My stay at the hotel exceeded expectations in every aspect. From the moment I arrived, the staff offered a warm, genuine welcome and provided attentive service throughout my visit. The check-in process was smooth and efficient, with all my needs anticipated in advance. The room was immaculate, well-appointed, and thoughtfully designed for comfort, featuring high-quality amenities and a restful atmosphere. Housekeeping maintained exceptional standards, ensuring the space was always fresh and inviting; all thanks to Tracy and the cleaning team.

Nothing, my stay was excellent in every way.

The staff first and foremost. Location, cleanliness and ambience. My go to hotel when visiting Birmingham and it never disappoints. Beds are super comfy.

We stayed in room 423, which is a disabled room. Really lovely. Only negative for this room as an able bodied person, is the bathroom which is a wet room understandably.When showering the whole bathroom flooded substantially. The drainage appeared overwhelmed and so water lingered for a few hours which made it extremely dangerous to walk in and out, having slipped on numerous occasions. Sink too low for me and mirror lighting could be brighter.

Clean and comfortable bed, functional bathroom, a solid breakfast. This is all that I required for a conference in the building a short walk from the hotel. Chosen for location, between the conference and city Centre, it was excellent.

Coming from Europe, I forgot my AC adapter for my computer. The hotel did have USB-B sockets, but all my equipment is to the current USB-C standard. It would have been nice to have been possible to borrow or buy an adapter. Given the number of foreigners at the hotel, I am sure that I am not the only person who forgets this!

Beautiful rooms, clean and very comfy, would recommend. Lots of restaurants nearby and londis grocery is right opposite so families needing groceries can get that easily. Superb location, short walk from the bullring and the shopping arcade. Great transport links. Millennium point is right behind the building about 5 mins walk.

Signs outside on the building contradict HS2 building works sign ( on corner of the U shaped road, the hotel sign itself points to go around to the grill restaurant instead of the reception) so walked around the building with the family and luggage. Some small touch ups needed - bathroom tiles still have spacers in between like they were just tiled, but otherwise really beautiful bathroom. Dale end car park NCP is closest but not with concessions, no problem (still cheaper than London NCP! £16.95 for 24hrs) but thought guests should know before they leave especially if they struggle with walking or families. Aircon software in room needs to be checked but fans given were great.

Location , Clean rooms

Pillows ,

A lack of TV channels in the room - only counted 6 and could not get C4

Perfect location, quiet hotel, exceptionally clean

The only issue was the car park used for the hotel was closed the next day and when we asked staff they said it would be ok or they would let us know what was happening. After then going out drinking all day we were told to move our car which we of course couldn’t do. We had to get the trains home and return on the Monday when the car park was open. I feel there should have been better communication with the car park about the closure or an offer of moving the car given that people were bound to have been drinking and have their car stuck

It’s soon to be next to a bus route and a tram line and eventually the hs2 station so don’t know how this would affect the hotel it is pretty sound proofed but will have to wait until January to see on my next visit . They are doing some up grades putting in very nice click flooring in the rooms instead of carpet, it looked well installed and would mean hopefully more hygienic . I have to add though the breakfast is not as good as it used to be and the coffee machine was not working ,,, all in all it’s still a great hotel in the centre of Brum .

Delighted with our stay. We travelled with our daughter from Glasgow for a dance audition. The hotel was a 5min walk from the location which was ideal. The breakfast options offered a great selection. Lovely decorative features throughout the hotel and a high standard of cleanliness. Staff were very welcoming and helpful.

I put a sad face for the question about our view from our room however this was purely based on the fact there is building / grounds work currently in place which isn't a reflection on the hotel itself.

Lovely room and bar very comfortable bed. Really liked the hotel

For some reason, although the reception said you were not that busy, I was given a disabled room. This meant that the bathroom was designed for someone in a wheelchair, the sink was very low, toilet high ( I am not very tall ), and the shower low and confined due to the rails etc. I appreciate you need rooms Like this, and see that it was perfect for someone in a wheelchair, but why give it to an able bodied person? Do the reception staff know which rooms are for the disabled?