Staff very helpful. Location great -: right on bus route, next to great eating spots and botanical gardens.incorporsting Ulster museum. Small co-op at end of rd. Far enough out to be quiet but near enough to walk into town if you felt like a stretch of the legs...20 min max. Restaurant on site was good value and good food with good selection Public areas in hotel lovely Stayed in appartment across road which was great, small lounge diner, washer/dryer machine, fridge gas cooker and hob, microwave. Double room good storage ensuite walk-in shower. Hot water on demand. Lift to all floors Would have given 10 out of ten but for a few things looking a bit tired in appartment. But v. Comfortable, convenient and nice to spend money at a family run hotel who have well trained, customer focused staff and offer great value. Will definitely use it again. Recommend

Not so much I didn't like but better attention to detail in cleaning (beer bottle tops under sofa, broken plastic cover from radiator valve on floor in bathroom) would help. Although skip the clean and get a 15% voucher for bar may be reason not looking pristine. Was still reasonable. Washing machine had label that said out of use but turned out it was an old label and machine worked well. (There is a very helpful maintenance chap who appeared promptly when needed). No pods for machine (reception kindly found me a few scoops of powder). Badly peeling fablon on table in bedroom. But seriously nothing major to dislike ..this is all minor stuff that is easily fixable and would have pushed score to perfect. Still good and value for money

Staff, food, value for money and cleanliness.

Only issue was breakfast, short staffed and a lot of patrons were getting angry waiting. We had to ask twice while we were sitting waiting to get our order taken. It needs an extra bit of management.

Fantastic location within easy walking distance of the centre and attractions. Great restaurant SAGA just around the corner. The hotel is located on a leafy suburban street so very peaceful and quiet. The complimentary toiletries were of good quality and replenished daily, as was the tea, coffee and biscuits. The staff were very pleasant and helpful.

The room we stayed in was a great size, as was the bathroom so plenty of room for 3 people sharing. The overall furnishings and facilities are slightly dated and could do with an upgrade, particularly the shower which lacked power and would have made washing hair for example very difficult. Also the water through the taps was often not hot, just tepid. There was a radiator in the bedroom under the window which we couldn't turn off.

Clean, comfortable. Efficient, friendly staff. Particularly appreciate a second key card so the room fridge remains on. Coffee maker came with a good selection of pods( and Instrutions- great)Towels a good size. The breakfast was excellent, and the restaurant manager Tony was exceptional.

It was surprising that the room didn't have a WiFi code displayed, nor did the staff mention it when checking in. This would have saved having to go downstairs again. The function music on the Saturday night had a thumping base sound till 1am, making sleep impossible. If this matters to you ask for a quiet located room.

Loved the location on the tree-lined street with all the red brick houses. Loved the proximity to the city centre, we walked into and out of the centre a few times. The staff were all very friendly and curtious all the time. The breakfast was lovely and the meal in restaurant was also delicious! The room was nice with a very a comfy bed and lovely shower/ bathroom. We had a great stay and would go back to The Malone again!

The air conditioning in the Greyhound bar was a bit high. I found it a bit chilly in there, but the terrace outside was lovely, so we sat there usually.

Location, facilities, parking and staff.

Overpriced and bar/restaurant under-resourced staff wise when required.

The staff at the Malone were so friendly and welcoming and truly made our stay. The staff at reception were exceptional and a special mention to Becky whose pleasant, cheerful and helpful manner are such an asset to the hotel. And Tony who served us our breakfast and looked after us so well in such a kind and friendly manner, the Malone are lucky to have you on staff. And the food was great!!

My only complaint is there was too few electrical sockets in the bedroom and it was difficult to keep all our devices charged up. But I understand the rooms we were in are being upgraded soon so I'd recommend a few extra wall sockets be put in.

The room we stayed in was very spacious. It had a small fridge, a safe deposit box,a hand-held steam iron, and a coffee machine .The bathroom was good-sized walking in a shower (not a bath with a shower curtain that sticks to you ), the room was very clean , and the receptionist was very friendly and helpful. The breakfast was had,a l large section. Excellent breakfast.A large car park in the back of the hotel, no need to take the car into the city centre, bus were on the Lisburn road which took you to the city centre, ten minutes ride, one of the best hotels we stayed in definitely would recommend this hotel. It will be our number one choice when we visit Belfast in the near future

The Malone is in a beautiful location within walking distance to so many things, pubs, restaurants, shops, all kinds of wonderful places! The hotel is simply beautiful and the staff are so nice! The car park in the back is very large and very convenient! If you don't have a car you can walk to the town center or an Uber is only around $8. The beds are comfy, the pillows are comfy, and it has a restaurant, and a pub and Breakfast! You can't go wrong! I highly recommend this hotel! They even upgraded us for our 20 year anniversary! Just a great place!

Great size of room, good location, good value for money, free parking! Nothing was too much trouble for the staff. Also there were free bathrobes (to use not take haha) and the bathroom water pressure was great. Breakfast staff were wonderful. Beds were comfortable and heating on point. Pillows were just the right size for me but my tall friend found them a bit flat for her long neck (this is not the hotel's problem however, best pillows ever imo).

They were obviously doing some refurbishment so there was drilling and door banging next to our room. We had to wake up early anyway so it wasn't too bad but if you're a late riser or a light sleeper you should know that.