The staff first and foremost. Location, cleanliness and ambience. My go to hotel when visiting Birmingham and it never disappoints. Beds are super comfy.

We stayed in room 423, which is a disabled room. Really lovely. Only negative for this room as an able bodied person, is the bathroom which is a wet room understandably.When showering the whole bathroom flooded substantially. The drainage appeared overwhelmed and so water lingered for a few hours which made it extremely dangerous to walk in and out, having slipped on numerous occasions. Sink too low for me and mirror lighting could be brighter.

Clean and comfortable bed, functional bathroom, a solid breakfast. This is all that I required for a conference in the building a short walk from the hotel. Chosen for location, between the conference and city Centre, it was excellent.

Coming from Europe, I forgot my AC adapter for my computer. The hotel did have USB-B sockets, but all my equipment is to the current USB-C standard. It would have been nice to have been possible to borrow or buy an adapter. Given the number of foreigners at the hotel, I am sure that I am not the only person who forgets this!

Location , Clean rooms

Pillows ,

A lack of TV channels in the room - only counted 6 and could not get C4

Perfect location, quiet hotel, exceptionally clean

The only issue was the car park used for the hotel was closed the next day and when we asked staff they said it would be ok or they would let us know what was happening. After then going out drinking all day we were told to move our car which we of course couldn’t do. We had to get the trains home and return on the Monday when the car park was open. I feel there should have been better communication with the car park about the closure or an offer of moving the car given that people were bound to have been drinking and have their car stuck

Delighted with our stay. We travelled with our daughter from Glasgow for a dance audition. The hotel was a 5min walk from the location which was ideal. The breakfast options offered a great selection. Lovely decorative features throughout the hotel and a high standard of cleanliness. Staff were very welcoming and helpful.

I put a sad face for the question about our view from our room however this was purely based on the fact there is building / grounds work currently in place which isn't a reflection on the hotel itself.

What we didn’t like: We approached the host from the road. No signage, so it took us a while to walk around the hotel. There seemed to be a problem with the heating as there was auxiliary heaters fitted around the hotel, even in our bedroom, with no explanation when we booked in.

What we did like was: Staff very friendly. Decor stimulating and comfortable. Bedroom was stylish. Bar was an interesting place to sit with lovely cocktails, but we ended up putting all the lamps on around us as it was so dark.

Gorgeous decor inside and a great location. Could maybe have provided a bit of detail about the panels controlled by the key card, specifically locking the door. Didn't notice a difference in temperature when we turned it up or down, but it wasn't an issue as we weren't in the room for long periods. Also could do with clearer info regarding the parking arrangement at Selfridges car park, the hotel validates the parking and we thought it gave a discounted rate but that didn't seem to be the case. Would definitely choose this hotel again if we came back to Birmingham.

The hotel is great located everything is near by (restaurants, food shops, clothings chops, Birmingham shopping center, etc…). The staff are very helpful and nice. The room is nice, specious and very clean at least mine was. The bedding was an amazing (it’s was the first time that I sleep so well in a hotel bedding). I had a lovely stay at the Clayton hotel and would recommend to anyone.

There weren’t any scale to weight my bags which really sucks 😭 and the channels on the TV are very updated (but let’s said that you are only going to sleep on the hotel this remark aren’t going to be a problem). The hotel was a little bit expensive but it’s was worth it.

Wonderful aesthetic of the whole place. The room had every amenity, the shower worked perfectly, and the bed was extremely comfortable. Great night's sleep, and a smiling face at both check-in and check-out made all the difference. A bonus that it was so close to the heart of the city, so a short walk to both work and social events.

The wifi was slightly unreliable for the video call I had (via phone WhatsApp) but worked fine for browsing and streaming music. Also some of the buttons around the room were not intuitive (what I assume were buttons for the housekeeping and Do Not Disturb were not explained).