The location was excellent. The rooms were big and spacious. After reading some reviews I was a bit worried but we realised there were two locations in Belfast. We stayed in the Lisburn Road and it was perfect. Deposit was returned in full the day after we left. To avoid any hassle with check in I was in contact with reception a few days before and paid the deposit and gave proof of ID in advance. We received the codes via email the morning of check-in there was no problem at all with check in.

Unfortunately we had booked 2 penthouse apartments but due to maintenance we were temporarily given a 2 bed. That day I found out they had resold the penthouse. I am waiting on a partial refund for this. However the rooms were pretty much the same( just no balcony). Another thing I would reccomend is to have full length mirrors in each bedroom as some of our group had these and some didn't. This made it awkward ro get ready.

Spacious, nice apartment. plenty of towels and toiletries, full equipped kitchen. Was very handy,the location. Walking distance from Grand Central station, Town hall only 20 min walk,Queens University only 7 min walk. in other case bus stop just outside the building takedown 2 min to drop off. Shops, coffee shops and bars just outside the building. very handy.

Couldn't use kitchen and livingroom (its one area). Unfortunately, maybe people before me smoked over here. (As i dont smoke) the second hand old smell was unbearable in this room. Completely stayed away and avoided to enter. Haven't used any of the kitchen equipment or TV.

Once we got into the apartment (number 3) ground floor with sliding doors onto a small garden we were pleasantly surprised We often stay in cheap hotels when we go to shows in Belfast and this apartment was great - so much bigger than we had thought. ( I had been very worried because we were going to see Sting and Blondie and some other customers earlier in the week said their accommodation had been cancelled at the last minute.) I got an e mail that day asking for photo id (I wasn't quite sure how to do this but rang the number and Sharon was so helpful giving me their e mail address and I just attached it to the e mail She then sent me the front door code and the key lock box code) Husband and I would definitely stay here again as it was great value and very convenient for walking into Belfast!

The bed squeaked a little bit, but I tend to toss and turn

Very poor customer service , we were left sitting in a car in bad weather for over 2 hrs and no one was answering the phone attached to booking , we ended up having to phone another dreams appartment in Newcastle whom may I add were good and got us sorted in the end ,, but the customer service in Belfast end was very poor indeed and altho appartments were very nice I would r stay here again as there was too much hassle trying to check in and this left us late for a concert which resulted in us missing the first part

Very good location for my purposes and the place was very tidy. I was upgraded when I booked so had a better room plus it was on the top floor with a balcony and a good view.

I needed to send a photo ID to confirm and I did this from an Apple device. Apparently reception staff could not open it, but did not inform me of the problem. So I did not get my entry instructions but had to phone and resend a photo. A member of staff should have been proactive and informed me of the problem. As it was I was late for my check in.

Location. Warm and comfortable, everything provided. Spotless. Excellent value. Quickly and easily booked. Person on the phone was very nice and helpful. TV has all the channels. Lots of takeaways and shops nearby. Big beds, loads of bedding and towels.

Didn't like having to phone what was to me an international number to obtain the door codes and having to give a credit card security of 100 pounds, even if only a 'pending' transaction. Don't like when a place says it has parking but means you need to go around the side streets looking for a spot and risking a parking fine after 8:30am. Noise from the street is only to be expected though, not an issue for me. Toilet bowl was wobbly, and tap coming loose, it's a nice apartment but a little the worse for wear.

Easy to find, code to open the outside door, key safe for the internal door. Plenty of room, comfortable bed, ground floor apartment, restaurants in the immediate area, quiet apartment at the back of the property, as requested

Long wait and several attempts to contact the apartment to pay and get key code details, but once we got through they were efficient. Entry to the property is a bit bleak, with stark corridors and no windows. TV screen is small, settee uncomfortable. View of back yard from the living room window is slightly depressing. Shower was weak and there were no samples of gel or shampoo etc

We had booked and stayedhere for a large hen party a few weeks before travelling we did see an unfortunate review on social media and we were a little worried but we were so delighted with the property’s! They were clean, fantastic location, super spacious, and the cleaning staff and reception staff were accommodating I would definitely recommend these apartments

the only issue we had was check in the times are a little mad with 4pm check in and 10am check out we did have some trouble checking in as a few of our rooms were not ready until 5/6pm leaving it a little difficult to get our large party sorted however the staff Emma and Brian where very helpful and did explain they were short staffed that day and did what the could to sort us out as soon as possible ensure we had all rooms before we headed out for the night. and the rooms were worth the wait all 16 girls were happy with their rooms and the cleanliness of the rooms! so thank you!

The 2 bedroom apartment was very spacious, clean and very well equipped. It also had a fantastic view over Belfast and lots of restaurants and pubs nearby as well as a kiosk and small supermarket. I had been worried about the poor reviews but we didn't experience any issues.

There is no lift so be aware tha you may need to climb four sets of stairs. There is no reception in the St Thomas Hall location so luuggae woulld need to he left in another location on Donegal Quay.

The facilities were nice and clean

I called to check in early, and i was charged 20 pounds an hour for every hour, which was fine until i couldnt even get into the property for the time i paid for, i didnt get my money refunded either. When this happened, the other way round when i checked out later because i felt i needed compensation for initial bad service at the start. Unfortunately, that wasn't the case they said they were going to take it out of my deposit. I even asked to pay for 1 more day extension due to my flight being cancelled. I stated i was going to be straned if they didn't help they building manager. i spoke and said they were fully booked, and i needed to get out of the building as soon as possible without showing any form of remorse. The customer service is really poor.