location of the hotel is probably the best one in the whole of Belfast. Everything that we wanted to see in the city centre was only a few hundred metres away, including the main central train station, and streets filled with bars and restaurants. The room was very spacious, spotlessly clean, and amenities were replenished every morning. The staff and the concierge would go out of your way to help you out, and even provided us with some great local tips of what we should do whilst in Belfast. Definitely a 5 star experience.

Nothing. Everything was excellent.

Loved the location. Hotel was amazing. Staff were very friendly and helpful. Very quiet and peaceful. We would definitely return. Great choice of food for breakfast.

Unfortunately when we decided to dine in the bar on the Sat evening, we waited 15 mins for someone to bring menus, when it didn't happen we requested menus from the bartender. When the menus were given to us we waited a further 10 mins for someone to take our order, when that didn't happen we decided to leave and dine elsewhere. Very disappointed and surprised.

From the moment I arrived, I was made to feel welcome. Staff at reception were warm, friendly and professional. My room was fab. Stylishly decorated, perfectly clean and with a big comfy bed. Breakfast was superb - I recommend that 'Full Fitz'. Restaurant staff were slick, very professional and personable too. I'll be back!

Ha ha - struggling to find something to complain about. One thing ... I couldn't figure out how to get a room service menu. I'm so used to seeing QR codes or looking on the TV. But this was very minor and in the end, I decided to pop out and grab something to eat at one of the many fantastic restaurants within walking distance.