Bed type was expressed and requested on booking. On arrival we were informed we would be in a room with two singles!!!. not quite the point of a weekend in Brighton!. Fortunately reception staff were very helpful and managed to allocate us another room with a double . Staff were excellent. loved parking facilities big factor in choosing this location.

Booked breakfast for first morning . explored elsewhere second morning and hadn't booked breakfast. On checkout bill was a bit over. Some glitch in the system. Tried to charge us twice .Beware, although credit to the staff amicably sorted out

Very comfortable stay, the bed was comfortable, room temperature was perfect and everywhere was very clean. The staff all over were very friendly and very helpful with any needs that we had.

Things that are likely to be beyond control of the hotel such as no lift that we could see from car park to the hotel, especially when carrying luggage. The lift in the building sounded a bit rickety although a lovely serviceman reassured us he checks it regularly. Walls were a bit thin, chappy in the next room had a sneezing fit....sounded as though he was in bed next to me it was that loud - concerned he would of clearly heard my loud snoring in that case :)

Breakfast was a great variety and was a great start to my days there Location was at the heart of Brighton, best position with the i360 in view and a beautiful scene of the beach whilst also having restraints infeont of you. Staff - Gosa head of Housing was great. We met on three different occasions and each time she had a smile on her face. There was also a lady at reception, apologise it wasn't a name I could remember bit she had a brown bob and was there in the evenings- thank you for all the refills of the Hot chocolate and a warm smile Room was extraordinary, the view is spectacular and i couldn't tear myself away from the balcony. Free minibar- was great with the added touches of the drinks and packets of crisps. Seating area at the front of the entrance before entering is a nice touch. Was nice to digest my food whilst sitting there and enjoying the sun.

It was out of the hotels control but the motorbikes at 3am speeding down the road would wake me up. Parking spots are really tight and i dreaded coming back to find my car scratched.

Great location, friendly staff, very clean and comfortable room.

There were works going on during our stay so only one lift was in use and had to wait two or three trips to use sometimes - not ideal with pushchair. Our room was opposite the lift and it was so noisy. Could hear it going up and down for most of the night. The sliding wardrobe doors in our room were off their runners at the bottom - which our one year old discovered when he put his arm out for support and the doors swung into the wardrobe, hanging from just the top runners! Would still recommend and stay again though as they are in the process of fixing the hotel up a bit. And we did have a great stay.

On arrival we were upgraded to a bigger room. The room was lovely. We were also given two complimentary drinks, and told we could enjoy these in the Bar area. Breakfast was good, nothing more than expected. Hotel position was situated close to many sightseeing venues,and not too far from The lanes. On sight parking we paid £30 for 3 nights should have been £15 per 24hrs! We got discount for sighning up for IHG one reward plus got benefits from that(although yets to find out what benefits). All staff were very polite. Bed made everyday and clean towels too. Couldn't complain about any of the above.

We knew as we had been informed that work was being carried out, so we expected this, there was no lift from parking level. The lift to the 5th floor felt unsafe and each time I was glad to be out of the lift, I sort of wished we had kept the original room that was on a lower floor! On arrival to the bar we hoped to order some food after our extra long drive(due to motorways closures) found that a good half of the menue was not available, no explanation made just 'sorry we only have ones not crossed out!' Free drink was cheaper drinks, to be expected. I could have found a cheaper venue, however I thought having parking, breakfast and meals all under same roof would pay off. Not sure it did.

The hotel was in a great location looking over the old west pier. I had a balcony room that enjoyed marvellous views, it was large and though dated well furnished. The bed was very comfortable and the area was fairly quiet overnight so I slept well . I ate in the hotel , no restaurant but a nice dedicated bar area with waitress service. The food was tasty if a little pricy. Several items were unavailable on the menu but this did not spoil my enjoyment of the meal . The staff were very efficient and attentive.

Building work is going on at the moment and only one lift is working and it sounded as if it needed a little maintenance. The whole building does look a little tired and could do with a bit of a makeover. However the overall experience was still pleasant and relaxing because of the staff!

Great location, and good view, if only from the side you could still clearly see the seafront easily! Room was tidy and spacious and even though there was renovation works going on in the hotel the disruption was minimal. Staff were friendly and helpful. Breakfast was good and plentiful

The plug on our sink got stuck! But staff were prompt and helpful and it was soon resolved.as usual in all hotels rooms- the lighting was terrible- dark and gloomy and awful trying to slap on the makeup! There was also no extractor in the bathroom so it steamed up and made the mirror there unusable. The shower screen was useless and most of the water ended up on the floor.

I had a standard double room, which was pretty large for this grade of room. Lots of space, sofa, desk etc, sea view (at an angle), comfortable bed, good shower. Wifi and TV worked well. Excellent breakfast with healthy options. Located on sea front and short walk from city centre, and just one block from Preston Street with its excellent range of international restaurants.

Room fixtures and fittings needed a little attention, and the windows were thick with sea spray which obstructed the sea view. I would've appreciated a small fridge. One lift was out of action, and had been when I stayed a month previously.... It was great to have an underground car park (extra fee) but it is incredibly cramped and difficult to squeeze into a space (if you have a fat SUV, forget it!), I had to exit my car through the window!

Staff are friendly and accommodating, location wise, it's perfect, really a seafront. The best thing is , guests get to take some food away , they go around to each guest and ask if we want to take some food away before they close the breakfast buffet. This is the only Holiday Inn we've been that offers that.

The hotel looks older than the other one we've been, but the real issue I've encountered is that I was asked to pay the breakfast for my 16 year old son . When I booked, it wasn't explained that this particular branch only allowed 13 years old and below. It should have been mentioned on the booking, because they asked for the age and I put 16. I am an IHG member, we booked this hotel every time we go on holiday, and this is the only one that made me pay for my son's breakfast 😔, it's a letdown.

Staff are friendly and very helpful. Breakfast was really good. There’s a little cafe bar that sells food and has a kid’s menu. There’s a/c in the rooms and the windows are good at keeping out noise from the street. We had a child’s bed in the room at no extra cost, we just needed to ask on arrival and they brought it up a while later. There’s a room service menu, no deserts but you can buy chocolate bars at the cafe.

We booked weeks in advance but still didn’t manage to get ourselves a sea view room. The view was nice enough though, of Regency Square and the 360 ride. Check in was strictly 4pm which led to big queues at that time. No chance of early check in but they do have a luggage drop service. The photos of the lobby and outside seating on their website are a bit misleading. There’s only one restaurant and it’s very limited for space, inside, lobby level and a bit basic. But the staff were amazing and made up for it.