The food at The Merchant was excellent and we ate at almost every dining option that they had. The service was swift and they anticipated our needs very well which is a sign of great waiting staff. Reception were very helpful with any queries I had and had fulfilled my request for twin rooms which was great as my two grown up sons were rooming together for one night.

The rooms that we were in are not well soundproofed and there are a number of pubs and clubs opposite the hotel. Normally it wouldn't have made a huge amount of difference and I'd have been less annoyed about the noise factor but it was my son's wedding the day we left the hotel and it was really difficult to go to sleep with the noise of music coming from the pubs/clubs.

Beautiful ambiance that is carried through the hotel from the breakfast area with stunning decorations to the bar with the old rustic feeling all the way to the rooms which are spacious, clean and beautifully furnished. The kind of room you immediately take off your shoes in. The location is excellent with most places for eating and drinking within 5 minutes walking and even the Titanic museum being only 20 minutes away. Very friendly staff and beautiful facilities. This hotel was just such a pleasure to stay at.

The staff was superior at this hotel. The cocktail bar cocktails were truly handcrafted right down to the ice. The service was impeccable. The spa was also very nice as well as the wet spa within it. The regular hot tub on the roof was not very hot and the guy was a little tight. But overall they maximized the space well. The hot tub on the roof had a lovely view of the city and champagne and other drinks were available as well.

Lighting was a little dark and no outlets in the bathroom made drying your hair a little challenging. However I am in another hotel in Ireland now with the same experience so it may be an Ireland code type thing.

The is in an excellent location and very close to local bars & restaurants. The staff were exceptional, it was my birthday and they left a balloon with a card and some chocolates when I returned from dinner, this was very thoughtful and appreciated! The bed was comfortable although I would have preferred firmer pillows (personal preference) Breakfast was fantastic and very filling we struggled to eat it all!

We stayed in the Victorian Room, the only thing I didn't like was not being able to open the windows as the air con and the heater didn't work well. I suggest more natural lighting as the room felt dark. It is a little expensive for drinks but the cocktails were exceptional and you definitely get what you paid for.

Great Room Restaurant was outstanding! The housekeeping team comes twice a day. The staff was really kind and helpful. The location was in the heart of the city centre, namely in the Cathedral Quarter. Even the bus stop to the airport was within a 2 minute walk.

Absolutely nothing.

Fabulous building in a great location. Our room was ready on arrival which was really helpful. Breakfast in the great hall was a la carte only but delicious (and I was able to adjust the menu to taste).

We were given a room in the old part of the building and the plumbing was a bit old and noisy. There was also no mini bar so couldn’t keep drinks cold.

the building is very characterful, historic and unique. the great room (where breakfast is served) is particularly splendid. breakfast was delicious - and service very good. Our room was in the Victorian part of the building - and very spacious. the staff were very helpful and well-informed. Cocktail bar was great.

The decor in our room (in the Victorian part of building) was becoming a little tired. The gym had lots of daylight and was fairly well-equipped, with a good selection of machines and free weights, but lacked proper bikes (e.g., Peloton or Matrix), and there was no area for stretching. A nespresso machine in the room would have been appreciated. As would more sockets near the bed.

Our Merchant hotel stay was something else, from the xmasy decor to the warm welcome. Close to all shopping centres and Xmas markets.

Having to pay for car park.

Lovely hotel had stayed before so knew what to expect. Very Christmassy and the staff were lovely and accommodating

I had booked a room with a king double bed but when arrived it was 2 queen beds. We slept in one but had been really wanting the bigger bed Also, went down for cocktails before dinner o my to be told there was a 1/2 hour wait to sit at bar which wasn’t really what was expected from 5 star hotel and a resident.

Beautiful art deco room which was spacious and very comfortable. The most comfortable hotel beds we have ever slept in. Breakfast in the stunning Great Room was a treat. Loved the open fire and also fab customer service from staff!

Would be nice if use of the hydrotherapy suite was included in the room rate.