We had a late check in, but informed the hotel and they replied, and were great about it. The room was clean and tidy, and had all the essentials. The beds are some of the comfiest of any hotel I've stayed in. The only issue I had was that the water in the shower ran cold for the first 5 minutes before it finally got warm..but I appreciate that at 7.30am there are multiple rooms using the showers it wasn't a massive issue. Breakfast was fantastic as always. We are vegan and always have choices and have been told more options are available if requested. The coffee from the machines are top notch too. Always enjoy this hotel for special nights in the city.

Good location for university meetings, good breakfast,helpful staff.

The hotel has a deal with a very unreliable taxi firm. The staff know this but are prevented from calling better firms. Our taxi was half an hour late and we were late checking in for our flight. Several other guests were also kept waiting for cabs that morning and the tension in the hotel foyer spoiled our visit. This is a decision outside the control of the hotel staff which needs to be addressed at a higher level. I would advise guests to make their own arrangements and not rely on the hotel to book taxis

The breakfast was excellent, the hotel was well planned and laid out, some of the staff (Conan) stood out as being friendly and professional, with recommendations for activities and restaurants around Belfast. The gym was a welcome addition and was also always clean, the early check-in provided by signing up to their loyalty scheme was massively helpful, and the luggage storage on the day we checked out was invaluable. The room itself was spacious and had adequate facilities for the price we paid, it was also a quiet hotel despite having a lot of rooms occupied.

There were parts of the room that you could tell hadn't been cleaned for a while (under beds, under chairs), and some of the staff had a poor attitude when you spoke with them, but they always fulfilled every request and answered every question, so complaints were minimal.

The hotel is in a good location for lots of local attractions and good restaurants and shops for snacks and drinks. Conan was particularly helpful with his local knowledge and tips for sightseeing and places of interest. The breakfast was good and tables were quickly cleaned when it was busy. The beds were comfortable and towels were changed nearly every day. Good value for money

I wish hotels would spend a little more on soundproofing. The screaming child from 5am in a nearby room was extremely annoying, guests slamming doors and pretty much shouting down the corridors also disrupted sleep esp on the two mornings we didn’t have an early start.

Excellent service. Staff are really good here, especially the ones who were there in the night shifts at the bar on 15th April evening and the one on 16th April morning at 3 AM. They both ensured that we had the pleasant experience of Belfast. New places for family kids were suggested, food was served with a smile. This morning staff ensured that we got out of the parking lot fine. Overall, excellent service in spite of the hotel being part of a big chain of hotels. We would like to visit Belfast and the hotel would definitely be this Holiday Inn Express, for their hospitality.

Nothing really.

Our room was ready before 3 pm. Therefore, we were able to check in early. Our room was very clean and comfortable, the beds were a bit soft for me but that is my personal preference. The staff were very friendly and helpful, plenty of seating around the reception to just chill, or have a drink from the bar. The breakfast, which was included in the price , was great and had a wide selection of hot/cold options. The communal areas were kept clean and tidy, and the hotel was quiet overnight. Overall this hotel met all our requirements.

My only dislike was the surrounding area. Which l had read about in a previous review, so I was not surprised.

Self service breakfast included in the price. Good selection of cereal, fresh fruit and juices, toast, pastries, yogurt, hot food. Comfortable bed, two good pillows. Good sized tv with enough channels. TV in reception showed some of the football. There was an all day menu and reasonable bar prices. Location was fine for us, about 15 minute walk into city centre. There were buses on the main street but it was easy enough to walk. Nice, pleasant staff at reception.

No milk or tea in the room for two out of our three days, had to get some at reception. No fried eggs at breakfast. Those clothes hangers you have to fight with.

The breakfast was good with a goid selection of hot and cold food on offer this was replenished regularly although cooked items were cold on the first day of our stay. It would have been nice to have local wheaten or soda bread on offer.

People wandering around, especially at breakfast time, in their pyjamas and night clothes. We thought this lowered the tone of the hotel and found it most inappropriate. I have never seen this anywhere else we have stayed. Toilets in reception were not cleaned for the duration of our stay until I made reception staff aware. However it was immediately dealt with as soon as I made them aware.

This place was our salvation. From deciding not to stay in another property found on Booking.com we booked here. Should have done it in the first place. Secure car park. Clean rooms, friendly staff, good location, nice breakfast.

The room constantly stank of sewage. Initially the blame was put on me ( as per usual) but the smell never left the room when we woke up. Toilet wasn't blocked but the odour lingered. Pretty certain it wasn't there when we arrived, the staff at reception were great and sent someone to investigate. The breakfast was good, could have done with a few more choice items but still good.

Well located in the university area, the location suited me for work. The hotel offers a great breakfast, with a very good selection of continental and cooked breakfast foods. The room was very comfortable and warm, so cosy on a chilly winter night. The mid-week rate for the hotel, which included breakfast, was exceptional value for money. Free parking to the rear of the hotel is a fantastic added bonus for an area known for lack of parking. This made my journey more enjoyable and stress free, knowing I could have a safe, free parking space at the hotel. I will certainly return in future.

I had an early start and even though I had hot water in the evening, when I went for a shower at 630am, the water in the shower was cold. This was not a pleasant start to my working day. The tap water was also cold. It is ok if you shave or shower before bed but not for me.