Refurbished, very clean and well appointed. Much quieter stay than previous times (we had rowdy neighbours on previous stays). Food from room service was lovely, fresh and hot. Previously we had a double with sofa bed and that room was awkwardly small with the sofa bed in use. We had a two double bed room this time and room size was better, but still tight for space.

Nothing. It was great. I didn’t like having to make a reservation to use the pool. We opted against going as I didn’t want to be held to a particular time.

Clean and comfortable beds. The breakfast was of good quality

Location was a bit far from city centre and quite pricey taxis to get to centre. Otherwise hotel was great.

FOOD WAS EXCELLENT, SERVICE AND STAFF WERE SO FRIENDLY AND WELCOMING AND SO DOWN TO EARTH NOT A BIT STAND OFF AND HAD A GREAT RAPPOR WITH THEM. LOVELY ATMOSPHERE IN THE HOTEL

DIDNT LIKE THAT WE WERE PLACED ON THE GROUND FLOOR BESIDE THE MAIN DOOR, THERE WERE TAXI'S AND PEOPLE COMING AND GOING LATE INTO THE NIGHT, HOWEVER WE HAD BLACK OUT BLINDS AND WAS LOVELY TO WAKE IN THE MORNING TO DARKNESS

Staff were friendly. The restaurant and bar were both nice, although having a few more dining options would have helped (I thought the two restaurants were going to be separate rather than shared with different menu options). The breakfast was excellent. The pool / gym etc facilities were good however had to be booked on a weekend.

The TV in my room was jammed on the "welcome page" and even turning off/on at the wall didnt fix this. I stayed for two nights and after arrival asked if the sofa in the room could be changed from a bed (not needed, as it was just me) back to a sofa. This didn't happen, although the staff were apologetic. It would be good to have a few more dining options. From reading the website I thought there was going to be a curry restaurant and another restaurant. In fact they were both the same room, with different menu options. The hotel is located quite a distance from Belfast centre and other areas of interest. I didnt realise it was so far.

Good location for our stay.

Breakfast was a little expensive @£18.50 when there is the Lock keepers inn down the road, which we and other hotel guests used.

Clean and modern rooms. Staff is very helpful and breakfast was great.

No TV entertainment options (including even access to Sky, Netflix, etc.). Pool and Spa are dated.

We went to stay to celebrate my granddaughters 5th birthday because she wanted to stay at a hotel with a pool for her birthday. she was treated like a princess 👸 the hotel had left beautiful balloons, an absolutely beautiful book and a birthday ice-cream voucher which she enjoyed after dinner. All very much appreciated and adored, but at breakfast Daisy wanted toast and nutella, but after asking for this there was no nutella so Daisy opted for toast with beans an bacon. But when this wee tired granny (me) got back to the table a super man had mysteriously left nutella on the table lol so Daisy was allowed to eat this with a spoon after she had ate her breakfast. Thank you so much for making my granddaughters stay so special 💗

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Very family friendly. Has a play room beside reception my 3yo loved. Rooms were perfect and comfortable. We ate in bar was lovely staff great and colouring for the kids. Late check out when signed up to rewards hotel thing so no pressure next morning to be ready early. Breakfast was fab. Would def return.

The only downfall for us was the pool hadn’t a little kids area that was more shallow as we had a 3 and 6 yo with us. 6yo could touch bottom so was ok but 3 yo had to be held whole time. We didn’t know this before hand so hadn’t brought any little rings or anything for her which I seen other families had.

Children's play room Swimming pool Spacious room Lounge access

Bar food was very poor quality and disappointing service in bar.

Room - we had a good size room - a double bed + sofa for our kids. It is well equipped and very clean. Love the idea of the wooden key instead of plastic. Definitely more sustainable and environment friendly. Swimming Pool - opening hours are great, kids can attend all day. We loved it. Breakfast - on the first day there was no buffet and we had to order from the menu that was not great. but the rest of the days breakfast buffet was on. it is not the best breakfast I have ever had, but it has everything you need -hot options, cold options, fresh fruit, gluten free options, pancakes etc. Staff - Nat in the reception was very friendly. Dev in the bar was truly a professional - great customer skills. The other staff lacked those skills and should be trained in. Shiv and other breakfast staff were amazing - friendly, attentive and on the day when pancake machine didn't work, baked a pancakes for my kids. We even didn't ask for it, but they saw how disappointed were our boys and went an extra mail to surprise them. Massive shoutout for that!