The staff first and foremost. Location, cleanliness and ambience. My go to hotel when visiting Birmingham and it never disappoints. Beds are super comfy.

We stayed in room 423, which is a disabled room. Really lovely. Only negative for this room as an able bodied person, is the bathroom which is a wet room understandably.When showering the whole bathroom flooded substantially. The drainage appeared overwhelmed and so water lingered for a few hours which made it extremely dangerous to walk in and out, having slipped on numerous occasions. Sink too low for me and mirror lighting could be brighter.

Clean and comfortable bed, functional bathroom, a solid breakfast. This is all that I required for a conference in the building a short walk from the hotel. Chosen for location, between the conference and city Centre, it was excellent.

Coming from Europe, I forgot my AC adapter for my computer. The hotel did have USB-B sockets, but all my equipment is to the current USB-C standard. It would have been nice to have been possible to borrow or buy an adapter. Given the number of foreigners at the hotel, I am sure that I am not the only person who forgets this!

Location , Clean rooms

Pillows ,

A lack of TV channels in the room - only counted 6 and could not get C4

Delighted with our stay. We travelled with our daughter from Glasgow for a dance audition. The hotel was a 5min walk from the location which was ideal. The breakfast options offered a great selection. Lovely decorative features throughout the hotel and a high standard of cleanliness. Staff were very welcoming and helpful.

I put a sad face for the question about our view from our room however this was purely based on the fact there is building / grounds work currently in place which isn't a reflection on the hotel itself.

What we didn’t like: We approached the host from the road. No signage, so it took us a while to walk around the hotel. There seemed to be a problem with the heating as there was auxiliary heaters fitted around the hotel, even in our bedroom, with no explanation when we booked in.

What we did like was: Staff very friendly. Decor stimulating and comfortable. Bedroom was stylish. Bar was an interesting place to sit with lovely cocktails, but we ended up putting all the lamps on around us as it was so dark.

Gorgeous decor inside and a great location. Could maybe have provided a bit of detail about the panels controlled by the key card, specifically locking the door. Didn't notice a difference in temperature when we turned it up or down, but it wasn't an issue as we weren't in the room for long periods. Also could do with clearer info regarding the parking arrangement at Selfridges car park, the hotel validates the parking and we thought it gave a discounted rate but that didn't seem to be the case. Would definitely choose this hotel again if we came back to Birmingham.

The hotel is great located everything is near by (restaurants, food shops, clothings chops, Birmingham shopping center, etc…). The staff are very helpful and nice. The room is nice, specious and very clean at least mine was. The bedding was an amazing (it’s was the first time that I sleep so well in a hotel bedding). I had a lovely stay at the Clayton hotel and would recommend to anyone.

There weren’t any scale to weight my bags which really sucks 😭 and the channels on the TV are very updated (but let’s said that you are only going to sleep on the hotel this remark aren’t going to be a problem). The hotel was a little bit expensive but it’s was worth it.

Wonderful aesthetic of the whole place. The room had every amenity, the shower worked perfectly, and the bed was extremely comfortable. Great night's sleep, and a smiling face at both check-in and check-out made all the difference. A bonus that it was so close to the heart of the city, so a short walk to both work and social events.

The wifi was slightly unreliable for the video call I had (via phone WhatsApp) but worked fine for browsing and streaming music. Also some of the buttons around the room were not intuitive (what I assume were buttons for the housekeeping and Do Not Disturb were not explained).

Nice hotel and environment nice big bar area. Staff were very helpful and accomadating.goid choice of breakfas

The first room we had was nice room but very cold in there this was on 7th floor which we had requested We then went to reception explaining the coldness at no point did they say there were heating issues.We were then offered another room on different floor this was still cold so a electric heater was given to us which helped the warm up.It was a shame as the bar and restaurant ares had portable heaters too.Overall we did have a nice stay but it needed to be much warmer in the hotel.Good idea would have been to let guests who booked the heating issues.