Lovely clean and comfortable room although the bathrooms do need upgrading but shower was good. Staff go above and beyond and are really friendly so a credit to the company. This was our second visit and plan to return. My husband loved using the pool. The hotel needs attention here and there but it’s a lovely place to stay and the staff are all very attentive.

For me personally, I would prefer a walk in shower instead of shower over bath as I struggle getting in and out of the bath. There is one ground floor accessible wet room if people need to book that. We have stayed in the suite before and that was lovely with both shower and bath but I do prefer to stay in the hotel building itself.

We travelled from North Oxfordshire to Newcastle Gateshead and arrived at the hotel at 8,05 pm. A meal had been booked for 8,00 pm , the receptionist was most helpful and delayed our place in the Dining Room until 8.20 pm to enable us to freshen up. An excellent dinner, the staff were polite and attended to our needs promptly. Our two rooms were comfortable and cheerful in decoration, Breakfast was well presented and staff outstanding as they attended to the culinary needs of the gusts .

Our stay was very good. Three generations were most satisfied with the facilities, the quality of food and drink, My daughter and grandson made full use of the swimming pool and associated activities

Very comfortable and homely stay at the crown hotel. Staff were great. At for dinner and breakfast, breakfast had a good spread of continental foods and the cooked breakfast was very tasty. It’s a great location with free secure parking which was a great bonus.

There were a few dirty spots in the bathroom, which was also a bit dated, but nothing to deter a stay here. One big negative was that the bathroom radiator wouldn’t turn off, as I was only here for a night I didn’t bother asking the staff about it. They do supply a fan but it was very small and the window only opened ajar.

The breakfast was very good with a lot of choice. All of the food at breakfast was cooked really well. We ate a evening meal which was good, it would have been nice to have had some vegetables included in the price of the meal instead of having to purchase them as a extra. Our friends had trouble with there TV remote when the staff were informed they promptly replaced it. The rooms are nice with almost instant hot water in the the bathroom.

Some of the communal areas could do with some high level cleaning as there were a few cobwebs around. The Floor in the dinning room was very dirty around the base of the tables. The spa area floor was also a little dirty. The jacuzzi was out of use when we arrived but the pool, steam room and Sauna were still in use. The following morning the pool was also out of use. Seeing the you had a pool was one of the main reasons for booking the hotel. As we all enjoy a early morning swim. The spa area could do with a little TLC.

The hotel itself is lovely, with lots of different areas to spend time - bar - cafe - general seating areas - all comfortable and attractive. Our room was comfortable, beautifully decorated and we felt "at home" which for us is what we look for. Breakfast choices were good, Eggs Benedict for me, my guests had the full breakfast and really enjoyed it. Two of us had dinner which was really good. Lots of choices on the menu.

My bed was rather hard. This is always an issue when you have arthritic knees! Can't really say more, though my friend thought the same. I did wonder whether we were rather "in between seasons" because staffing levels weren't high. I get that we need to slow down and adjust when we are away. I don't consider myself impatient but we waited quite a while for coffee in the lounge area, but were told to expect this when we ordered.

The staff were so friendly, helpful & fun. The hotel it's self was gorgeous, quirky, very clean & had lots of nooks & crannies. The rooms were big & warm. The radio was on low when you went in & the drinks facilities were full. The bed & bathroom water emaculate. The food from lunch to our evening meal was gorgeous in taste & beautifully presented.... Maleasers were a really nice touch....you have to go to find out. The talking point is the jigsaw, again you have to go. All I'll say it got everyone invested in it & you were talking to the other guests like you'd known them forever after sitting around the jigsaw. A really good find. Will return, even if it's just to finish the jigsaw.

That we had to leave & didn't get to finish the jigsaw....who knew!

The hotel location was good, the manners and professionalism of the staff from reception, to restaurant to bar staff was excellent. The roof was very clean, the bed very comfortable.

We were in the Stable suite, and at 6.40 each morning pumps came on till 10.00 not only giving a loud hum but a vibration through the floor. The swimming pool (which was the reason we chose the Crown over other nearby hotels) had children's swim on the Friday morning which took over the pool leaving ourselves and other guests astounded that it took place. The pool was not open on the Saturday morning, the reason was that a staff member didn't make it in due to snow, but the roads were flowing and the other staff members were at work.. poor show...

Comfort

Ðog barking continually during meals, staff saying they can't ask guests to stop there dog from barking because we are dog friendly. 😒

This is our second time staying in the hotel, we also stayed last December. The hotel is stunning inside, cosy little country vibes with big Christmas trees and open fire and I love the addition of the jigsaw in the lobby. The spa is amazing and we have never found it too busy. We didn’t have breakfast this year but we did last year and it was great. The location is perfect for us, not too far from York after Christmas markets and there’s a lovely pub over the road that served great food. We stayed there all night to watch the boxing. Only one thing I will say is the walls are very thin, you can hear next door talking. Fortunately for us we travelled as a group of 6 so the people either side were family so this wasn’t an issue. Beds are really comfy and the blackout blinds keep the room very dark. I had an amazing sleep. Will definitely be back, love this hotel.

Was a very comfortable, friendly atmosphere and staff polite and cheerful. Bedroom really clean and plenty of room. Tea tray had good selection of drinks and coffee machine was a nice addition. Radio also a nice addition. Overall exceptional. Many thanks for an enjoyable stay.

There was no telephone in room if contact was needed for reception, most hotels have this facility. Would have liked some hand and body lotion which I didn’t seem to have in bathroom. Otherwise everything I needed