Upgrade to deluxe double on arrival from twin room originally booked. Large rooms. Room cleaned daily and fresh towels provided. Good quality towels too. Shower was lovely (rain shower & big cubicle) Newly refurbished rooms, high quality decor and furnishings. Liked my walk in wardobe/vanity area, separate to bathroom. Flatscreen TV with netflix. Plenty secure parking, friendly staff and good value for money. Great location; opposite train station that took you to city centre in minutes.

Bedside tables needed. Beds could be king-size (double too small) Breakfast/Dinner options needed. Asked for extra pillows that weren't received.

Staff very friendly and helpful

The one part of the stairs needed a hand rail. A little difficult when you have mobility issues and carry a case down .

i arrived at one o clock in the Night, the Guy ( Bodybuilder) behind the desk was so kindley, he explaned me everything and toke the Time for me, perfect service from him, „Great Support“

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Close to New Street station and my event. The staff were lovely. The room was lovely - really nicely decorated. Bed was really comfortable. Although my room was by a busy road, I wasn’t overly disturbed by noise and slept well.

Nothing. Everything was fab. Excellent value for money.

the property is very modern and clean, the rooms are off a very big good size the staff are very polite and help when ever possible, Ive stayed a couple of time and always receive the same Warm welcome. no problems what so ever. also the property has more than enough parking which is free off charge.

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Lovely clean room and very comfortable beds. 👌

Location is a little out of town but not a problem to either walk down the canal or get a 5 minute taxi.

Good size room. Clean. Good access to Birmingham Centre. Hotel staff all extremely helpful and welcoming.

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The room was comfortable and so were the beds. The cafe was reasonably priced and the food was great. We will use it again.

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Staff very friendly and helpful Good location, next to the train station Good rooms with plenty of space Tea and coffee making facilities in the room

Room was great. I got my room upgraded and treated really well by the staff. The décor was really appealing clean and nice.

The bar/restaurant was not yet open. The facilities were being built/ refurbished. It was the only that that took away from the experience.